4 stars
Hotel Puerto Palace
c/ Dr, Cobiella Zaera s.n., 38400 Puerto de la Cruz, Tenerife, Spain
Puerto de la Cruz, Spain
See location+34 922 372 460Photos of Hotel Puerto Palace
Overview
Family-friendly hotel with 2 outdoor pools and 2 spa tubs This smoke-free hotel features 2 outdoor pools, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Hotel Puerto Palace offers 314 air-conditioned accommodations with minibars and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. This Puerto de la Cruz hotel provides complimentary wireless Internet access. Bathrooms include shower/tub combinations with rainfall showerheads, bidets, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested. 2 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Latest deals for Hotel Puerto Palace
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Hotel Puerto Palace
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Dustbins
- Conditioner
Things to do
- Gift shop
- Beach access
- Fishing
- Board games/puzzles
- Game room
- Cycling
- Scuba diving
- Diving
- Evening entertainment
- Mini-golf
- Table tennis
- Basketball court
- Hiking
Services and conveniences
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Tour desk
- Express check-out
- Private check-in/check-out
- 24-hour front desk
- Conference rooms
- Safety deposit box
Bathroom
- Hairdryer
- Open-air bath
- Public bath
- Private bathroom
- Shower cap
- Bathtub
- Bidet
- Toilet
- Toilet paper
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Kid-friendly buffet
- Kids' outdoor play equipment
- Complimentary breakfast
- Playground
- Swimming pool toys
Pool and spa
- Heated pool
- Spa
- Hot tub
- Outdoor pool
- Pool with a view
- Massage
- Pool bar
- Sauna
General
- Family rooms
- Pool view
- Storage available
- Sea view
- Solarium
- Soundproof rooms
- Telephone
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Snack bar
- Refrigerator
- Vending machine (drinks)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
- TV
Accessibility and suitability
- Designated smoking area
- Non-smoking rooms available
- Disabled access
- Lift
Outdoor
- Outdoor furniture
- Garden
- Terrace/Patio
- Balcony
Laundry
- Laundry facilities
- Laundry service
- Drying rack for clothing
Fitness
- Aerobics
- Fitness centre
- Tennis
Bedroom
- Cleaning products
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Parking
Reviews of Hotel Puerto Palace
8.6
Very good
3581 verified ratings
Wonderful
1689
Very good
909
Good
555
Okay
187
Fair
122
Mediocre
62
Poor
57
Summary of reviews
Guests say
Guests had mixed experiences with the hotel, with some negative feedback particularly focused on the service quality. Many reviews expressed dissatisfaction with the responsiveness and empathy of the staff when issues arose. However, the cleanliness of the hotel received positive notes, with several guests appreciating the well-maintained environment. The value for the price was seen as average, with some pointing out good deals, while others felt the amenities, particularly related to food and comfort, did not meet their expectations.AI-generated from customer reviews
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Score by provider
8.6 out of 10
600 reviews
8.8 out of 10
28 reviews
7 out of 10
1 review
Location
c/ Dr, Cobiella Zaera s.n., 38400 Puerto de la Cruz, Tenerife
What's nearby
- Parque Taoro0.4 km
- Risco Belle Aquatic Gardens0.6 km
- Centro de las Orquideas0.7 km
- Centro de Buceo El Cardumen0.7 km
- Casa Iriarte0.8 km
- Sitio Litre0.9 km
- Plaza del Charco0.9 km
- Playa del Castillo San Felipe1 km
- Museo Arqueológico del Puerto de la Cruz1 km
- Iglesia de Nuestra Señora de la Peña de Francia1 km
- Castillo San Felipe1 km
- Museo de Arte Contemporáneo Eduardo Westerdahl1.1 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hotel Puerto Palace
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Hotel Puerto Palace
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Puerto de la CruzGood to know
Value for money | 8.6 |
|---|---|
Distance to city centre | 0.7 km |
Nearest airport | Santa Cruz de Tenerife Tenerife-Norte |
Distance to airport | 22.0 km |