Holiday Inn Sandton - Rivonia Road

Honestly, just the bar man at the Skye bar. He was the only one with a host mentality.

Check in was tedious. Took me showing the booking.com receipt to "prove" I had paid to eventually be accepted in. It was a feeling of being a lower quality guest because I had done a booking like this. That's where it started going a bit wrong... Got to the room, didn't look like the pictures. Windowed onto a massive empty building. Aircon was ineffective. Safes were not "working"... Apparently not able to use due to being swapped out "soon". Gym was tiny and underwhelming. Don't expect more than a sachet of coffee per person per day. We paid for 4 people and got 2 sachets. Little skimpy no? Room service was a little expensive, don't get the cheese platter, it's a cheese plate with a few pieces of cheese and some dried apricots. Not worth it. The rest was not bad. We charged it to the room. But then at 11pm, after we've just put the kids to bed and are all ASLEEP, we get an "urgent" telephone call from the restaurant advising we need to pay for the meal, "they can't cash up" is the reason. Send a poor chap to come and "collect" (he's just as embarrassed as we are, in our pyjamas). It's just not right. It's really unprofessional actually. Disappointing. When it came to check-out, they had cupcakes and orange juice set out for guests. Our kids, being kids zeroed in on it. Alas, they were not "allowed"... These were reserved for airline staff who were decidedly uninterested in them. How embarrassing for everyone involved. They are kids and a tiny cupcake was a measly thing to miser. How inhospitable could it get. Then lastly, some guests self drive,as we did. You have to pay for parking. But take cash - they don't accept cards... Its Johannesburg, who in their right minds carry cash so willingly? Oh and make sure you have the right change or you get the side eye from the cashier.