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|Santiago de Querétaro|
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Not great value for money
The rooms were too small, gym too basic, min bar had free beverages but I still had to pay for many water bottles because it was not restocked frequently enough. About 60% more expensive than Fiesta Inn Cento Sur but not worth it.
Very nice, clean and modern hotel.
Rooms are well equipped, modern and comfortable.
The beds are a little bit too soft.
Nice hotel, very modern with all the necessary ame
I love the Hotel itself, it's very modern, very clean, bell services, front desk and the bartenders were all very kind and did their best to accommodate me during my 9 night stay. Room service was absolutely horrific, but they did manage to give me two complimentary orders for their shortcoming. However, the good stops there.
I ordered room service everyday at least once a day and something always seemed to go wrong. Everything was right on the ticket, but the cooks seemed to not care about the quality of the food they produced. For example, I would order pancakes one day, and they would come with a side of fruit. The next day, I ordered pancakes again and they didn't come with fruit and were cold. In another instance, I ordered breakfast and asked for a smoothie which includes strawberries. They ran out of strawberries so instead of telling me that and asking me if I'd like to order something else, they bring me a completely different smoothie the doesn't include strawberries. Their reasoning is that they didn't have strawberries and they took initiative by providing an alternative. That left me speechless. But the worst of all from room service was one night when I placed an order. 30 minutes later, I called about my order and they told me to give them 10 minutes. After another hour passed I got impatient and went downstairs to complain. When I came back, my food was finally in my room and their explanation for the long wait was that they never received an order in their system. Now, housekeeping... Never in my life had I dealt with such terrible housekeeping. Everyday, I would hang the housekeeping sign on the door and call the front desk requesting housekeeping as I left my room to explore the city. When I would come back to the Hotel, I would come back to a dirty room that was never cleaned. I had to change rooms twice due to coming to a dirty room in the middle of the night. Then when my room would get cleaned, the same dirty wet towels I had used the day prior, would be rolled up and put up in the bathroom instead of being replaced by clean towels. Same thing applied with the sheets. Beds were made but sheets weren't changed. I had to call them to change my sheets and towels a couple times. This is a very nice hotel, but their housekeeping and room service are the worst I have ever dealt with. I would come back to this hotel, but not until their housekeeping and room service improves.
HS HOTSSON Hotel Queretaro offers 5-star accommodation, plus an outdoor pool, free Wi-Fi and a kids club. It also provides a playground, a 24-hour reception and laundry facilities.
There are a range of amenities on offer to guests of the hotel, including a terrace, room service and a business centre.
There are 150 rooms at HS HOTSSON Hotel Queretaro, each offering all the necessities to ensure a comfortable stay.
Queretaro International Airport is less than a 30-minute drive from the hotel. Autonomous University of Queretaro, 105 Campestre Torre A and El Cerrito are also a short car ride away.
based on 336 reviews
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Most popular landmarks
- Estadio Corregidora 1.4 km
- El Cimatario National Park 4 km
- Museo Casa de la Zacatecana 4.2 km
- Plaza de Armas 4.3 km
- Museo Regional de Queretaro 4.4 km
- Jardin Zenea 4.5 km