Location was perfect, great service and food. Also had a great kids pool which the kids did enjoy.
The bar was extermley overpriced. I paid $16.00 for one glass of Laphroaig when you can buy an entire bottle of your own for $40.00
Very attentive and friendly staff that always paid attention to the details
Clear display of facility/amenity hours within the room without having to go down to the front desk
The hotel is lovely, the staff is the problem.
The amenities of this well laid out hotel were everything that I would have expected from a Hilton spa and hotel. From the fire pit seating areas and heated pools to the decor and spacious rooms, I very much enjoyed the hotel itself.
First. We arrived at almost 1pm to find that we were not able to check in. No rooms were ready. Next. The staff. It seemed that there were as many trainees as there were experienced staff (not very many of either). At the bar restaurant, there was only one experienced server. She was great and did the best with what she had. However, she couldn't keep up with everyone in the restaurant and train a new person, too. It took a very long time to get our food (some good, some not good) and drinks and there wasn't more than 20 people in the restaurant. I can only imagine how understaffed the kitchen was as well (we were there for about 2.5 hours). The breakfast restaurant seemed to suffer from the same lack of trained, attentive staff. The housekeeping staff were noisy and yelled down the hall to each other in the morning. Not professional at all.
Good Hotel the worst staff
The hotel is quite nice and the rooms are really good. Is located in a easy to get location and near a lot of POI.
The staff is the worst I have seen in my life. Housekeeping didn't leave towels in the room and not only one day but several days and more than 1 room that my family had for our stay, I told these to the people on the reception but I don't know if they didn't do anything or the housekeeping didn't understand. The firt day we had breakfast at the hotel but since it was so slow and bad the rest of the days we decided to go out. Even the bar was lame and closed like 9 pm. I think the rooms and the hotel is good but has the worst manager I have seen in mi life.
lack of service
ordered towels...never came spa/steam room "closed" on the days I was staying!!! no weights in the weight room on tap beer was sour out of steak!! tried to check in at 3:40...no rooms??? That was ridiculous..made to wait until exactly 4pm out of marshmallows! Can't even pay cash for smores..must charge to a credit card?? smores should be provided FREE staff was not concerned or urgent about anything!!
Got an executive room on the 5th floor Great view Very clean/clean Felt Welcome by the front desk I was provided free wifi
My only complaint was that there were some loud people in the hallway horse-playing but it was taken care of quickly.
Very relaxing and family oriented. Great experience. Definitely going back.
We were told that a movie was going to be played but not that night and nobody knew why. Everyone kept saying that they were working on it and nothing was ever set up so the movie never played.
Had a great time
The place is really kid friendly. I would recommend this place to anyone with kids. My kids enjoyed the s'mores and the movie. Staff is really great
I liked the fact that it was clean, close to where I was traveling and reasonable.
I booked the executive floor hoping that there would be no kids in the lounge while I was working. That wasn't the case.
I was in San Antonio due to my mother being hospitalized. I had been at her bedside all week and my family came for the weekend. I needed to relax and get some rest. Casey front desk reception was very kind and went out her way to make our stay wonderful. Walking thebeautiful grounds and being poolside was very relaxing. We always stay at Marriott hotelservices but definitely choose Hilton in our future stays.
Nothing comes to mind.
Needs a fridge in room
Over all rooms were nice.
No coffee in the lobby. House keeping knocked on the door to come clean while we were getting ready. We told them we weren't quite ready. They never came back. After we returned that evening, the beds were not made and the dirty towels were still on the floor.
Walk into the Hilton San Antonio Hill Country and the essential elements that make up a true Texas experience are evident. The Hilton San Antonio Hill Country offers a luxurious modern ranch lifestyle. Soaring beamed ceilings, warm rich woods, a massive flagstone fireplace, cozy sofas, plenty of barstools lining the thirty foot curved bar and wide bi-fold doors allowing in the fresh Hill Country air all provide guests with the right ambiance to kick off their boots and stay awhile. The warmth of The Spur Texas Kitchen & Bar, conveniently located in the heart of the hotel, is so appealing that guests find themselves drawn to it at all times of the day and night. The hotel provides a number of unique guest services including three pools, its signature restaurant Hill Country Cafe for traditional American and Texas cuisine. Located in the rolling hills dotted with centuries old live oaks and indigenous plants, the Hilton San Antonio Hill Country is just twenty minutes from San Antonio's International Airport, world-famous Riverwalk and historic Alamo. Just one-half mile from Sea World, the Hilton San Antonio Hill Country is an ideal location for endless hours of fun and relaxation. The Hilton San Antonio Hill Country tucked into the rough and rugged Hill Country, offers a gracious blend of Texas hospitality and superior amenities. All of our well-appointed guest rooms and suites offer a pleasant haven from the stress of the modern world. The handsome rooms are decorated in soothing tones reflective of the Hill Country's natural fauna. The generously sized baths are well-stocked with thick white bath towels and deluxe bath amenities. Suites feature whirlpool baths and rain forest showerheads.
Based on 1,511 reviews
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