JW Marriott Singapore South Beach

Location is convenient

My room was very dirty. There was hair in the shower, toilet remote was dirty. I had dried food (from a previous guest) on my beside table for my whole stay (4 nights). The carpet was heavily stained, the sofa was dirty. After raising it with management, the housekeeping manager went through our room and left it looking ransacked (messed up our bed, pulled out the bins into the middle of the room etc). This was whilst we were at breakfast and left the private sign on. That person should not have been in our room at that time. The hair in the shower and some of the carpet stains were cleaned however the rest room remained dirty. I filled out the hotel's feedback survey after my stay. I got an email back the next day saying the Manager would contact me to learn how to improve their service from my bad experience. Nearly 2 weeks later, no contact. This is consistent with the service I got during my stay. Staff said the right things to placate me, but didn't follow through. So I just stopped asking for my room to be clean. A pretty basic request for any hotel... especially one that's $650 per night!

Birthday celebration for my Wife was destroyed by jw Marriott. Utterly disappointing staff who are not trained and does not have a clue of how things should be done. 1. Upon check in, check in staff told me that my cake is already in the room. However cake was not there. Tried calling at your service staff and was told cake will be coming soon, however cake never came again 2. Cleaners came to clean our room but took our room card. Called the service staff and she was implying it was our fault to leave it there. 3. At 930pm the door bell was faulty and kept ringing. Call the service staff thrice till 1020pm to assist but no one came till 1030 ( I have a video of the room ringing ). The funniest thing was at my 3rd call, the staff told me that the technician is already at my door cause she can hear the door bell ringing. oh my god Definitely not a 5 star hotel service