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|Distance to city centre||3.2 km|
|Distance to airport||23.3 km|
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Enjoyed the sunrise from the beach each morning and having a nice breakfast in the restaurant overlooking the pools. There was a variety of foods available. The concierge was helpful in arranging tours to the surrounding areas along with recommending and booking restaurants in the delightful Porto Morelos. The bed was very comfortable and there was sufficient space for storage along with a safe, nespresso machine and daily water provided. The hotel has a gym, spa and importantly a convienent store. We were given a complimentary airport transfer to the airport on departure which was a surprise (see below). The hotel provided a very useful bag along with welcome bottle of tequila, hats and gifts during our stay which were warmly received.
As a leading hotel of the world, I have come to expect the very best from hotels within its portofolio. I felt the service at this establishment fell short of the mark. There was no communication from the hotel after our booking was made in regards to my enquiries about booking tours and they did not inform us about a complimentary airport transfer. Also, a member of staff was quite rude in expressing that our needs cannot be met because the hotel is busy with many other guests. This was in regards to trying to arrange a late check out, which as. Leading hotel of the world member, I am entitled to...there was no apology and no thanks upon check out. There’s definitely room for improvement in this regard. Furthermore, the location maybe an issue for some, it’s between Cancun and Playa del Carmen so you may wish to choose something located closer to this hubs. Ask, our room had issues with the sinks in the bathroom and again service was questionable in their response time along with no explanation of the room upon entering as there usually is at the top establishments. You also need to book your sun beds by the pool. The Mexican restaurant was a bit disappointing in terms of food quality we felt.
Housekeeping staff and servers were amazing. All of the staff were very nice and attentive.
During our stay we ordered room service; the food was great though it was inconsistent in quality mostly with the foods we ordered the most. Also the ATM machine was broken so we could not get cash so therefore we couldn't get a taxi to go into town. With that being said they told us to walk to town to get cash but we were told we couldn't even get private transportation which was a part of our package. Our butler was also inconsistent at times. You could honestly do without a bulter; they are pointless as the concerige handles everything.
Some people isnt extraordinary nice, Im some are
The hotel and grounds are classy, beautifully designed and landscaped, and serene. The staff was excellent and attentive and the amenities and food are high quality. The kids club was very well run and a wonderful addition.
One minor thing: the food services staff could be better dispersed around the pool, especially during lunch time, when it was hard to find a server. This was surprising since overall the staff was very attentive.
Everything was outstanding
Food,service and everything in between
Many of tourists visit Mexico every year. It is a beautiful country filled with amazing views of beaches and oceans. There are hundreds of resorts here that travelers can choose from and one of the most popular stops is the Grand Residences Riviera Cancun. This is a family-oriented resort in the Riviera Maya. There are 201 rooms here that have different accommodation plans. These plans can help to meet the needs and budget of the travelers.
This resort features a beach, pool, gym, spa, kid’s activities, family activities, beauty salon, and yoga by the sea. The rooms here feature kitchenettes, flat screen televisions, balcony with Jacuzzis, rain showers with tub, microwave, coffee maker, mini bar, Wi-Fi, hair dryer, some suites have fully equipped kitchen, and a washing machine.
There are many restaurants here for guests as well. Guests can dine at El Faro Grill, Lobby Café and Bar, Pool Bar, and Heaven Beach Bar and Grill. Guests can also have in-room dining with an on-site chef. In Mexico, there is so much to do and guests will never get tired of being out on the beach and swimming in the ocean. Guests can go sailing, play tennis, do some aerobics, and play table tennis.
When choosing a place to stay in Mexico, the Riviera Maya is a beautiful place. Booking a room here is simple and future guests will be thrilled with the bilingual staff here and all of the fun and adventure that they have while they are staying here.
based on 93 reviews
Things to know
- Friendly atmosphere
- Stylish hotel
- Professional service
- Clean hotel facilities
Policies vary by room type and provider.
FAQs when booking at Grand Residences Riviera Cancun
What are the best rooms for guests to stay in at the Grand Residences Riviera Cancun and why?
