$300 a night and nothing included and noting free here.
He towels were nice.
No continental breakfast. No newspaper. No cookies or candy (and it was the week of Halloween, too). No fruit, no body wash or bathroom toiletries. I’d rather stay at a Hampton Inn for way less than half the price than staying at this $300 a night rip-off Hotel.
Very expensive for what you get
Personnel, except for one waitress, were great.
First night there was no water. It came back on at 11:00 am the next day. We were just given an apology by voice mail. On top of the inconvienance (no bathrooms working, ick) it could have been a disaster since the sprinkler system would not have worked if a fire broke out. And we were on the 13th floor. Breakfast cost us $52.00! Really!!!??
The ferry ride across the river was good
The customer service was horrible. Never coming back to this resort.
Liked the resort, but...
Great location with a shuttle that takes you across the river 2x/hr so easy to get back and forth. Pretty grounds and for the most part very nice staff.
They definitely need either a bigger pool or a second pool. With as many "pool days" as you get in Savannah, its reasonable to assume guests are for the most part going to take advantage of the pool. Its way too small for the size of the hotel, and there are no where near enough chairs. They also waste a lot of pool real estate on cabanas that they're trying to upsell...that could be more chairs. But even with more chairs the pool area is simply way too small for the capacity of the resort. Overall, upselling the cabana is reminiscent of their strategy...nickle and dime guests.
I'd Go Back
It was just my wife and our Morkie and the room was more than enough. Clean place, friendly staff. You definitely want to get a room facing the river that way you can see the ships come in and also have a view of river street. You have a ferry that can take you to river street from the Westin property for FREE. That way you are not spending $ on parking. If I'm back in Savannah I will def stay there again.
Disorganized receptionist at Aqua Star restaurant
Boring/Disorganized receptionist at Aqua Star restaurant and long waiting. The receptionist wrote my name on a piece of paper then told me to wait around 15 minutes but we waited 45 minutes. When i checked back on him , he acted confused then finally gave us a table. When we got inside, we noticed the family that came right before us were still not served. That's when we decided not to waste anymore time and leave.Overall The hotel is wonderful.
More excited friendly staff and fast service
room was wonderful. Great shower, comfy bed, lots of pillows, very quiet. Always got a good nights sleep. loved the water taxi service. Room service guy was the most helpful and friendly person we dealt with the entire stay. He was great! We also liked the Green program, I like hotels that provide this option.
front desk pretty much took the information and gave out keys. No information on where thing were, how to get to the water taxi, information on the different in house restaurants. We had to figure things out for ourselves and when we had to ask an employee, some were helpful and others acted like we were bothering them. I am enrolled in the starwood preferred guest program so I was expecting more helpfulness. Other Starwood properties had an info packet all ready at check in. Savannah is a destination spot so it would have been helpful if we had been given more information.
Check in time is late (4 pm) and don't count on being able to get your room a minute early.
They staff was very friendly and assisted your tend to your needs
Food choices were limited...I would have like to see more salads on the menu.
Very clean, modern, ferry boat crossings
Late check-in time
Very friendly and accommodating staff. The rooms and facility were very clean and the beds and bedding was awesome! Luxurious, comfortable and completely accommodating for what I was looking for, for a weekend getaway.
TV remote didn't work well. Upon initial call to the hotel, the front desk stated that they did not have shuttles to and from the airport. When I left and asked the front desk to call me a cab, they stated they had a shuttle that was $10 cheaper than a cab rate.
Our resort is located in the Savannah River District, in the Lowcountry—home to beautiful marshlands, wild coasts, and many bird species. The re-imagined space is adjacent to the Savannah International Trade and Convention Center. Enjoy our tranquil riverside oasis from a hammock or cabana. Our facilities include the Heavenly Spa by Westin™, complete business services, Har-tru tennis courts, and the area's only PGA championship golf course, nestled amidst stunning nature. Our 403 classic guest rooms, including 13 suites, are furnished with the latest amenities, from LCD TVs and iDock radios to High Speed Internet; Heavenly® Beds and Baths; and fully-integrated multi-media connectivity centers.
Based on 1,998 reviews
Value for money
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