Hôtel Palace Royal
775 Honoré-Mercier Avenue, Québec City, QC G1R 6A5, Canada
+1 418 694 2000From
$199
Cheapest
rate per night
7.7
Good
based on 2,065 reviews
About Hôtel Palace Royal
- Hotel RoomYou’ll have a private room with all the hotel’s amenities
- Clean and TidyThis stay has listed several different cleanliness practices.
- FreebiesThis stay includes Wi-Fi for free
Situated in the heart of the historic district of Quebec City, the Hotel Palace Royal is a 4-star hotel that is well-suited to business and leisure travelers alike. The hotel is just minutes from Parliament Hill and the Quebec City Convention Centre, making its central location ideal for sightseeing or staying close to downtown on a business trip. The hotel is close to horse-drawn carriage tours of the city, the Theatre du Capitole, Quebec City museums, and more. Public transit is nearby, as well, making it easy to see the rest of the city.
This luxury hotel provides a number of amenities for guests, including an indoor garden and swimming pool area, indoor parking, nine different reception halls and event spaces, and a renowned steak house on site. The Hotel Palace Royal provides complimentary WiFi to all guests, as well as a hot tub, sauna, concierge and butler services, room service, a bar, a fitness center, and spa and massage therapy services. Guests can rent cribs and playpens for babies and toddlers, and the entire hotel is a smoke-free property.
There are 234 guest rooms and suites to choose from, which offer upgraded amenities, modern luxurious decor, and memory foam mattresses. All guest rooms offer hardwood flooring and various views of Quebec City. There are upgraded suites and family rooms available at this hotel, which offer additional living and sleeping space along with extra amenities. The hotel also provides a number of planning and event services with its various meeting and event space rentals.
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Queen rooms($229 - $581)
Queen room
Standard rooms($274 - $327)
Standard Room
Double rooms($254 - $556)
Double room
King rooms($299 - $544)
King room
Classic rooms($199 - $487)
Classic room
Luxury rooms($690 - $1,587)
Amenities at Hôtel Palace Royal
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
Health and safety
- Contactless check-in/check-out
- Face masks for guests available
- Physical distancing in dining areas
- Physical distancing rules
- Property is cleaned by professional cleaning companies
- Hand sanitiser in guest accommodation and key areas
- Screens or physical barriers placed between staff and guests in appropriate areas
- Use of cleaning chemicals that are effective against coronavirus
- Guest accommodation is disinfected between stays
- All plates, cutlery, glasses and other tableware have been sanitised
- Delivered food is securely covered
- Guests can opt out of accommodation cleaning
- Staff follow all safety protocols as directed by local authorities
- Disinfection of high-touch surfaces
- First-aid kit
- Safe
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- Private check-in/check-out
- 24-hour front desk
- Conference rooms
- Wedding services
- Safety deposit box
General
- Family rooms
- Garden view
- Hardwood or parquet floors
- Pool view
- Storage available
- Seating area
- Soundproof rooms
- Soundproofing
- Telephone
- City view
Basics
- Wi-Fi available in all areas
- Internet
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Dustbins
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Bathtub
- Bidet
- Spa bath
- Toilet
- Toilet paper
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Snack bar
- Vending machine (drinks)
- Dining table
Accessibility and suitability
- Multi-lingual staff
- Hypoallergenic
- No smoking
- Disabled access
- Lift
- Toilet with grab rails
Kitchen
- Kitchenette
- Microwave
- Refrigerator
- Coffee machine
- Dining area
Pool and spa
- Hot tub
- Indoor pool
- Massage
- Sauna
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Workspace
- Computer use available
- Fax/photocopying
- Laptop safe
- Desk
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
Bedroom
- Sofa bed
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Kids meals
Parking and transportation
- Parking
Outdoor
- Balcony
Things to do
- Gift shop
Fitness
- Fitness centre
Reviews of Hôtel Palace Royal
7.7
Based on 2,065 verified guest reviews
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Location was great, facilities were wonderful, however, we waiting in a very cramped space for over an hour to check in. There were only 3 clerks checking people in and apparently 1 was training. Check in was extremely slow, no apology was give , and when asked the manager shrugged his shoulders. There were no accommodations made for those unable to stand , nor even water offered to guest. When we finally reached the check in desk, we got the trainee who could not find our reservation. When we tried to locate it on our phone we were denied wifi because we had not checked in! Finally another clerk found it on the trainee’s computer, so obviously he needed further training. It took over 20 mins to finally get our room keys ! We reserved for dinner in the restaurant for 7. The meal was very good, however, once again, the service was awful. We were shown a table near the door when clearly there were nicer ones near the window. We were told Kevin was our server and no one came for 20 mins. Finally another waiter took our drink order. He also came back for our dinner order much later. Kevin did come to our table, but only after he spilled a topping on my husband’s pants and shoes. No apology was offered. Kevin was busy serving one table of 8, while we sat over an hour waiting for dinner. The hotel was great, but they need to work on their customer service.
