AC Hotel by Marriott Queretar

Breakfast and pool

The pictures of the room at the internet did not match with reality

The orange juice was OK. The design is OK, although the air conditioning is not, because the aromas from the kitchen contaminate the lobby! So this is a bad experience when you first get to the hotel!

I asked the waiter to cook my oatmeal; when I got it it tasted very bad!! The flavor was contaminated with other cooked-rancid-oil flavors!! The Tortilla de patatas was over cooked! the fruit was sliced so thin it was mesh when it reached my plate! The bread was an ordinary commercial type. There was no almond milk available (I'm intolerant to lactose) form my cereal. And there is more.... the personnel at the front desk will not "go beyond" to help in our stay - the music was soo loud we couldn't hear the receptionist - we told her to lower the music, but she said "it's a standard of our brand". We also asked for more coffee for our room, and we were told we could only have what was given to us already - these answers are very sad!!

Nothing really

Only design, nothing of service. There is no client service at all, we order an extra blanket, they made us come downstairs in the middle of the night to get it, the restaurant food is lame and not worth the price of the hotel or the meal itself, the waiters are clearly not properly trained as they don't know the most basic questions. And the worst is the lady that cooks eggs in the bar at breakfast, she is rude, is yelling constantly at waiters and clients and doesn't pay attention to what she is doing, at least three tables around me and mine got what they ordered wrong, and the taste was terrible, I had also a burger for dinner and the quality of the meat was low. It is also really uncomfortable to have toilet and shower tables that don't close properly.