Prices are in New Zealand Dollars.

Now Sapphire Riviera Cancun Resort And Spa

SM 11, MZ 9, Lote 10, 77580 Puerto Morelos, Quintana Roo, Mexico
+52 998 872 8383

Cheapest
rate per night

8.7

Excellent
based on 2,094 reviews
Now Sapphire Riviera Cancun Resort And Spa - Puerto Morelos, Quintana Roo, Mexico
Check-in
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Compare vs KAYAK |

Provider Nightly total
Hotels.com $282
AMOMA.com $296
KAYAK $305
Hotels.com
AMOMA.com
KAYAK

Good to know

Distance to city centre 3.6 km
Location rating 7.9
Nearest airport Cancun
Distance to airport 17.5 km

Rooms

Check-in
Check-out

Deluxe rooms

$282+

Photo
Bed type
Provider
Nightly base price
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Unknown
$282 per night
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Unknown
$329 per night
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Unknown
$329 per night
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Unknown
$342 per night
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Unknown
$356 per night
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Unknown
$362 per night
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Unknown
$376 per night
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Unknown
$415 per night
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Unknown
$445 per night
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Unknown
$454 per night
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King bed
$514 per night
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Unknown
$531 per night
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Double bed
$539 per night
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Unknown
$578 per night
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Unknown
$606 per night

Double rooms

$362+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
$362 per night
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Double bed
$524 per night
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Double bed
$534 per night
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Double bed
$568 per night

King rooms

$328+

Photo
Bed type
Provider
Nightly base price
IMAGE
King bed
$328 per night
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King bed
$328 per night
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King bed
$555 per night
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King bed
$618 per night

Reviews

Pros

Cons

Traveller rating

53
16
3
0
0

Time of year

Traveller type

Show reviews that mention

+
activities in 6 reviews
air conditioning in 12 reviews
beach bar in 7 reviews
beautiful room in 22 reviews
bitten by mosquitos in 6 reviews
contracts in 2 reviews
friendly and accommodating in 7 reviews
great food in 41 reviews
great service in 29 reviews
hot water in 13 reviews
morning breakfast buffet in 10 reviews
pool and room in 20 reviews
sales pitch in 1 review
seaweed on beach in 28 reviews
staff were amazing in 57 reviews
tasted terrible in 2 reviews
water pressure in 16 reviews
water pressure in shower in 11 reviews
  • Okay
    Aug 2019
    4.6

    Beach size and the efforts to clean sargasso

    Remodeling, demolition and construction where taking place during the stay. It was noisy and they moved me to another hotel for the last 2 nights of my reservation because the hotel was to close for two months. They simply threw me away to another now hotel and "forgot" to mention all the perks I had already paid in Sapphire. It was the worst of my stays in a now hotel. I got a horrible room in the Now Jade with ants all over the walls and every time I mentioned my room number for a preferred expected service I had to explain at the spa, the reception, restaurants I was a preferred guest Wich they didn't knew because of the type room I got. You should not allow a guest to book a room in dates where hotel is to be closed or under renovations.

  • Excellent
    Aug 2019
    8.8

    The best of all is the restaurant and pool Staff, they are SO nice and always trying to spoil you, and make you feel like home.

    I traveled with two seniors, and they offered wheelchair on the booking process, once there they told us that golf carts will be available to transport them instead of the wheelchair. The first days the service was excellent, from day 3 the service was awful, sometimes they had to wait 15 or 20 minutes, and some days the cart never showed. And they had to walk even under the rain. The worst part was to see young people taking carts on the lobby while my family was waiting in our room, I went to talk to someone, and he told me they give priority to drunk people because they could have an accident walking to their room. Since the day I went to talk to them, the cart service was even worse.

  • Good
    Aug 2019
    6.3

    Nice hotel. Big pool. Friendly staff. Nice room.

