|"Kind and good breakfast"||(in 62 reviews)|
|"Excellent staff and excellent location."||(in 83 reviews)|
|"The buffet breakfast is awesome."||(in 18 reviews)|
|"old building, no hand shower."||(in 76 reviews)|
|"Non smoking room stank of smoke."||(in 75 reviews)|
|"Strong cigarette smell."||(in 10 reviews)|
Great Location--Lousy staff
I constantly travel between Hong Kong and southern China. I often use this hotel when I need to take an early Chinese high speed rail train and I want to skip the border. This is a western friendly hotel. It is comfortable with nice views of Lo Wu and Hong Kong. It has adequate plumbing. Above all, you are right at the border and the Shenzhen Metro and the train station to Guangzhou. There is even a great halal restaurant on Heping Road. The prices are reasonable.
I booked via an app and I used a credit card. Staff did not give me an option to pay in local currency but used USD automatically. This would have cost me another 5 USD. This is unacceptable bordering on theft. Everyone gives you an option to choose currency. Fortunately, I screamed bloody murder and paid in cash.
Close to the train station.
Gym and pool were out of bounds, Buffet breakfast only just average.
Smell of mold in the room
I booked Best Western Felicity Hotel for two nights, July 25-27. I arrived ataround 2:00 am at the hotel and they gave me a smocking room when I asked for a on smocking room. It smelled so bad that I couldn't bear it and I asked to be moved to a non smocking room. The room that they offered me had a smell of mold. It was so late at night, I just couldn't move out and search for another hotel. Then I was looking for an iron to steam my pants, and I couldn't find a plug in the room to plug it in. I called room service and they brought me a special transform. I finally had the transformer, the iron was broken. I had to call to exchange the iron. In the morning I wanted to go to the gym and swimming pool and it swimming closed due to renovation. I just feel it's not a 5 star hotel. I couldn't stand it any longer, I checked out and I went to a different hotel for the second night
Everything was very nice and pleasant, just as you expect from a 4 or 5 stars hotel.
Internet connection was very disappointing, more frustrating was that they know about it and don't do nothing to satisfy that need
overall very good
They have English speaking staff, the room wad excellent i upgraded to a suit Room for only 100rmb. It looks and feels like a luxury hotel.
There internet connection sucks really sucks. Is like they have one connection to a million people. Frustrating slow.
Great location at good price
Excellent staff service, big rooms
It's a beautiful hotel. Very spacious and relatively inexpensive.
The late checkout time advertised on the website (3PM) was not recognized by the hotel's assistant manager. The manager told me that checkout is usually by 12 noon, and the latest I can check out was 2PM.
I have been thrre several times and owuld like a room on the 23-25 floor next time
prefer 23 to 25 floors
Very good location and an international hotel. The rooms are exellent. I had a wonderful view to the river. Cleaning was made in a 5 star way and even the bellboys are so helpfull with good skills of english. Nothing bad to say about this hotel and the rate was just fine so I can only highly recommend this hotel.
restaurant boufett - massage center with exotic girls
I like the location and the services.
The room bathroom was not in good condition and the bath tub drain was not working.
Yes, it was very very inconvenient to go to hotel from the train station upon our arrival. It was too far to walk with all our heavy luggauges and too near to take a taxi (was scolded by taxi driver!). Hotel should provide shuttle bus for guests' convenience.
area near train is convenient, but not the most upscale
opposite the railway station. True, but still difficult to walk with your luggage
Location and excellent value for money
spacious rooms, friendly staff
Stay at this full service hotel with all convenient location around, that makes your business or leisure trip more comfortable! The Best Western Premier Shenzhen Felicity Hotel is in the heart of Lo Wu District, convenient to business, shopping and transportation. Business guests will appreciate the full service business center, complete with meeting rooms and banquet facilities. Other hotel amenities include a fully equipped fitness center, large outdoor pool and onsite restaurant and lounge, offering a variety of Chinese, Japanese and international cuisine. Transportation is available from Shenzhen to Hong Kong city center and the Hong Kong International Airport. Make an online reservation today at the Best Western Premier Shenzhen Felicity Hotel and save! Enjoy your stay!
based on 1,487 reviews
Policies vary by room type and provider.
Best Western Premier Shenzhen Felicity Hotel is located at 1085 Heping Road in North, 6 km from the centre of Shenzhen. Shenzhen Museum is the closest landmark to Best Western Premier Shenzhen Felicity Hotel.
Check-in time is 14:00 and check-out time is 12:00 at Best Western Premier Shenzhen Felicity Hotel.
Yes, Best Western Premier Shenzhen Felicity Hotel offers free Wi-Fi.
No, Best Western Premier Shenzhen Felicity Hotel does not offer free parking.
No, Best Western Premier Shenzhen Felicity Hotel does not offer free airport shuttle service.
Best Western Premier Shenzhen Felicity Hotel is 31.9 km from Hong Kong Intl. Best Western Premier Shenzhen Felicity Hotel is 32.4 km from Shenzhen.
No, pets are not allowed at Best Western Premier Shenzhen Felicity Hotel.
Yes, Best Western Premier Shenzhen Felicity Hotel has a pool on-site.
Best Western Premier Shenzhen Felicity Hotel has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.