Guests overwhelmingly praised the hotel's excellent location, noting its proximity to attractions, restaurants, and the beach. However, many reviews highlighted issues with service, including unhelpful or unfriendly staff, inconsistent room cleaning, and problems with amenities such as towels and breakfast. Cleanliness was also a concern for several guests, with mentions of mold and stained linens. Some found the beds uncomfortable and rooms small. Despite these drawbacks, a few guests appreciated the modern style, helpful staff, and good value for money.
AI-generated from customer reviews
Location10 out of 10
Bed Comfort3 out of 10
Cleanliness2 out of 10
Amenities2 out of 10
Service1.5 out of 10
Sort by:Most recent
Show reviews that mention
Filters
All filters
Filters
Review rating
Traveller type
Time of year
Score by provider
7.2/10
7.2 out of 10
322 reviews
5.8/10
5.8 out of 10
10 reviews
8.1/10
8.1 out of 10
9 reviews
7.9/10
7.9 out of 10
3 reviews
All reviews
2.0
Poor
Casey, Nov 2021
Mystery charge of $500 was put on my card. When I called they were able to refund my card, but it was a lot of money that randomly got charged to my card. Keep an eye on your bank statement or credit card app. They didn’t charge me on my bill, I found it later. They were cool when I called, but it took some explaining. Also there is no parking at the location, and the road in front has very limite...
Read more
9.1
Wonderful
miguel, Apr 2017
Pros (+) This is a very nice hotel well located near restaurants and beach. Very clean and spacious
Cons (-) The hotel has no parking but its ok as they advertise it
8.2
Very good
Marjan, Dec 2016
Pros (+) Great stuff, young and responsible Felt like family.
Cons (-) Not really brand new hotel, don't expect 5***** but u ll enjoy it
Location
1149 Magdalena Avenue Condado, San Juan 00907
What's nearby
Museo de Arte Contemporaneo de Puerto Rico0.7 km
Condado Beach0.8 km
Centro Europa1.2 km
Fort San Jeronimo1.4 km
San Juan Bay Marina1.6 km
Parque Central de San Juan1.7 km
Parque del Tercer Milenio2.2 km
Luis Muñoz Rivera Park2.2 km
Ocean Park2.3 km
National Guard Museum3.2 km
The Capitol of Puerto Rico3.6 km
Castillo de San Cristobal4.2 km
Policies
Check-in/Check-out
Check in anytime after 16:00, check out anytime before 10:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.
FAQs when booking at The Ivy Hotel
Where is The Ivy Hotel located?
The Ivy Hotel is located at 1149 Magdalena Avenue Condado in Santurce, 3.8 km from the centre of San Juan. Museo de Arte Contemporaneo de Puerto Rico is the closest landmark to The Ivy Hotel.
When is check-in time and check-out time at The Ivy Hotel?
Check-in time is 16:00 and check-out time is 10:00 at The Ivy Hotel.
Does The Ivy Hotel offer free Wi-Fi?
Yes, The Ivy Hotel offers free Wi-Fi.
How far is The Ivy Hotel from the airport?
The Ivy Hotel is 2.5 km from San Juan Isla Grande. The Ivy Hotel is 7.7 km from San Juan Luis Munoz Marin Intl.
How does KAYAK find such great The Ivy Hotel hotel deals?
KAYAK scours the web for all room deals available at The Ivy Hotel in San Juan and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at The Ivy Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for The Ivy Hotel.
KAYAK and its partners wish to use cookies or similar technologies to store and/or access information on and about your device and process personal data such as your IP address, device identifiers etc., in order to improve your experience on the site, to analyse navigation, to offer and measure personalised advertising, and to facilitate sharing on social networks. We also allow the use of third-party cookies (including those from our advertising partners) on our sites.
By clicking 'Accept', you consent to your data being processed by 0 vendors on this web site for the purposes described in this notice. You can review the vendors and their individual processing purposes on the .
To review individual processing purposes and cookie categories, please click ’Select individual purposes’. You can review your choices and withdraw your consent at any time by clicking the ’Privacy Preferences’ link in the page side navigation.
