4 stars
Felicity Hotel Shenzhen
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Felicity Hotel Shenzhen
- Free Wi-Fi
Basics
- Free Wi-Fi
Reviews of Felicity Hotel Shenzhen
7.6
Good
1895 verified ratings
Wonderful
430
Very good
271
Good
607
Okay
178
Fair
251
Mediocre
78
Poor
80
Guests say
Guests appreciated the hotel’s excellent location, which is convenient for transport and close to shopping and dining options. However, there were consistent complaints about the service provided by the staff, as well as issues related to room quality and cleanliness, particularly the need for renovations and the presence of unpleasant odors. Some guests reported comfort in bed and some amenities, but there were frustrations with internet connectivity and room features.AI-generated from customer reviews
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Score by provider
7.5 out of 10
72 reviews
8 out of 10
1 review
7.5 out of 10
5 reviews
Pros (+) I constantly travel between Hong Kong and southern China. I often use this hotel when I need to take an early Chinese high speed rail train and I want to skip the border. This is a western friendly hotel. It is comfortable with nice views of Lo Wu and Hong Kong. It has adequate plumbing. Above all, you are right at the border and the Shenzhen Metro and the train station to Guangzhou. There is even...
Cons (-) I booked via an app and I used a credit card. Staff did not give me an option to pay in local currency but used USD automatically. This would have cost me another 5 USD. This is unacceptable bordering on theft. Everyone gives you an option to choose currency. Fortunately, I screamed bloody murder and paid in cash.
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Pros (+) Close to the train station.
Cons (-) Gym and pool were out of bounds, Buffet breakfast only just average.
Cons (-) I booked Best Western Felicity Hotel for two nights, July 25-27. I arrived ataround 2:00 am at the hotel and they gave me a smocking room when I asked for a on smocking room. It smelled so bad that I couldn't bear it and I asked to be moved to a non smocking room. The room that they offered me had a smell of mold. It was so late at night, I just couldn't move out and search for another hotel. Then...
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Pros (+) Everything was very nice and pleasant, just as you expect from a 4 or 5 stars hotel.
Cons (-) Internet connection was very disappointing, more frustrating was that they know about it and don't do nothing to satisfy that need
Pros (+) They have English speaking staff, the room wad excellent i upgraded to a suit Room for only 100rmb. It looks and feels like a luxury hotel.
Cons (-) There internet connection sucks really sucks. Is like they have one connection to a million people. Frustrating slow.
Pros (+) Excellent staff service, big rooms
Location
1085 Heping Road, Shenzhen 518010
What's nearby
- Dongmen Pedestrian Street1.8 km
- Shun Hing Square1.9 km
- Shenzhen Museum1.9 km
- Lizhi Park2.1 km
- People's Park2.5 km
- Huanggang Port4.3 km
- Lianhuashan Park6.3 km
- Galaxy Cocopark6.3 km
- Shenzhen Xianhu Botanical Garden8 km
- Hongfa Temple8.1 km
- Dafen Oil-Painting Village9 km
- Shenzhen International Garden and Flower Expo Park11.5 km
Policies
Check-in/Check-out | Check in anytime after 14:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Felicity Hotel Shenzhen
Low season | August |
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High season | August |
Average price (weeknight) | $115 |
When to book a room at Felicity Hotel Shenzhen
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price