Very attentive personnel.
The proximity to the city center and ocean, without any hustle and bustle. The staff was amazing and did whatever they could to accommodate. The views of the sea and the mountains were beautiful.
Breakfast and dinner buffets are expensive but in line with prices across Iceland. There were renovations creating some confusion on how to get to our room and some exit doors were closed.
Good locale but few options with food
The proximity to the city and although they didn't have a pool they give free passes to the nearby pool which has sauna steam room and hot tubs.
The breakfast buffet had the same food every day and there wasn't many options for those who didn't eat pork.
Disappointing - wait until after the renovations
Helpful staff, nice view from our room
The hotel is extremely outdated and our room was dilapidated and tiny. No space to even turn around, horrible bed (with a dent down the middle, so my friend and I kept rolling into each other), cracks in the walls and ceiling, water/rust blocking the light from the ceiling fixture, peeling paint, cheap/ineffective shower curtain, windows that rattled, etc. We didn't complain or ask to change rooms because I can't imagine other rooms are any better. This hotel is a bit creepy and at least 10 years past necessary renovations. It was supposed to be a splurge and a treat for ourselves after 10 days of guesthouses, but was by far our worst accommodation in Iceland. Really disappointing for a Radisson Blu and for the amount we spent.
Major Updates Needed
The included breakfast & friendly staff.
The drafty windows that scream all night because of how much wind they let through. The rooms & hotel need major updating, compared to the other comparable hotels the Blue Saga is seriously dragging behind with decor from the 60's
The outdated hotel with drafty windows
The hotel had complimentary breakfast, with many options and great food. The staff was super friendly and helpful.
The room we had was extremely outdated, it looked like my classroom in public school in the early 90's, with tile and colors from the 60's.
This is a avery poorly maintained hotel. The staff is not very informative about the Iceland and very unhelpful to customers. The rooms are not cleaned properly and customer complaints not attended promptly. In my five days stay, my room telephone never worked, shower head never fixed, it took two days tho fix the locker. I had to visit the front desk several times to complain but not much was done. Overall it was a very unpleasant experience. We were a group of 15 people that could not call room to room - had to use what is app to communicate and coordinate activities.So sad
Best option if you're not just visiting downtown
The service is great, along with it being easily accessible to the area without being right in downtown/touristy area. View is pretty nice of the city from afar too. We enjoyed the hotel for 4 days while doing day trips around the ring road then walking to the nightlife or hotel bar in the evenings. The staff is pretty accommodating to any needs - the bartending staff had a real knowledge of the area and great tips. I would maybe stay here again, but bring my own pillows next time.
It is a bit outdated in terms of decor - but the real issue is the pillows. There was nothing to them and it left us with terrible neck strain. Wifi didn't work in our 6th floor room, but they tried to accommodate by placing a hotspot nearby - yet removed it before the end of our stay.
Dated hotel which has seen better days
Staff was great. Good location but a 15 min walk to the city center with its shops and eateries.
Rooms were "used" at best. A lot of wear and tear and small holes and dents in walls and doorways. Some non functioning amenities and even issues with one of the elevator banks.
Good value but worn
- Great price - 10 minute walk to downtown - Good breakfast - Good wifi
- Very worn linens and furniture - Bed was not the most comfortable
The room was super clean, had many amenities and was well appointed (bathrobe, slippers, plenty of towels, a safe, cable Tv and radio, Wifi, some complimentary toiletries, coffee &coffee maker, cork screw, many lamps, great system of curtains, bath tub and shower, etc.). The hotel itself also had many amenities: there are three dining options there ( award winning restaurant, moderate restaurant, and bar fare), a spa and hairdresser in the basement, a bar/lounge with happy hour, a polite and helpful staff, a tourist shop, etc.
A comfortable stay at a convinient location
The rooms we stayed in were clean and well-kept, the staff was very courteous and the location is ideal. If you're not afraid of a little walking (or if you're from NYC and think nothing of it) then you'll be pleased by how quickly you can get to the city center without using the buses or the very expensive cabs. The view was lovely and the restaurant on the ground floor was a very enjoyable meal and reasonably priced compared to the normal Icelandic fare. We stayed at the hotel for slightly more than a week and used it as a staging point for a variety of tours. I mention this because it seems like a fairly common practice here, and tour drivers will actually come into the lobby and collect you. In our case one of the tours was cancelled and the hotel staff handled all the logistics for rescheduling it. Our reservation came with access to their daily breakfast buffet, which is quite large and served as a great meal to get us started before our tours.
Like many homes and hotels in iceland, this building gets its hot water directly from a hot water system below ground. There are some places you might stay that get their hot water from a local geothermal plant. This is not one of them. This means that the Saga's hot water has a slight sulfur smell to it. It's perfectly safe and even drinkable, but the taste and the smell is not pleasant. Knowing this ahead of time would not have made me cancel my reservation, but I think this kind of thing is good to know before you arrive. Laundry is expensive. I sent down about two weeks' worth of Tshirts, socks, and underwear for a single person and it ran about 70 USD. We would still rather have used the local laundry than packing twice as many clothes, but that price stings a bit, especially for simple cotton garments.
The Radisson Blu Saga Hotel, Reykjavik welcomes guests to the beauty of Iceland. An architectural landmark, the hotel sits in a peaceful neighborhood just 10 minutes from the lively city center. Explore the city’s museums, galleries and nightlife as well as the surrounding natural wonders. Comfortable amenities and beautiful views of the city, ocean, glaciers and mountains grace the 235 rooms and suites of this Reykjavik hotel.
Radisson Hotel Group
Based on 1,306 reviews
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