Horrible service - Customer always wrong mentality
The Hotel in general was decent. It was clean and updated and the breakfast buffet was good with a lot of variety.
The customer service at the hotel was beyond bad, it was the worst service I have ever experienced. We had an issue with our reservation not being found and although I had a print out of the confirmation with all the information and showing it had been pre-paid, the check in clerk would not accept it because he did not know who Kayak was. He said I had to put a deposit down in order for him to give us a room. He also did not let us borrow the phone to call Kayak's customer service line to correct the issue, nor did he want to call. I have worked in a hotel in his exact position and if someone showed up with a reservation confirmation, it was my responsibility to create the reservation based on the confirmation sheet and deal with the vendor myself. As a person providing a service, the goal is to give the guest and wonderful stress free stay, not make it unbelievably impossible to check in to the hotel at 2 o'clock in the morning. In the end I ended up borrowing a cell phone and calling Kayak and had our room within 10 minutes, if he would've just picked up the stupid phone all the this frustration and this bad review would've been avoided.
Get more value for your hard-earned money at our Quality Hotel Real Aeropuerto Santo Domingo in Santo Domingo, DO near the Las Americas International Airport, Boca Chica Beach and the Las Americas Duty Free Business Park. Our hotel caters to your needs with amenities like breakfast, a restaurant, an outdoor pool and a fitness center, to mention a few. Guest rooms come with free WiFi, coffee makers, hair dryers, irons, ironing boards and more. Get more value at the Quality Hotel Real Aeropuerto Santo Domingo. Book now. A 24-hour taxi service to and from the airport is available for a small fee. Contact the hotel for more details.
Based on 159 reviews
Policies vary by room type and provider.
Enter the email associated with your account in the field below and we'll email you a link to reset your password.
Please check your email for a link to reset your password.