Good to know
|Distance to city centre||3.6 km|
|Distance to airport||17.5 km|
|"The oceanfront room was wonderful!"||(in 13 reviews)|
|"Staff were exceptionally friendly and accommodating, the"||(in 3 reviews)|
|"The staff was great!"||(in 40 reviews)|
|"Getting bitten by mosquitos"||(in 6 reviews)|
|"So much seaweed on beach."||(in 11 reviews)|
|"It's not appealing to watch the crew working so hard when you are"||(in 3 reviews)|
Time of year
Show reviews that mention
|activities||in 6 reviews|
|air conditioning||in 12 reviews|
|beach bar||in 7 reviews|
|beautiful room||in 22 reviews|
|bitten by mosquitos||in 6 reviews|
|contracts||in 2 reviews|
|friendly and accommodating||in 7 reviews|
|great food||in 41 reviews|
|great service||in 29 reviews|
|hot water||in 13 reviews|
|morning breakfast buffet||in 10 reviews|
|pool and room||in 20 reviews|
|sales pitch||in 1 review|
|seaweed on beach||in 28 reviews|
|staff were amazing||in 57 reviews|
|tasted terrible||in 2 reviews|
|water pressure||in 16 reviews|
|water pressure in shower||in 11 reviews|
The pools and beach were great, they had grill by the pool which has burgers and hot dogs being made fresh. The only hot food you'll get on the resort.
Probably one of the worst experiences for an all inclusive resort. They're were no kiddie pools or kids activities. The entertainment was non existent. The food was horrible and cold. Room service was a night mare. We were on a big family trip for a wedding, so all my cousin's had come to my room to hang out and they refused to give us enough food because only 2 people were assigned to the room, when we explained that all of us where here they still refused. Whenever I would call the front desk for assistance or for information I got put on hold and or hung up on. Over all horrible experience. The drinks were also so watered down we bought 6 bottles from duty free for the family.
Great food and staff was extremely nice!
Disco needs a remodeling.
Service is incredible, very nice staff and rooms
Renovation was not finished when we arrived. We were dissapointed the kids area was not finished even though we called to confirm and were told otherwise. Staff made their best to keep our stay nice.
Beach size and the efforts to clean sargasso
Remodeling, demolition and construction where taking place during the stay. It was noisy and they moved me to another hotel for the last 2 nights of my reservation because the hotel was to close for two months. They simply threw me away to another now hotel and "forgot" to mention all the perks I had already paid in Sapphire. It was the worst of my stays in a now hotel. I got a horrible room in the Now Jade with ants all over the walls and every time I mentioned my room number for a preferred expected service I had to explain at the spa, the reception, restaurants I was a preferred guest Wich they didn't knew because of the type room I got. You should not allow a guest to book a room in dates where hotel is to be closed or under renovations.
The best of all is the restaurant and pool Staff, they are SO nice and always trying to spoil you, and make you feel like home.
I traveled with two seniors, and they offered wheelchair on the booking process, once there they told us that golf carts will be available to transport them instead of the wheelchair. The first days the service was excellent, from day 3 the service was awful, sometimes they had to wait 15 or 20 minutes, and some days the cart never showed. And they had to walk even under the rain. The worst part was to see young people taking carts on the lobby while my family was waiting in our room, I went to talk to someone, and he told me they give priority to drunk people because they could have an accident walking to their room. Since the day I went to talk to them, the cart service was even worse.
Now Sapphire Riviera is an upscale all-inclusive beachfront resort offering a luxury experience in dreamy Cancun, Mexico. Its vibrant tropical setting right on a white-sand beach with sparkling turquoise waters, combined with its high-end facilities, make it the perfect place for a couples getaway, a family vacation, or a destination wedding.
Modern rooms with sophisticated, tropical-inspired decor are airy, spacious, and chic. Suites include a private balcony, spacious bathroom and shower, luxury bath amenities, 24-hour room service, complimentary mini-bar, unlimited wifi, a flat screen television, alarm clock with iPod docking station, air-conditioning, ceiling fan, coffee and tea maker, marble floors, sofa, and a hair-dryer. Rooms have stunning ocean views and premier rooms feature an extra-spacious private terrace with whirlpool and Club privileges. Rooms are pet friendly.
During their stay at Now Sapphire Riviera Cancun, guests can relax by the pools, utilize the lounging areas on the soft white-sand beach, take part in a traditional Temazcal ceremony, kayak, go snorkeling or deep sea diving, use the golf courses, and explore the Riviera Maya. Special activities for kids can be arranged.
At this all-inclusive hotel, guests receive unlimited access to the many onsite a la carte restaurants. Bluewater Grill serves up grilled favorites, Cibu offers delicious Mediterranean Cuisine, Coco Cafe serves premium coffee and deli treats, Fresco’s menu has a mouth-watering selection of Mexican dishes, Lemongrass offers Asian cuisine, Market Cafe serves an international buffet, and Paramour specializes in authentic French Fare. Guests have access to complimentary unlimited top-shelf spirits at any of the onsite bars and lounges.
based on 2,136 reviews
Things to know
- Nice building
- Friendly atmosphere
- Friendly service
- Recreation staff is nice
Policies vary by room type and provider.
