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Hotel Puerto Palace
4 stars

Hotel Puerto Palace

c/ Dr, Cobiella Zaera s.n., 38400 Puerto de la Cruz, Tenerife, Spain
Puerto de la Cruz, Spain
See location+34 922 372 460
From
$101
Cheapest

rate per night

8.6
Very good
based on 3581 reviews
3,581 reviews
Room type
Provider
Nightly total
Standard Room
Double room
Queen room

Photos of Hotel Puerto Palace

Overview

Rating
Family-friendly hotel with 2 outdoor pools and 2 spa tubs This smoke-free hotel features 2 outdoor pools, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Hotel Puerto Palace offers 314 air-conditioned accommodations with minibars and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. This Puerto de la Cruz hotel provides complimentary wireless Internet access. Bathrooms include shower/tub combinations with rainfall showerheads, bidets, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested. 2 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Rating
8.6
Very good
Based on 3,581 verified guest reviews

Latest deals for Hotel Puerto Palace

Fri 28/3
Sat 29/3
King room
1 king bed
bed type unknown
1 king bed
Standard Room
bed type unknown
bed type unknown
bed type unknown
Queen room
2 twin beds
Double room
bed type unknown
bed type unknown
bed type unknown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.

Amenities at Hotel Puerto Palace

  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Free Wi-Fi
  • Business centre
  • Wi-Fi available in all areas
  • Flat-screen TV
  • TV
  • Cable or satellite TV

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Dustbins
  • Conditioner

Things to do

  • Gift shop
  • Beach access
  • Fishing
  • Board games/puzzles
  • Game room
  • Cycling
  • Scuba diving
  • Diving
  • Evening entertainment
  • Mini-golf
  • Table tennis
  • Basketball court
  • Hiking

Services and conveniences

  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Tour desk
  • Express check-out
  • Private check-in/check-out
  • 24-hour front desk
  • Conference rooms
  • Safety deposit box

Bathroom

  • Hairdryer
  • Open-air bath
  • Public bath
  • Private bathroom
  • Shower cap
  • Bathtub
  • Bidet
  • Toilet
  • Toilet paper

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Kids' outdoor play equipment
  • Complimentary breakfast
  • Playground
  • Swimming pool toys

Pool and spa

  • Heated pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Pool with a view
  • Massage
  • Pool bar
  • Sauna

General

  • Family rooms
  • Pool view
  • Storage available
  • Sea view
  • Solarium
  • Soundproof rooms
  • Telephone

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Snack bar
  • Refrigerator
  • Vending machine (drinks)

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Shared lounge/TV area
  • TV

Accessibility and suitability

  • Designated smoking area
  • Non-smoking rooms available
  • Disabled access
  • Lift

Outdoor

  • Outdoor furniture
  • Garden
  • Terrace/Patio
  • Balcony

Laundry

  • Laundry facilities
  • Laundry service
  • Drying rack for clothing

Fitness

  • Aerobics
  • Fitness centre
  • Tennis

Bedroom

  • Cleaning products
  • Wardrobe or closet

Workspace

  • Fax/photocopying
  • Desk

Health and safety

  • Daily housekeeping
  • Safe

Parking and transportation

  • Parking

Reviews of Hotel Puerto Palace

8.6
Very good
3581 verified ratings
Wonderful
1689
Very good
909
Good
555
Okay
187
Fair
122
Mediocre
62
Poor
57

Summary of reviews

Guests say
Guests had mixed experiences with the hotel, with some negative feedback particularly focused on the service quality. Many reviews expressed dissatisfaction with the responsiveness and empathy of the staff when issues arose. However, the cleanliness of the hotel received positive notes, with several guests appreciating the well-maintained environment. The value for the price was seen as average, with some pointing out good deals, while others felt the amenities, particularly related to food and comfort, did not meet their expectations.
AI-generated from customer reviews
Cleanliness8.5 out of 10
Value for Price5 out of 10
Service3.5 out of 10
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Location

c/ Dr, Cobiella Zaera s.n., 38400 Puerto de la Cruz, Tenerife

What's nearby

  • Parque Taoro0.4 km
  • Risco Belle Aquatic Gardens0.6 km
  • Centro de las Orquideas0.7 km
  • Centro de Buceo El Cardumen0.7 km
  • Casa Iriarte0.8 km
  • Sitio Litre0.9 km
  • Plaza del Charco0.9 km
  • Playa del Castillo San Felipe1 km
  • Museo Arqueológico del Puerto de la Cruz1 km
  • Iglesia de Nuestra Señora de la Peña de Francia1 km
  • Castillo San Felipe1 km
  • Museo de Arte Contemporáneo Eduardo Westerdahl1.1 km

Policies

Check-in/Check-out

Check in anytime after 16:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Hotel Puerto Palace

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Hotel Puerto Palace

  • Where is Hotel Puerto Palace located?

    Hotel Puerto Palace is located at c/ Dr, Cobiella Zaera s.n., 0.7 km from the centre of Puerto de la Cruz. Parque Taoro is the closest landmark to Hotel Puerto Palace.

  • When is check-in time and check-out time at Hotel Puerto Palace?

    Check-in time is 16:00 and check-out time is 12:00 at Hotel Puerto Palace.

  • Does Hotel Puerto Palace offer free Wi-Fi?

    Yes, Hotel Puerto Palace offers free Wi-Fi.

  • How far is Hotel Puerto Palace from the airport?

    Hotel Puerto Palace is 21.9 km from Santa Cruz de Tenerife Tenerife-Norte.

  • Does Hotel Puerto Palace have a pool?

    Yes, Hotel Puerto Palace has a pool on-site.

  • How does KAYAK find such great Hotel Puerto Palace hotel deals?

    KAYAK scours the web for all room deals available at Hotel Puerto Palace in Puerto de la Cruz and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel Puerto Palace and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel Puerto Palace.

See more FAQs

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1-star hotel
42% cheaperHotel Don Cándido8.2 Excellent (1,663 reviews)0.53 kmOutdoor pool, Free Wi-Fi, Wi-Fi available in all areas$82+
2-star hotel
38% cheaperGlobales Acuario6.8 Good (1,397 reviews)0.44 kmOutdoor pool, Restaurant, Bar/Lounge$89+
4-star hotel
8% cheaperParque San Antonio6.9 Good (1,388 reviews)0.18 kmOutdoor pool, Restaurant, Bar/Lounge$131+
4-star hotel
Hotel Tigaiga9.1 Excellent (1,415 reviews)0.29 kmOutdoor pool, Restaurant, Bar/Lounge$277+
1-star hotel
42% cheaperHotel Don Cándido8.2 Excellent (1,663 reviews)0.53 kmOutdoor pool, Free Wi-Fi, Wi-Fi available in all areas$82+
2-star hotel
46% cheaperHotel Tejuma7.1 Good (1,489 reviews)0.57 kmRoom service, Free Wi-Fi, Wi-Fi available in all areas$77+
4-star hotel
8% cheaperParque San Antonio6.9 Good (1,388 reviews)0.18 kmOutdoor pool, Restaurant, Bar/Lounge$131+

Good to know

Value for money

8.6

Distance to city centre

0.7 km

Nearest airport

Santa Cruz de Tenerife Tenerife-Norte

Distance to airport

22.0 km