Location was great, facilities were wonderful, however, we waiting in a very cramped space for over an hour to check in. There were only 3 clerks checking people in and apparently 1 was training. Chec...
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4 stars
Hôtel Palace Royal
775 Honoré-Mercier Ave, Québec City, QC G1R 6A5, Canada
Québec City, Canada
See location+1 418 694 2000Photos of Hôtel Palace Royal
Overview
Situated in the heart of the historic district of Quebec City, the Hotel Palace Royal is a 4-star hotel that is well-suited to business and leisure travelers alike. The hotel is just minutes from Parliament Hill and the Quebec City Convention Centre, making its central location ideal for sightseeing or staying close to downtown on a business trip. The hotel is close to horse-drawn carriage tours of the city, the Theatre du Capitole, Quebec City museums, and more. Public transit is nearby, as well, making it easy to see the rest of the city.
This luxury hotel provides a number of amenities for guests, including an indoor garden and swimming pool area, indoor parking, nine different reception halls and event spaces, and a renowned steak house on site. The Hotel Palace Royal provides complimentary WiFi to all guests, as well as a hot tub, sauna, concierge and butler services, room service, a bar, a fitness center, and spa and massage therapy services. Guests can rent cribs and playpens for babies and toddlers, and the entire hotel is a smoke-free property.
There are 234 guest rooms and suites to choose from, which offer upgraded amenities, modern luxurious decor, and memory foam mattresses. All guest rooms offer hardwood flooring and various views of Quebec City. There are upgraded suites and family rooms available at this hotel, which offer additional living and sleeping space along with extra amenities. The hotel also provides a number of planning and event services with its various meeting and event space rentals.
Latest deals for Hôtel Palace Royal
King room
Double room
Luxury Room
Standard Room
Queen room
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.
Amenities at Hôtel Palace Royal
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- Private check-in/check-out
- 24-hour front desk
General
- Family rooms
- Seating area
- Garden view
- Hardwood or parquet floors
- Soundproof rooms
- Soundproofing
- Telephone
- City view
- Pool view
- Storage available
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Dustbins
Bathroom
- Shower
- Bathtub
- Bidet
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Packed lunches
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Vending machine (drinks)
- Dining table
Kitchen
- Microwave
- Refrigerator
- Coffee machine
- Dining area
- Kitchenette
Accessibility and suitability
- Disabled access
- Lift
- Hypoallergenic
- No smoking
- Toilet with grab rails
Pool and spa
- Massage
- Hot tub
- Indoor pool
- Sauna
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
Bedroom
- Sofa bed
- Wardrobe or closet
Parking and transportation
- Parking
Outdoor
- Balcony
Things to do
- Gift shop
Health and safety
- Safe
Fitness
- Fitness centre
Reviews of Hôtel Palace Royal
8.0
Very good
2983 verified ratings
Wonderful
1286
Very good
648
Good
479
Okay
198
Fair
178
Mediocre
80
Poor
114
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location and comfortable beds, but many expressed dissatisfaction with the cleanliness and service quality. Issues such as dirty rooms, poor maintenance, and inadequate service were frequently mentioned, leading to an overall feeling that the hotel did not meet expectations for the price.AI-generated from customer reviews
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Score by provider
8 out of 10
20 reviews
8.1 out of 10
11 reviews
All reviews
Pros (+) The hotel is in an excellent location. Easy to walk to everything. The staff was friendly and had many suggestions on places to eat and visit. The room was well appointed and quite large.
Cons (-) We got to the hotel at 4:30 ( check-in is at 4:00 ) ..there was a long line that didn't move very fast. There was one group that did hold up one agent for a considerable time but it still was a length...
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Pros (+) The pool, spa, view of the view, view looking down from our balcony to the pool, hot tub
Cons (-) Beautiful comfortable decor, very enjoyable comfortable stay in the heart of an equally Beautiful City
Pros (+) It's close to everything in Quebec, I recommended it.
Pros (+) Great location... was quiet, we were on the 10th floor with a balcony over looking the pool area. Staff was nice and friendly. Room was a family suite and my brother came with us. Was close to old Que...
Cons (-) garage was very tight to get around...
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Pros (+) The rooms were nice. The pool area was also nice. Location was perfect.
Cons (-) The floors in the room could use some repair. Otherwise it was nice.
Pros (+) We enjoyed five nights in a family suite at Hotel Palace Royal. We had our adult nephew with us, and this struck the right balance of family togetherness and privacy -- even having two TVs was a plus....
Cons (-) The pool is ideal for small children or adults who just want to get in and out, but it isn't suited for swimming laps. Rooms with balconies overlooking the pool might have some chlorine smell and nois...
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Pros (+) Staff was very friendly, bilingual and helpful. We had a larger than typical room as it was handicapped accessible. The kids enjoyed the pull out sofa bed in the separate sitting area (separated by gl...
Cons (-) The parking garage has very narrow travel lanes with many tight turns. We had a minivan and ended up scraping into a wall due to the tight turn to enter the garage. The parking spots themselves are al...
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Location
775 Honoré-Mercier Ave, Québec City, QC G1R 6A5
What's nearby
- Parliament Building393 m
- Price Building0.6 km
- Ursulines de Quebec Museum0.6 km
- La Maison Simons0.7 km
- Quebec City Armoury0.7 km
- Quebec City Town Hall0.7 km
- Quebec City Centre0.7 km
- Notre-Dame de Québec Cathedral0.7 km
- Citadelle of Quebec0.8 km
- Church Notre-Dame-des-Victoires1 km
- Cartier-Brebeuf National Historic Site2.3 km
- Laval University5.7 km
Policies
Check-in/Check-out | Check in anytime after 17:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
License number: 160705, 2025-11-30
When to book a room at Hôtel Palace Royal
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See more nearby staysMost recommended
See most recommended stays in Québec CityGood to know
Value for money | Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|---|
7.5 | 0.1 km | Québec City | 13.4 km |
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