La Carabela

Cleanliness was very nice. Housekeeping checked the apartment every day and changed towels, made the bed so it was a nice experience.

There were 2 buildings that the advertisement never mentioned. I booked the apartment in February for a stay in July, paid in advance on the day when I booked it which I will never do again because of this If I cancelled the reservation I would have been charged for the whole stay not for 1 night.Of course I understand it was a discounted rate but after you pay for everything in advance the hotel can do whatever they want as they well know the guest cannot do anything after the payment has gone through..So that was the first and last time when I paid for an accomodation in advance without make sure I will get the room that was advertised or at least something similar.. We were allocated in a basemant room for 10 days....I asked for another room and have been told it is not possible due to they were fully booked. I was upset because we were not informed about that they have basement rooms and 2 buildings( one of them where we stayed is completely different from the pictures that I saw on the website...) when I complaint the staff has shown a bit careless attitude. No compesation was offered at all. I also asked for tv controller and keys for the safe and turned out it is chargeable to use them! Deposit required for them plus using the safe is extra cost. At this point I still was not offered to use the safe in the room as compesation. The staff was acknowledged my problem but did not solve it just informed there is nothing that they could do about it..."excellent problem solving skills"...Well apart from this there was no major issue but I definitely not recommend to book with them If you are planning to suprise your partner with a nice holiday or you are just not using the apartment for take a shower and sleep. Only book this If you need a place to sleep, no more.The location was alright though, not far from the center so that was a positive thing.

-Location were good colse to centre -Money value for one week really good - cleaners staff were very good

Actually what I did not like : -There was no network signal at all in the room as the room it was basement. - very poor view outside balcony -WiFi is really bad - one more thing what I really do not understand it yet which is you have to pay €10 deposit for TV remote for using the TV then when u doing check out you will give them remote and they will give u money back.

Nice staff, nice quiet swimming pool.

Impossible to rest! My studio was a few meters from the lobby/bar/restaurant. At 6:30 in the morning the breakfast preparations begin : noise of the cups and plates... After the evening meal, very noisy conversations of the Spanish pensioners (the majority population of the hotel; they shouts more than they speak) accompanied by the sounds of crockery and conversations of the staff until 12:30. If your room is badly located your night will extend at best from 12:30 to 6:30.... I went twice to the reception to ask if it was possible to have a minimum of respect for clients who want to rest. On one of those occasions, I was told that noise is allowed until midnight while on the pool table located in the lobby there is an indication "do not play after 11:00 pm"... Apart from that no board asking to conduct the conversations softly in the bar/lobby after 23:00 in order to respect people who aspire to calm. Other points: no hood in the kitchenette of the studio, VERY uncomfortable mattresses, wifi regularly disconnecting, no hair dryer in the bedroom (which seems to me to be a basic lack), poor light in the bathroom and in the kitchenette ! I am not difficult and I choose cheap accommodation but this time I have to say that it is the worst accommodation I have had since I travel and I have seen a lot of accommodation ! Only time I could sleep a bit properly was at the swimming pool :-(