Sudima Lake Rotorua

The bed was very comfortable and the staff were lovely.

When I arrived the ranch slider in my room did not open and was jammed. Staff attended to this matter and maintainance were able to rectify it temporarily. They said they would come back the next day with a permanent fix, but I was only staying over night. The hallway and room had a musty smell. The light switch in the bathroom was dangerously loose. The toilet bowl was stained. The refrigerator did not have any shelves which made it hard to use, and the draws under the TV were broken. The location of the room meant I was woken early as a tour bus parked right outside my room to load. I was really disappointed. Each year we book 14 rooms at the Novotel for this conference and this was a good opportunity to trial another venue. Sadly I cannot recommend it to my branch after my experience.

The location was great for us.

Room was small for 3 people and luggage. Our room faced a main road and was quite noisy.

Very friendly staff Room was clean

Need a reading light over the bed Pool was very crowded with pool toys...however i realise it is school hols