Sofitel Rabat Jardin des Roses

My previous experiences of previous stays.

I use to stay in Sofitel Rabat Jardin Des Roses since ages. My stay experance were outstanding all times, until yesterday. Check in was a mess. Room was not ready. Vacuum cleaner was on inside the room. Drinking water, towels were not there and the balcony were not clean. thankfully, the bellboy was with me and has contacted the housekeeping team to solve this issue The worst comes after I spent sometime outside my room. The room key did not open the room. I went downstairs to report the issue to front desk team. The guy was like “OMG - this is not your key, this is the House Keeping Master key. This key can open all rooms” obviously, housekeeping team disabled the key when they realised they lost it. The WIFi password did not work. I reported this to front desk team and they answered me like you do not how to spill your name we will send you someone to help!! A technician showed up. He found out my last name is entered wrongly in their system. He fixed this by entering his email ID to allow me to access the standard service!! I personally, do not leave negative feedback about any hotel but the my experience with the Sofitel went beyond my all expectations.