The Hotel provided a comfortable night stay and despite dated appearance, the facility was clean. Though some additional customer service training was needed, the staff was cordial. The price was great, but not sure it was worth it.
The hotel facility was old and out dated. The breakfast was horrible on the first day, so we never went back again. The walls were poorly painted with no pictures/art n the wall,chipped paints/plaster on walls and in the bath tub and the furniture was old. The water smelled like ocean water which made it scary for brushing teeth. The room also smelled like old wet carpet upon entry. The security doors around the building were constantly propped open throughout the day - security risk.
location, staff seemed kind and worked to try to accommodate us after booking non smoking 2 beds could not be fulfill as reserved.
traveling home with my 17 yo daughter and my medically fragile twin 6 year olds (1 has received a heart transplant, the other is still on the list to receive). booked non smoking 2 double beds online & upon arrival we were told that there were only smoking rooms available with 2 beds and that if I had called them instead of booking thru kayak. we agreed to stay in a non smoking king with a roll away ('if he could find it") went to room. (passed gentleman sitting outside at midnight in front of the handicapped parking and back door smoking & drinking beer). opened door and saw that there was already another guest staying there. Thank God we weren't shot as it was almost midnight when we barged in. went back to front desk and finally put in another room with only king bed. barking dog until about 2am. then sorority girls began returning from partying and were loud and dog began barking again. barking started again around 5am and we got up and left and went to front desk to return key so we could get $50 deposit back that was not disclosed at booking online. was told that they could not give receipt or deposit because they have been too busy to run charges from previous night and that it "should" show up on my credit card. drove home exhausted.
It smelled in the room and the hallways and the breakfast was horrible
We are conveniently located off of Interstate 20 by the Shreveport Regional Airport and only minutes from Independence Stadium, home of the Independence Bowl football game. By staying with us, you can get to meetings at Centenary College, Schlumberger, Halliburton and Frymaster without a hassle. Cross Lake and Red River are nearby, providing the perfect backdrop for outdoor recreational activities like hiking, biking, boating, fishing and swimming.
Based on 529 reviews
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