    I’m shocked at how bad the food was. And the drinks.... No bueno. I’d think all inclusive would have better quality liquor especially in Mexico. Also, the reuse of the in room beer bottles is fine BUT they shouldn’t reuse the bottles that look old and decrepit. Makes you feel like your drinking from something dirty. YUCK!!! And the beach, unfortunately, had the infamous seaweed/ algae problem so the beach getaway turned into the pool getaway. (Not their fault)

  • Excellent
    Jul 2019
    10.0

    All of it! The food was amazing. The property was stunning.

  • Excellent
    Jul 2019
    10.0

    Clean and up to date

    Nothing

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About

Overview

Now Sapphire Riviera is an upscale all-inclusive beachfront resort offering a luxury experience in dreamy Cancun, Mexico. Its vibrant tropical setting right on a white-sand beach with sparkling turquoise waters, combined with its high-end facilities, make it the perfect place for a couples getaway, a family vacation, or a destination wedding.

Modern rooms with sophisticated, tropical-inspired decor are airy, spacious, and chic. Suites include a private balcony, spacious bathroom and shower, luxury bath amenities, 24-hour room service, complimentary mini-bar, unlimited wifi, a flat screen television, alarm clock with iPod docking station, air-conditioning, ceiling fan, coffee and tea maker, marble floors, sofa, and a hair-dryer. Rooms have stunning ocean views and premier rooms feature an extra-spacious private terrace with whirlpool and Club privileges. Rooms are pet friendly.

During their stay at Now Sapphire Riviera Cancun, guests can relax by the pools, utilize the lounging areas on the soft white-sand beach, take part in a traditional Temazcal ceremony, kayak, go snorkeling or deep sea diving, use the golf courses, and explore the Riviera Maya. Special activities for kids can be arranged.

At this all-inclusive hotel, guests receive unlimited access to the many onsite a la carte restaurants. Bluewater Grill serves up grilled favorites, Cibu offers delicious Mediterranean Cuisine, Coco Cafe serves premium coffee and deli treats, Fresco’s menu has a mouth-watering selection of Mexican dishes, Lemongrass offers Asian cuisine, Market Cafe serves an international buffet, and Paramour specializes in authentic French Fare. Guests have access to complimentary unlimited top-shelf spirits at any of the onsite bars and lounges.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.7 Excellent

based on 2,094 reviews

9.0

Service

8.7

Vibe

5.8

Beach

5.0

WiFi

Things to know

  • Nice building
  • Friendly atmosphere
  • Friendly service
  • Recreation staff is nice

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Babysitting or child care
Business centre
Car hire
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle hire
Game room
Spa
Hot tub
Outdoor pool
Scuba diving
Snorkelling
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24-hour front desk
Night club
Safe
Sauna
Free parking
Private beach
Storage available
Pets allowed on request. Charges may apply.
Terrace/Patio
Child pool
No smoking
Hairdryer
Coffee shop
Steam room
Free valet parking
Wedding services
Outdoor tennis
Laundry facilities
Cable or satellite TV
Airport shuttle
Playground
Pool table
Lift

Photos

Now Sapphire Riviera Cancun Resort And Spa - Puerto Morelos - Bedroom All photos (34)
Now Sapphire Riviera Cancun Resort And Spa - Puerto Morelos - Banquet hall Banquets (1)
Now Sapphire Riviera Cancun Resort And Spa - Puerto Morelos - Bar Bar (1)
Now Sapphire Riviera Cancun Resort And Spa - Puerto Morelos - Bathroom Bathroom (1)
Now Sapphire Riviera Cancun Resort And Spa - Puerto Morelos - Beach Beach (3)

Location

Most popular landmarks

  • Crococun Zoo 2.2 km
  • Puerto Morelos Lighthouse 3.6 km
  • Puerto Morelos Town Square 3.6 km
  • Arrecife de Puerto Morelos National Park 5.1 km
  • Dr. Alfredo Barrera Marin Botanical Garden 5.4 km
  • Bonanza Ranch 12.7 km

Getting Around

Cancun 17.5 km
Playa Del Carmen 36.3 km

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