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Grand Guadalupe By Inmense

Real de Guadalupe, 172, 29300 San Cristóbal de las Casas, Chiapas, Mexico
+52 967 678 2151

Cheapest
rate per night

8.8

Excellent
based on 82 reviews
Grand Guadalupe By Inmense - San Cristóbal de las Casas, Chiapas, Mexico
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+52 967 678 2151

Good to know

Distance to city centre 1.7 km
Location rating 10.0
Nearest airport Tuxtla Gutiérrez Ángel Albino Corzo
Distance to airport 46.2 km

Rooms

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Reviews

Traveller rating

8
5
16
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Time of year

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  • Okay
    Jan 2018
    4.3

    Beware — our “Standard Suite” was a small, cold and humid cave on the lower-ground floor with no external window. Tiny bed, grimy bathroom. The only window was onto an internal area which also gave onto the hotel kitchen (noisy and smelly). Barely an internet connection. What an expensive disappointment.

  • Okay
    Dec 2017
    5.5

    Breakfast was very good. Staff very friendly and courteous. Every afternoon we received a courtesy snack/cocktail. Personalized service. Staff gets an A+ on trying to make us feel at home.

    They advertise themselves as a boutique hotel, which is far from reality. There is no management at the property supervising. Rooms are very humid. There is no shower courtain or door so the bathrooms remain wet all day. We ran out of hot water every morning. The last day they even ran out of food supplies for the breakfast. The hotel needs to work a lot on how to manage as a boutique hotel. We had the chance to dine at other hotels which were fully decorated for the holiday season. This property had no decorations which is unfortunate having seen the great local craftsmanship on holiday decorations.

  • Okay
    Nov 2017
    5.8

    Decor was really nice. Hot water under the shower. Welcome drink.

    The hotel is at the very top of real the Guadelupe - it is quite a walk up the hill each time. The room was small, dark and cold. The beds and pillows are very hard and uncomfortable. The WiFi was very weak everywhere. The area for dining had heater there but it was never turned on, that meant our breakfast was cold in seconds from when it arrived. I couldn’t make the tea I ordered because the water got cold so quickly it wouldn’t make! The continental breakfast was included in the room rate, each morning we would leave tip on the table. When we were checking out we were shown bill for the breakfast and asked to pay the tip! I’ve never seen anything like that. They calculated breakfast on one morning to 648 pesos (it was continental breakfast but they split each dish, juice, tea, fruit etc separately!) and wanted 98 pesos tip on top of that! Breakfast next door was for 50-60 pesos, or 150 in a better restaurant with your nice hot coffee. I thought it was very cheeky. The room rate was about 100€ a night which is already expensive for the area and for what it was. I wouldn’t recommend staying there.

  • Okay
    Dec 2015
    5.7

    Location is good. Staff is great. A young team with great energy. The atmosphere is friendly and familial. Service is good

    Rooms have no windows, and are humid and dark. Lighting is cold. Internet and cellphone connectivity are lousy. The hotel is noisy and understaffed.

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About

Overview

With a stay at Grand Guadalupe by Inmense in San Cristobal de las Casas (De Guadalupe), you'll be within a 5-minute drive of San Cristobal de las Casas Cathedral and Guadalupe Church. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Hotels.com

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.8 Excellent

based on 82 reviews

10.0

Location

8.3

Breakfast

7.0

Service

5.9

Room

Things to know

  • Friendly service

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Complimentary breakfast
Free Wi-Fi
Internet
Room service
No smoking
Restaurant
Bar/Lounge
24-hour front desk
Massage
Concierge service
Gift shop
Laundry service
Spa
Pets not allowed
Parking (surcharge)
Wedding services
Babysitting or child care
Cable or satellite TV
Safe
Sauna
Airport shuttle

Photos

Grand Guadalupe By Inmense - San Cristóbal de las Casas - Bedroom All photos (46)
Grand Guadalupe By Inmense - San Cristóbal de las Casas - Bar Bar (1)
Grand Guadalupe By Inmense - San Cristóbal de las Casas - Bathroom Bathroom (3)
Grand Guadalupe By Inmense - San Cristóbal de las Casas - Bedroom Bedroom (18)
Grand Guadalupe By Inmense - San Cristóbal de las Casas - Front desk Front desk (2)

Location

Most popular landmarks

  • Na Bolom Cultural Museum 0.5 km
  • San Cristobal de las Casas Cathedral 1.2 km
  • Handicrafts Market 1.2 km
  • Ex-Convent of Santo Domingo 1.2 km
  • Plaza de La Paz 1.3 km
  • Mesoamerican Museum of Jade 1.3 km

Getting Around

Tuxtla Gutiérrez Ángel Albino Corzo 46.2 km
Palenque 111.6 km

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