One of the most visually striking hotels I’ve stayed in but it’s not all vanity; the spaces throughout the hotel, from your room to the common spaces to the restaurant, imbue a sense of fresh air while also safely and comfort. Our room was superb with stunning vistas of the Pacific Ocean and the mountains in the distance. Every room is pretty much the same so FOMO was pleasantly absent. We had just finished the o track in Torres de Paine so the large bath tub and piping hot water was a blessing. Also ample space and counter top area to sort through our gear. The restaurant was also beautiful and a great place to watch the sunset. Great selection of Chilean wines. They missed a few details you’d expect in a venue like this but overall great. The facilities were a disappointment because of their potential and anticipation. It’s located in a separate outbuilding nestled into the hill with an infinity lap pool (chlorine) and sizeable Finnish sauna in each change room. Outdoors was a hot tub and cold plunge. Pandemic protocols require you to book by 1 hour appointments so only one party uses the entire facility at once. We arrived at noon and told we could stay until 2pm. But unfortunately there was no reason to stay too long: the saunas were locked off due to COVID (not sure if this is law or a judgement call by the hotel since the 2 hour private booking would seem to make that redundant); the hot tub was “not hot enough due to the wind”. Given were there in peak summer, take this to mean it just doesn’t work ever. We did enjoy the lap pool but I couldn’t stay too long as the chlorine dried out the skin. So if sauna and hot tub are your top criteria like ours (we specifically booked here for this reason because our bodies were wreaked by the 6 day trek), look elsewhere. Despite this disappointment, we really enjoyed ourselves (I just took 3 baths per day in the room). Most important was staff made us feel completely at home.
Anonymous +28 Jan 2022