Prices are in New Zealand Dollars.

Moss Hotel & Spa

I Altamirano sur #35, 76000 Santiago de Querétaro, Queretaro de Arteaga, Mexico
+52 442 224 2410

Cheapest
rate per night

8.4

Excellent
based on 522 reviews
Moss Hotel & Spa - Santiago de Querétaro, Queretaro de Arteaga, Mexico
Check-in
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Check-out
Compare vs KAYAK |

Provider Nightly total
AMOMA.com $96
KAYAK $103
Travelocity $105
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Good to know

Distance to city centre 0.4 km
Location rating 7.0
Nearest airport Santiago de Querétaro
Distance to airport 21.1 km

Rooms

Check-in
Check-out

Double rooms

$96+

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Bed type
Provider
Nightly base price
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Unknown
$96 per night

Standard rooms

$103+

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Bed type
Provider
Nightly base price
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Unknown
$103 per night
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Unknown
$105 per night
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Unknown
$129 per night

Queen rooms

$159+

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Nightly base price
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Queen bed
$159 per night

Reviews

Traveller rating

31
10
0
1
0

Time of year

Traveller type

Show reviews that mention

+
  • Excellent
    Aug 2019
    9.5

    We loved this place! It felt very private and peaceful. Just a few steps into the hotel and we already felt less stressed. We set up our spa day at check-in and went to our lovely room before setting out on our adventures in the Centro.

    There was no air conditioning! Unseasonably hot in Queretaro, too. Made it more difficult for this hot-natured traveler to fall asleep.

  • Excellent
    Jun 2019
    9.3

    Noisy and no cold water

  • Mediocre
    Jun 2019
    2.5

    The receiving area was quaint and location is central.

    So many things wrong. I’m not a complainer or a “high maintenance” traveler. Just want a generally clean place to stay that has working stuff. Neither of these was the case. Will never stay there again. Not even at a discount (which the property offered after I complained...a future discounted rate). No thank you. I also don’t trust booking anymore. They obviously don’t vet their properties and don’t appear to care that they are sub par (found this out after writing the letter below to them:) In late spring, my girlfriends and I planned and booked a trip to central Mexico which included a stay in Queretaro. Technology allows us many choices nowadays to book our travel, including booking agencies, trip advisory boards, and private owner vacation rentals. Regrettably, I opted to use booking.com to reserve a room at Moss Hotel and Spa. While the experience to book was quite user friendly, I consider myself duped to have used a site that is apparently only vested in booking fees but demonstrates very little vetting on their customers’ behalf. I trusted the four star rating of a hotel that is two star at best. While we were able to gain access to the property before our check in time, the rest of our experience has been pretty sub par. While quaint, the first sign of trouble is the horribly boarded up jacuzzi or pool section in the middle of the courtyard. I can get over aesthetics, so I decided it could be overlooked. We dropped our bags and proceeded to come back to the room in the evening to rest. Upon opening the room, it was like stepping into a brick oven. Again, I can understand that the room can heat up in the warm months so we decided to air out the room while we sat in the courtyard patio. After about a half hour of seeing that was not working, we requested a second fan. The attendant (who appears to be the ONLY person on site) returned with an old fan that has a faulty connection. Then it was time to shower.

  • Excellent
    May 2019
    8.3

    I liked this little nice place to relaxing ! Front desk & kitchen ladies are very nice Light and healthy breakfast Close to historic center

    May the bathroom to close the the bed

  • Excellent
    May 2019
    9.3

    Clean toilet, 24hr access to common coffee and water. Warm and friend staff, especially to Rick the night shift.

    Distance to common eateries about 1km away.

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About

Overview

With a stay at Moss Hotel & Spa, you'll be centrally located in Queretaro, a 6-minute walk from Plaza de Armas and 11 minutes by foot from Theater of the Republic. Featured amenities include limo/town car service, a computer station, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.4 Excellent

based on 522 reviews

8.1

Service

7.9

WiFi

5.1

Room

3.2

Food

Things to know

  • Near city centre
  • Stylish hotel
  • Beautiful architecture

Check in

15:00

Check out

13:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Free Wi-Fi
Pets allowed on request. Charges may apply.
Disabled access
Car hire
Concierge service
Laundry service
Room service
Bicycle hire
Spa
Hot tub
No smoking
Express check out
24-hour front desk
Airport Shuttle (Surcharge)
Storage available
Terrace/Patio
Massage
Business centre
Laundry facilities
Hairdryer
Coffee shop
Babysitting/child care services (surcharge)
Internet (surcharge)
Linens
Towels
Grill
Currency exchange on-site
Meeting/Banquet facilities
Safe

Photos

Moss Hotel & Spa - Santiago de Querétaro - Bedroom Provided by SEMBO All photos (38)
Moss Hotel & Spa - Santiago de Querétaro - Bathroom Bathroom (1)
Moss Hotel & Spa - Santiago de Querétaro - Bedroom Provided by SEMBO Bedroom (15)
Moss Hotel & Spa - Santiago de Querétaro - Dining room Dining room (1)
Moss Hotel & Spa - Santiago de Querétaro - Front desk Front desk (1)

Location

Most popular landmarks

  • Museo Casa de la Zacatecana 286 m
  • Plaza de Armas 0.4 km
  • Museo Regional de Queretaro 0.5 km
  • Jardin Zenea 0.6 km
  • Teatro de la Republica 0.8 km
  • Museum of Arts of Queretaro 0.8 km

Getting Around

Santiago de Querétaro 21.1 km
Morelia 105.9 km

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