Mediocre

Jun 2017

4.0

Disappointing - wait until after the renovations

Helpful staff, nice view from our room

The hotel is extremely outdated and our room was dilapidated and tiny. No space to even turn around, horrible bed (with a dent down the middle, so my friend and I kept rolling into each other), cracks in the walls and ceiling, water/rust blocking the light from the ceiling fixture, peeling paint, cheap/ineffective shower curtain, windows that rattled, etc. We didn't complain or ask to change rooms because I can't imagine other rooms are any better. This hotel is a bit creepy and at least 10 years past necessary renovations. It was supposed to be a splurge and a treat for ourselves after 10 days of guesthouses, but was by far our worst accommodation in Iceland. Really disappointing for a Radisson Blu and for the amount we spent.

Okay

May 2017

6.0

Major Updates Needed

The included breakfast & friendly staff.

The drafty windows that scream all night because of how much wind they let through. The rooms & hotel need major updating, compared to the other comparable hotels the Blue Saga is seriously dragging behind with decor from the 60's

Good

May 2017

6.2

The staff

The outdated hotel with drafty windows

Good

May 2017

6.2

Great Potential

The hotel had complimentary breakfast, with many options and great food. The staff was super friendly and helpful.

The room we had was extremely outdated, it looked like my classroom in public school in the early 90's, with tile and colors from the 60's.

Mediocre

Sep 2016

2.5

This is a avery poorly maintained hotel. The staff is not very informative about the Iceland and very unhelpful to customers. The rooms are not cleaned properly and customer complaints not attended promptly. In my five days stay, my room telephone never worked, shower head never fixed, it took two days tho fix the locker. I had to visit the front desk several times to complain but not much was done. Overall it was a very unpleasant experience. We were a group of 15 people that could not call room to room - had to use what is app to communicate and coordinate activities.So sad

Good

Oct 2015

6.5

Best option if you're not just visiting downtown

The service is great, along with it being easily accessible to the area without being right in downtown/touristy area. View is pretty nice of the city from afar too. We enjoyed the hotel for 4 days while doing day trips around the ring road then walking to the nightlife or hotel bar in the evenings. The staff is pretty accommodating to any needs - the bartending staff had a real knowledge of the area and great tips. I would maybe stay here again, but bring my own pillows next time.

It is a bit outdated in terms of decor - but the real issue is the pillows. There was nothing to them and it left us with terrible neck strain. Wifi didn't work in our 6th floor room, but they tried to accommodate by placing a hotspot nearby - yet removed it before the end of our stay.

Okay

Sep 2015

5.7

Dated hotel which has seen better days

Staff was great. Good location but a 15 min walk to the city center with its shops and eateries.

Rooms were "used" at best. A lot of wear and tear and small holes and dents in walls and doorways. Some non functioning amenities and even issues with one of the elevator banks.