Fragrance Hotel - Viva

Only stayed a couple of hours before catching a flight so didn't have breakfast

The hotel seemed to be newly renovated. There was a metal rod sticking out of a low wall in front of the hotel which was a huge safety hazard. Unfortunately the taxi I brought stopped right next to the rod. I stumbled over the rod and fell face down. The receptionist saw what happened and didn't bother coming out. Two passers-by and my friend came over to help me to get up. There was no reaction from the receptionist. She simply stared...…….

Staffs are very nice

There is bad smell in the room

reception was helpful

the room. it says window but the window did not open. the ac was noisy. The lack of fresh air . the room did not much the pictures shown while booking., the lighting was poor especially if you needed to read and there was no chair. The hot water started hot but in a few minutes wennt lukewarm so i didn't enjoy the shower. The paying in advance tied me to the booking so i should have had acchance to cancel without loosing my money if the room did not meet my expectations '