Room ; Breakfast
Crisp and clean
Recently updated hotel close to Termini. Friendly and helpful staff make this hotel a great option for someone into simplicity. Steam/sauna, convenient to sights, inexpensive breakfast .... What more could you ask for!! I will return to this hotel next visit
Notbreally a experience to remember
Only the location
First of all we were booked on this hotel that we choose for the convinient location near the Termini station in Rome. On arrival we saw a big group also arriving by bus, and we thougt that the check in will be long. that wasn't the case since agter a few minutes they just told us that there was a problem with the room and that they will relocate is at another best western hotel, the president. Well since the all purpose of this choice was the convinient location near the Termini, we weren't haapy with this change because it meant that we would spend much more time and money in transport to get to termini. when we told them that they said that they will pay the taxi for the hotel, and then the taxi for termini on the next day, and also another one for termini on that same night if we want to, since we were visiting family near the station. Well we refuse the taxi for that night, but accepted the taxi for the next day to termini. We confirmed this when we arrived at the new hotel and they also told us the same, tjat they will pay the taxi to termini The next day when we requested the taxi, the answer was different, that they couldn't pay the taxi to termini, only to the best western universo and then we would have to walk to the station. If they told us that on the beggining we would made different arrangments, since we would need more time to do that, and consequently we could only catch the train to fiumicimo much later than we were thinking and got us trough running since the station and terminals, almost loosing our flight. So, for this, not very happy with best western, even if they offered us a fruit basket.
The location was great and safe! Easy to find from Termini Station. Clean rooms and overall well kept hotel. I would give the hotel a 3-3.5 (out of 5) star rating as it's definitely much better than a motel but pretty much a no frills experience. Since I was a solo traveller I was not looking for luxury but rather for close proximity to Termini as this was my first time in Rome. I was able to walk everywhere which I really liked. I would recommend this hotel.
The lady who checked me in was very pleasant and welcoming however the next two experiences I had (both men) were ok. Both men did not smile and were not very friendly.
We liked everything! I am a returning guest. I stayed at the BW Universo 4 years ago and had a great time. Hotel is well maintained, clean, great beds and above all friendly and accommodating staff. Especial thanks to Roberta, Isabella, Johnny and Edward for making our stay memorable.
The Best Western Plus® Hotel Universo is a 4 Star hotel in the center of Rome with a nearly centenary tradition. The Best Western Plus® Hotel Universo is located only 200 meters from the Opera Theatre, Termini Railway Station and a few steps from The Patriarchal Basilica of St. Mary Major, Vittoriano, Via Veneto. Several interesting museums and points of interest are within walking distance, such as the Borghese Gallery, The Museum of Palazzo Massimo, the Colosseum and Imperial Forums, the Capitol and the Palazzo delle Esposizioni. The building has 198 rooms recently renovated, soundproofed, with air-conditioning system, fire prevention system, satellite tv, mini-bar and free Wi-Fi connection. Moreover, the Best Western Plus® Hotel Universo has 13 Junior Suites, in addition to rooms for the disabled and services for handicapped persons. The hotel offers you a fitness center, with sauna and Turkish bath, and a space entirely dedicated to relax. The restaurant has many personalized menus, also for vegetarians and celiacs. The perfect location to organize successful congresses, conventions, conferences and meetings, with 9 very modern meeting rooms of different size, elegant and efficiently equipped, with a total capacity of 600 people. Wi-Fi Internet connection is available and totally free of charge in all the areas of the hotel. The reception, available every day 24 hours, is always available able to provide information about guided tours, city maps and touristic routes of the Capital.
Based on 3,293 reviews
Bar and Beverages
Policies vary by room type and provider.