Good to know
|Distance to city centre||6.3 km|
|Distance to airport||32.6 km|
|"Great location, staff are delightful!!"||(in 95 reviews)|
|"Good wifi, gym was good"||(in 6 reviews)|
|"Good value for money overall"||(in 13 reviews)|
|"Everything looks old, and need and update."||(in 7 reviews)|
|"The rooms need updating."||(in 9 reviews)|
|"Rooms are very small."||(in 2 reviews)|
Time of year
Show reviews that mention
|bit tired||in 35 reviews|
|chinese restaurant||in 5 reviews|
|close to shopping||in 16 reviews|
|good breakfast||in 71 reviews|
|good value||in 25 reviews|
|great food||in 40 reviews|
|great hotel||in 96 reviews|
|gym are very good||in 13 reviews|
|hong kong||in 16 reviews|
|horizon club||in 45 reviews|
|large bed||in 30 reviews|
|location is good||in 148 reviews|
|need a renovation||in 24 reviews|
|non smoking||in 10 reviews|
|professional staff||in 129 reviews|
|rooms also need a renovation||in 11 reviews|
|rooms are small||in 7 reviews|
|service is good||in 10 reviews|
|shangri la||in 7 reviews|
|shopping area||in 6 reviews|
|swimming pool||in 31 reviews|
|train station||in 34 reviews|
|worth the price||in 16 reviews|
Rest all good and perfect
STAFF NEED TO SPEAK BETTER ENGLISH
clean and tidy
bad parking experience, poor guidance, slow lift, bad food, and the thing that struck me first is, that when we showed ourselves at 14:00, they told us the there’s no room ready to check in at the moment and asked us to wait for around an hour!
Location perfect, close to MTR and Luohu shopping mall. Nice pool area. Good value for money. The Club room floors are a good option, with afternoon tea and private breakfast included.
Not enough English speaking personnel. Hotel's location in google maps is marked in a place which has no access. From or to anywhere directions is not possible. Very bad, for a city almost anyone can speak and understand English. Taxi drivers look at you with blank face when you say Hotel name or street. They expect you write or spell perfectly in Chinese. If Google maps directions work for the hotel, you cam show everyone...
Decent hotel but sub-par compared to the Shangri-L
Proximity to the convention center was nice Decent American food choices both in the hotel and right outside. Generally kind staff, even though few had a working level of english.
I didn't expect everyone to speak amazing English, but I did expect that the check-in staff would know the words "Convention Center" considering they are a two blocks away and listed as a preferred hotel for one of the largest convention centers in the world. In fact most of the staff didn't know the words -- which is surprising to me. Our "non-smoking" room had a smell that I can't quite describe in words. Something like moldy bread with and cigarettes mixed with decaying animal. It was very unpleasant. The club staff was decent but operated on a 3.5 star level, not 5 star - like they Shangri-La chain should. They just did the minimum's with a bit of attitude and a feeling that your presence was not totally welcome.
In the heart of Shenzhen, Shangri-la Hotel, Shenzhen is within a 5-minute drive of Dongmen Pedestrian Street and Huaqiangbei. Featured amenities include a business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
based on 9,479 reviews
Things to know
- Professional service
- Friendly service
Policies vary by room type and provider.
Most popular landmarks
- Shun Hing Square 1.3 km
- Shenzhen Museum 1.4 km
- Dongmen Pedestrian Street 1.4 km
- Lizhi Park 1.5 km
- People's Park 2 km
- Huanggang Port 4.3 km
|Hong Kong Intl||32.3 km|
|Shenzhen East||7.4 km|