Maison557

Location, Pool, Ambiente

We didn‘t get the room we actually booked, because of an issue in the room. Therefor we‘ve been informed in advance to get an upgrade to a better room called „loft“. It didn‘t really felt like an upgrade as we saw the room. It was in the building next to the street in the upper floor, which was noisy. The light in the bathroom flickered and all in all it wasn‘t as cosy as we expected, regarding to the pictures on booking. The next morning we were told to move to the villa. Which was nice, but actually we just wanted to stay in the room booked. There we could stay just one night and be told to move again in to the loft. As we didn‘t want to move to this room again, and not wanted to move every day to another room during a 4 nights stay, we told them to looking for an other accommodation. As a summary we have to say, that the host tried his best and was friendly at all time finding a solution. But we really have to mention that his wife should think about working in this business, as she was annoyed by us, arrogant and not friendly. In the end it‘s not our fault of not getting what we‘ve booked.

Location, garden, swimming pool.

Unfortunately I wish I could write a better review but for us the experience at Maison 557 was rather disappointing and here's why. On our way to Siem Reap the bus got broken so we had a very late arrival to our 3 night stay at Maison. I took the time to inform the property about this and late check-in was approved. After we finally arrived tired and hungry the owner informed us that due to the AC/water pipe issue (a situation not happening to us for the first time on our Cambodian trip) we will not be able to stay in the room we booked. Instead we were offered to stay in the "walk-in" room for the first night and then we would be moved to a hotel across the street. Although technically an upgrade for the first night, this room was a bit worn out and noisy in the morning since it's right next to the busy street. To add fuel to the fire the owner even tried to give us a tour of the property by showing us the pool area which was truly beautiful but out of reach for us since we had to check out the next morning. In the end, we did stay 1 night but canceled the remaining 2. Although a very kind staff and the beautiful property we still feel bitter about the whole situation. I believe the owner did try to help out as much as he could but he failed to see that we were very disappointed for not being able to use the room that we were so looking forward to. No matter how bad the news is it should of been communicated to us much earlier. For this reason I cannot rate any higher the place that truly is beautiful and completely responds to the positive ratings and photos.