Rodeway Inn At Lackland AFB

Price

The room smelled bad.

The place was dirty. The attendant was sleep on the sofa when we came to check in. Blood stained sheets!

State that they had 24 hour complimentary coffee yet when I went to gets cup of coffee at 5:30 am.was told I could not because she was cleaning. More like sleeping on the sofa!

Spent 1 night in my room out of 5. Room 126, found bed bugs dead under the mattress. My friend and I had to share the other mattress and sleep with the lights on because there were no other hotels available. Tried to call the hotel at 5am 6:15 9:30 11:10,12:30 and they only answered at 2:25. They clearly didn’t care about our concerns. We told them we have photo proof of the dead bugs laying in the bed. The room overall was dirty. Smelled like it hasn’t been cleaned. Returned the next day to talk to the manager that claimed they were in from 9-2 and they were not there. The man at the counter stated they “ called the pest place and they were not concerned on what they found. He then stated he received our phone call in the morning which was not true because no one answered the phone all morning. We showed him our call logs of the amount of times we tried to contact them. He refused to refund my money even though we only stayed 1 night. He he gave us the managers number who NEVER RETURNED MY CALL. I found this to be a horrible experience and will never go back. The fact that he wouldn’t show us proof the pest control was there to clear the room proved how dishonest this place was. I came down to watch my boyfriend graduate air force basics and I will not be returning upon visiting him in the future. Not sure what I’m more disgusted over; the staff not returning my 256$ because of my concerns of the bed bugs or the fact they said “ we never had anyone else complain before.”