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Hs Hotsson Hotel Queretaro

Hs Hotsson Hotel Queretaro

8.9
Excellent

Based on 579 reviews
 
Blvd Bernardo Quintana 8300, 76090 Santiago de Querétaro, Queretaro de Arteaga, Mexico
  +52 442 404 9900
Hs Hotsson Hotel Queretaro - Santiago de Querétaro, Queretaro de Arteaga, Mexico
Fri 17/8
Sat 18/8
Compare vs KAYAK |
Travelocity $121
TripAdvisor $127
Expedia $132
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Rooms

Fri 17/8
Sat 18/8

Deluxe rooms

$121+

Photo
Bed type
Provider
Nightly base price
IMAGE
Queen bed
$121 per night
IMAGE
Queen bed
$127 per night
IMAGE
Queen bed
$132 per night
IMAGE
Queen bed
$145 per night

Reviews

Traveller rating

17
11
0
2
0

Time of year

Traveller type

Show reviews that mention

+
  • Good
    Nov 2017
    7.7

    Not great value for money

    Great restaurant

    The rooms were too small, gym too basic, min bar had free beverages but I still had to pay for many water bottles because it was not restocked frequently enough. About 60% more expensive than Fiesta Inn Cento Sur but not worth it.

  • Excellent
    Feb 2016
    10.0

    Very nice, clean and modern hotel.

    Rooms are well equipped, modern and comfortable.

    The beds are a little bit too soft.

  • Good
    Jul 2015
    7.1

    Nice hotel, very modern with all the necessary ame

    I love the Hotel itself, it's very modern, very clean, bell services, front desk and the bartenders were all very kind and did their best to accommodate me during my 9 night stay. Room service was absolutely horrific, but they did manage to give me two complimentary orders for their shortcoming. However, the good stops there.

    I ordered room service everyday at least once a day and something always seemed to go wrong. Everything was right on the ticket, but the cooks seemed to not care about the quality of the food they produced. For example, I would order pancakes one day, and they would come with a side of fruit. The next day, I ordered pancakes again and they didn't come with fruit and were cold. In another instance, I ordered breakfast and asked for a smoothie which includes strawberries. They ran out of strawberries so instead of telling me that and asking me if I'd like to order something else, they bring me a completely different smoothie the doesn't include strawberries. Their reasoning is that they didn't have strawberries and they took initiative by providing an alternative. That left me speechless. But the worst of all from room service was one night when I placed an order. 30 minutes later, I called about my order and they told me to give them 10 minutes. After another hour passed I got impatient and went downstairs to complain. When I came back, my food was finally in my room and their explanation for the long wait was that they never received an order in their system. Now, housekeeping... Never in my life had I dealt with such terrible housekeeping. Everyday, I would hang the housekeeping sign on the door and call the front desk requesting housekeeping as I left my room to explore the city. When I would come back to the Hotel, I would come back to a dirty room that was never cleaned. I had to change rooms twice due to coming to a dirty room in the middle of the night. Then when my room would get cleaned, the same dirty wet towels I had used the day prior, would be rolled up and put up in the bathroom instead of being replaced by clean towels. Same thing applied with the sheets. Beds were made but sheets weren't changed. I had to call them to change my sheets and towels a couple times. This is a very nice hotel, but their housekeeping and room service are the worst I have ever dealt with. I would come back to this hotel, but not until their housekeeping and room service improves.

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About

Overview

With a stay at HS HOTSSON Hotel Querétaro in Queretaro (Centro Sur), you'll be within a 10-minute drive of Centro Histórico and Corregidora Stadium. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.9 Excellent

Based on 579 reviews

9.7

Vibe

8.8

Service

7.6

Food

7.3

Room

Things to know

  • Modern Hotel
  • Comfortable beds
  • Nice building
  • Luxurious Hotel

Check in

15:00

Check out

13:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Free Wi-Fi
Business centre
Internet
Concierge service
Laundry service
Meeting/Banquet facilities
Room service
Outdoor pool
Restaurant
Bar/Lounge
Express check out
Air-conditioned
24 Hour Front Desk
Airport shuttle (surcharge)
Free parking
Playground
Designated smoking area
Storage available
Non-smoking rooms available
Terrace/Patio
Increased accessibility
Lift
ATM on-site
Hairdryer
Coffee shop
Safe
Pets not allowed
Free valet parking
Rooftop

Photos

Location

Most popular landmarks

  • Corregidora Stadium 1.4 km
  • El Cimatario National Park 4 km
  • Museo Casa de la Zacatecana 4.2 km
  • Plaza de Armas 4.3 km
  • Museo Regional de Queretaro 4.4 km
  • Zenea Garden 4.5 km

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