Napolitano Hotel

Bed had a comfortable mattress

Let me start by saying. You couldn’t pay me to stay in this hotel again. Ask yourself What do you expect when you spend 100 UD dollars on a room in this city. ? There was a myriad of issues during my stay. First of all the breakfast was inedible. It was really bad. I ended up finding a Cafe on Calle en conde to eat my breakfast as the hotel breakfast was fit for farm animals only. I tried to find one redeeming quality thing about it. I couldn’t. Second. The hotel has most of its rooms facing the malecon. It’s so noisy from the traffic. All the time. That includes the pollution and busy street out in front of the pool on second floor. It’s not a nice place to relax. As for the view. Well. It’s not bad. Until you include the mountain of floating trash in the ocean Not the hotel’s fault for sure. But it’s there. Third. Most of the time I got hot water during the day. Mid morning and before dinner time it was ever only like warm. I can live with that Air conditioner is fed through duct work. It’s noisy as hell. But you get used to it. I had a dress shirt laundered and they do not do their laundry on site. It is sent out. The shirt got ruined due to excessive heat from the iron they used to press it. I spent so much time trying to contact management. They were never to be found. The staff was courteous throughout for sure That shirt was 200 dollar shirt and all they said was nothing they would do. Quite upsetting. Absolutely no level of management there at all. The hotel is mostly outdated. My room was a mix of renovations. old and new. Bathroom was nice. Perhaps they were doing the same next door as I heard construction fairly early in the morning time for 2 days out of 4. This hotel lacks the basic service level you would expect in a 100 dollar a night room. Maybe 40 is more appropriate.

Only the room The bed was very comfortable.

The Hotel absolutely doesn't deserve the 4 star rating.Probably the rating was based on the facilities that hotel provides. Appart from the room which was very confortable all the rest was of substandard more like a 2 star Hotel.The communal areas are very run down in urgent need of refurbishment very 70's look, especially the breakfast room.Its more like a canteen and food is of the lowest quality standards. Al in all very depressing feel wouldn't recommend it at all lt kills the joy of holiday with shabby and depressing interior . Latst time i stayed in Boutique Palacio in zona colonial .This time wanted a bit off change and proved to be mistake.Palacio is lower start rating but much better option..as its got the charm of Spanish colonial architecture and very good feel factor.