Pros:The hotel is in an excellent location. Easy to walk to everything. The staff was friendly and had many suggestions on places to eat and visit. The room was well appointed and quite large.
Cons:We got to the hotel at 4:30 ( check-in is at 4:00 ) ..there was a long line that didn't move very fast. There was one group that did hold up one agent for a considerable time but it still was a lengthy wait to check in.
Pros:The pool, spa, view of the view, view looking down from our balcony to the pool, hot tub
Cons:Beautiful comfortable decor, very enjoyable comfortable stay in the heart of an equally Beautiful City
Pros:It's close to everything in Quebec, I recommended it.
Pros:Great location... was quiet, we were on the 10th floor with a balcony over looking the pool area. Staff was nice and friendly. Room was a family suite and my brother came with us. Was close to old Quebec and we were able to get around with not a ton of walking
Cons:garage was very tight to get around...
Pros:The rooms were nice. The pool area was also nice. Location was perfect.
Cons:The floors in the room could use some repair. Otherwise it was nice.
Pros:We enjoyed five nights in a family suite at Hotel Palace Royal. We had our adult nephew with us, and this struck the right balance of family togetherness and privacy -- even having two TVs was a plus. The hotel's location was convenient to everything, yet our room was quiet and the beds were very comfortable. The room layouts are well thought-out, including the spacious two-part bathroom. The decor and furnishings are elegant. Everything met and exceeded our expectations. In a city of great restaurants, we actually had one of our best meals of the trip at Le Beffroi, the steakhouse in the hotel! The rain kept us in that night, but we did not regret it. It was a special occasion meal, and we rate the selections, service, atmosphere, and quality all very high -- in fact, along with being a very good experience, it was a very good value! Room service for breakfast (a time-saver) was also good quality, and surprisingly no more expensive than a comparable breakfast in a restaurant in town.
Cons:The pool is ideal for small children or adults who just want to get in and out, but it isn't suited for swimming laps. Rooms with balconies overlooking the pool might have some chlorine smell and noise.
Pros:Staff was very friendly, bilingual and helpful. We had a larger than typical room as it was handicapped accessible. The kids enjoyed the pull out sofa bed in the separate sitting area (separated by glass doors from the bedroom area) and the jetted tub. The location is very convenient to the Old City and The Citadel. Both areas are just a short 10-15 minute walk. There is also a bus station behind the hotel if you are in need of public transportation. There was a mini-fridge available for use which was spacious enough to hold the iPads and other gaming devices the kids use. There are plenty of mirrors in the bathroom as well as a magnifying mirror.
Cons:The parking garage has very narrow travel lanes with many tight turns. We had a minivan and ended up scraping into a wall due to the tight turn to enter the garage. The parking spots themselves are also very tight with a minivan. If you have anything larger than a small sedan, you may find the underground parking area a challenge to navigate. The maximum height is just slightly over 6 feet so that could also prove challenging to larger vehicles. The lighting in the bathroom is a bit dim. We appreciated that there was a safe available in the room but found it's placement high in the closet inconvenient for an average height woman (I had to stand on a chair). I can't imagine how a wheelchair bound person would ever be able to reach that high without assistance. Our room was on the same level as the pool and had a window facing the walkway. Unfortunately, we needed to keep the curtains closed for privacy as it was a busy area so this made our room dark for most of our stay.
Location
775 Honoré-Mercier Avenue, Québec City, QC G1R 6A5
What's nearby
- Artillery Park325 m
- Parliament Building393 m
- Observatoire de la Capitale0.5 km
- Price Tower0.6 km
- Citadelle of Quebec0.8 km
- Dufferin Terrace0.9 km
- Old Quebec Funicular0.9 km
- Quartier Petit Champlain0.9 km
- Martello Tower1 km
- Place Royale1 km
- Museum of Civilization1.1 km
- Quebec - Levis Ferry Terminal1.1 km
Policies
Check-in/Check-out | Check in anytime after 17:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hôtel Palace Royal
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See more nearby staysMost recommended
See most recommended stays in Québec CityGood to know
Value for money | 7.3 |
|---|---|
Distance to city centre | 0.1 km |
Nearest airport | Québec City |
Distance to airport | 13.4 km |