La Posada de Santa Fe, A Tribute Portfolio Resort & Spa

We have been staying at La Posada for over 20 years. Although we love the location, the Staab House and the grounds its obvious to all that the guest rooms are not only tired but because of their age they need A LOT of updating and maintenance.

fine,although there was a Bonvoy menu and a regular one,so I chose the regular,since no one explained which I should use or that I was a Bonvoy member

This was my third or fourth year in a row at La Posada.First,trying to book and get the same room I have had was almost impossible calling the facility,Marriot and booking.They could recommend it but,even trying to speak with a Manager at the resort proved to be a problem because I was always referred back to booking.I finally had a friend from Santa fe,see the manager.2.Upon checking in I told the facilitator that my reservations included breakfast.She checked the reservation on the computer which showed not included.I then showed her my reservation on the phone and she set up some elaborate way of resolving it on the final bill.3.We sent for the van on a rainy night,only to find it was so full,I decided to walk back.Two people on the van complained and both they and myself,had the $35.00 day charge refunded with the final bill.4.With regard to the room,one of the sinks did not have a stopper and repair was impossible as they had one the wrong size.Three times we had to call for the room to be cleaned,each time after three o'clock.I spoke with one of the managers,about Bonvoy.It felt as if everything right in the past was now disfunctional.Even the final bill was hard to interpret with the varying room rates even if the final numbers were correct.