Century Royal Hotel

Breakfast served and the enthusiasm of the hotel staffs.

The room is small and some unnecessary items like humidifier were placed in the room.

Location was very convenient, literally attached to Sapporo Station. Breakfast was nice. Room was quite spacious.

The infamous steps leading to the hotel really are an issue if you have heavy luggage. It is strange cos you go DOWN some steps first then walk a short distance then go UP another flight. What is more inexplicable is that since it leads mainly to the hotel,they could have simply build a ramp on one side so that guests could pull the luggage up? Major complaint for this hotel (although it is applicable to many Japanese hotels, but this one is especially bad), the room ventilation / air con reeks of cigarette smoke smell although it is a non smoking room & floor. It got so bad that i kept waking up in the night because it was smelly and choking. Do not know if other guests are smoking in their rooms when not supposed to or the ventilation is constructed badly or old that cigarette smell ends up in our room. Sorry but this alone will prevent us from staying again despite all the good things.

Outstanding breakfast, great variety, excellent quality!!

Very disappointed with the air quality in the room 1635 due to cigarette smoke smell. Our clothing reeked of cigarette smoke! We were asked to vacate the room so that the super air purifier could be operated by the staff in the room for 40 min. The air was okay for a very little while after the machine ran for 40 minutes, however, the strong cigarette smoke smell came back. It was difficult to sleep in the cigarette smelling room. The only way we could tolerate the smell was to put the fan on high and to run the small portable air purifier/humidifier machine constantly. The air quality in room 1406 was better, but your staff said we could not be moved.