FAQs when booking at Now Sapphire Riviera Cancun Resort And Spa
What activities does the Now Sapphire Riviera Cancun Resort And Spa offer for kids?
If you will be staying at the Now Sapphire Riviera Cancun Resort And Spa with your family, there are two kids clubs you can choose from, known as the Explorer’s Club for Kids and the Core Zone Teen's Club. Open from 9:00 am to 10:00 pm every day, each of these clubs offers a variety of activities, including arts and crafts, video games, movie nights on the beach, board games, ping pong, pool, foosball, and air hockey.
Are any sports activities offered at the Now Sapphire Riviera Cancun Resort And Spa?
The Now Sapphire Riviera Cancun Resort And Spa has several beach and pool volleyball courts that can be used by all guests during the day, as well as soccer, basketball, and water polo equipment that can be rented. To meditate and relax, consider signing up for one of the resort’s guided yoga classes that take place directly on the beach. If you’re interested in seeing more of the region’s natural scenery and stretching your legs, you can also take a bike tour of the area.
Does the Now Sapphire Riviera Cancun Resort And Spa offer any special tours or excursions for guests?
The Chichen Itza tour is popular among guests at the Now Sapphire Riviera Cancun Resort And Spa, as it allows visitors to explore a site that once was the center of the Mayan pilgrimage. There are also several excursions that will take you to Xcaret, an eco-park that offers theater shows and a selection of activities, such as ziplining. If you enjoy archaeology, make sure to book a trip to Tulum, a scenic collection of ruins that is located directly next to the Caribbean Sea.
What wedding packages are offered by the Now Sapphire Riviera Cancun Resort And Spa?
The Your Moments Wedding Package is a basic choice that provides couples with a wedding coordinator, a simple ceremony, floral arrangements, a wedding cake, a sparkling wine toast, and a discount on spa treatments. For additional amenities, select the Now to Eternity Wedding Package, which also includes a photo package, cocktail hour, private dinner reception, makeup and hairstyling for the bride, and breakfast in bed for the morning after the wedding. The Divine Wedding Package provides a romantic dinner on the beach for the couple, an edited video of the ceremony, live music during the ceremony and reception, and decorations for the entire wedding.
What is the best way for visitors to go from Cancun International Airport to the Now Sapphire Riviera Cancun Resort And Spa?
If you will be arriving at Cancun International Airport, the best way to go to the Now Sapphire Riviera Cancun Resort And Spa is to either take a taxi or rent a car. With normal traffic and weather conditions, the drive will take between 20 to 25m. If you choose to take a local taxi instead, you will be paying between 850 to 1,200 MXN (approximately 45 to 65 USD). (Prices checked 20/05/19).
Where is Now Sapphire Riviera Cancun Resort And Spa located?
Now Sapphire Riviera Cancun Resort And Spa is located at SM 11, MZ 9, Lote 10, 3.6 km from the centre of Puerto Morelos. Crococun Zoo is the closest landmark to Now Sapphire Riviera Cancun Resort And Spa.
When is check-in time and check-out time at Now Sapphire Riviera Cancun Resort And Spa?
Check-in time is 15:00 and check-out time is 12:00 at Now Sapphire Riviera Cancun Resort And Spa.
Does Now Sapphire Riviera Cancun Resort And Spa offer free Wi-Fi?
Yes, Now Sapphire Riviera Cancun Resort And Spa offers free Wi-Fi.
Does Now Sapphire Riviera Cancun Resort And Spa offer free parking?
Yes, Now Sapphire Riviera Cancun Resort And Spa offers free parking.
Does Now Sapphire Riviera Cancun Resort And Spa offer free airport shuttle service?
No, Now Sapphire Riviera Cancun Resort And Spa does not offer free airport shuttle service.
How far is Now Sapphire Riviera Cancun Resort And Spa from the airport?
Now Sapphire Riviera Cancun Resort And Spa is 17.5 km from Cancun. Now Sapphire Riviera Cancun Resort And Spa is 36.3 km from Playa Del Carmen.
Can you bring pets to Now Sapphire Riviera Cancun Resort And Spa?
Yes, Now Sapphire Riviera Cancun Resort And Spa is a pet-friendly hotel.
Does Now Sapphire Riviera Cancun Resort And Spa have a pool?
Yes, Now Sapphire Riviera Cancun Resort And Spa has a pool on-site.
Reviews about Now Sapphire Riviera Cancun Resort And Spa
Most popular landmarks
- Crococun Zoo 2.2 km
- Puerto Morelos Lighthouse 3.6 km
- Puerto Morelos Town Square 3.6 km
- Arrecife de Puerto Morelos National Park 5.1 km
- Dr. Alfredo Barrera Marin Botanical Garden 5.4 km
- Bonanza Ranch 12.7 km
|Playa Del Carmen||36.3 km|