Real Palace Hotel

Location : close to the subway station, to restaurants and to the beach.

- staff/service: unprofessional, didn’t speak English, didn’t indicate how to access room given on 14th floor with having to walk up two extra flights of stairs with no lift, didn’t offer any help to carry bags to the room and up the stairs, didn’t make up the room unless asked, didn’t give any information about facilities/local suggestions, didn’t warn guests about carnaval starting in January and that the surrounding streets would be closed nor that it was unsafe to walk as there were riots on 12th January with tear gas bombs. - Old furnishings/equipment : nothing has been replaced/renovated since the hotel was built (I’m guessing in the 70’s). Dirty carpets and sofas in the lounge, leaky taps in the bathroom with nowhere to leave belongings without getting wet, noisy and poor air conditioning, broken/worn machines in the tiny gym room, ... We have traveled a lot and this was the first time we had such a bad surprise with quite a difference between reality and the online description and previous reviews. When we thought nothing more could happen, there was always another disappointment.

The hotel is nicely situated and it has good breakfast.on the other hand the building is old and it needs renovation.The rooms are not sound proof and the mattresses and pillows are as hard as rocks. Aircondition is old and noisy .Wifi is slow and generally not good value for money

Good breakfast menu/buffet.

Very old facilities.

Not much

Claims to be a 4 star but no where close