For those that will be visiting the Grand Residences Riviera Cancun with their families, consider booking one of the Junior Suites with a jacuzzi, as these rooms can hold up to four people and have a private bathroom with a vanity. For a particularly luxurious vacation, there is the One Bedroom Master Suite with a private pool, and it provides guests with beautiful views of the nearby ocean.
Does the Grand Residences Riviera Cancun offer any excursions or tours for guests?
If you are interested in exploring the nearby region, there are several excursions and tours that you can sign up for through the Grand Residences Riviera Cancun. The Snorkeling Tour is a popular choice, as it will allow you to visit the second largest coral reef in the world and see some of the local wildlife. To spend your time relaxing on the water, opt for a private catamaran cruise, which is a great choice for families and couples alike.
What recreational activities are offered by the Grand Residences Riviera Cancun?
At the Grand Residences Riviera Cancun, there are a variety of recreational activities that guests can choose from, with some examples being water aerobics classes and table tennis. Additionally, guests are able to rent bicycles to take into the nearby city, as well as small boats that can be used on the nearby ocean. Outdoor sports courts are always available for activities such as basketball and volleyball, and there are also beach courts that are placed directly on the sand.
Does the Grand Residences Riviera Cancun offer any special deals or packages?
For a particularly relaxing and fun vacation, you can find deals which will provide you with amenities such as free 24h room service and unlimited premium meals and drinks. If you are planning on eating most of your meals at the Grand Residences Riviera Cancun, some of these offers include a daily breakfast buffet and allow children to both eat and stay at the hotel for free.
What transportation options do travelers have when going from Cancun International Airport to the Grand Residences Riviera Cancun?
If you will be flying into Cancun International Airport, the best way for you to then travel to the Grand Residences Riviera Cancun is by driving. The trip generally lasts between 25 to 30m depending on traffic conditions at the time, and a local taxi service will cost you around 480 MXN each way (approximately 25 USD). For those that are interested in renting their own vehicle to use during their stay, there are a few rental companies to choose from at the airport, including Budget, ACE, and Hertz. If you will be traveling with a substantial amount of luggage but do not wish to take a private taxi service, consider making a reservation for a shuttle, which will cost you around 385 MXN (approximately 20 USD) each way. (Prices checked 25/06/19).
Where is Grand Residences Riviera Cancun located?
Grand Residences Riviera Cancun is located at Blvd. El Cid, Unidad 28 Lote 1, 3.2 km from the centre of Puerto Morelos. Dr. Alfredo Barrera Marin Botanical Garden is the closest landmark to Grand Residences Riviera Cancun.
When is check-in time and check-out time at Grand Residences Riviera Cancun?
Check-in time is 16:00 and check-out time is 11:00 at Grand Residences Riviera Cancun.
Does Grand Residences Riviera Cancun offer free Wi-Fi?
Yes, Grand Residences Riviera Cancun offers free Wi-Fi.
Does Grand Residences Riviera Cancun offer free parking?
Yes, Grand Residences Riviera Cancun offers free parking.
Does Grand Residences Riviera Cancun offer free airport shuttle service?
No, Grand Residences Riviera Cancun does not offer free airport shuttle service.
How far is Grand Residences Riviera Cancun from the airport?
Grand Residences Riviera Cancun is 23.3 km from Cancun. Grand Residences Riviera Cancun is 34.8 km from Cozumel.
Can you bring pets to Grand Residences Riviera Cancun?
No, pets are not allowed at Grand Residences Riviera Cancun.
Does Grand Residences Riviera Cancun have a pool?
Yes, Grand Residences Riviera Cancun has a pool on-site.
Most popular landmarks
- Dr. Alfredo Barrera Marin Botanical Garden 2.1 km
- Puerto Morelos Town Square 3.2 km
- Puerto Morelos Lighthouse 3.3 km
- Crococun Zoo 6.1 km
- Bonanza Ranch 6.3 km
- Arrecife de Puerto Morelos National Park 11.4 km