Prices are in New Zealand Dollars.

Azul Beach Resort Riviera Maya

Carretera Cancún Puerto Morelos Km 27.5, 77580 Puerto Morelos, Quintana Roo, Mexico
+52 998 872 8080

Cheapest
rate per night

8.9

Excellent
based on 440 reviews
Azul Beach Resort Riviera Maya - Puerto Morelos, Quintana Roo, Mexico
Check-in
-
Check-out
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Provider Nightly total
EasyClickTravel $312
EasyClickTravel $320
AMOMA $382
EasyClickTravel
EasyClickTravel
AMOMA

Good to know

Distance to city centre 7.0 km
Location rating 8.8
Nearest airport Cancun
Distance to airport 14.9 km

Rooms

Check-in
Check-out

Double rooms

$673+

Bed type
Provider
Nightly base price
Unknown
$673 per night
Unknown
$1,200 per night
Unknown
$1,367 per night
Unknown
$1,445 per night

Standard rooms

$939+

Bed type
Provider
Nightly base price
Unknown
$939 per night

Deluxe rooms

$312+

Bed type
Provider
Nightly base price
Unknown
$312 per night
Unknown
$320 per night
Unknown
$464 per night
Unknown
$468 per night
Unknown
$507 per night
Unknown
$524 per night
Unknown
$535 per night
Unknown
$577 per night
Unknown
$614 per night
Unknown
$614 per night
Unknown
$631 per night
Unknown
$675 per night
Unknown
$677 per night
Unknown
$719 per night
Unknown
$751 per night
Unknown
$793 per night
Unknown
$793 per night
Unknown
$830 per night
Unknown
$993 per night

Luxury rooms

$1,410+

Bed type
Provider
Nightly base price
Unknown
$1,410 per night
Unknown
$1,513 per night

Reviews

Traveller rating

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Time of year

Traveller type

Show reviews that mention

+
  • Good
    Jan 2019
    6.2

    Beautiful resort undercut by terrible service at ever level

    The resort and grounds are beautiful and immaculate. The amount of work it must take to keep the sand raked, the pools clean, every cabana and chair covered in a fresh towel cushion all day and night... very impressive. The food was also good. Much better than the last all-inclusive we tried. Lots of vegetarian stuff. Very fresh. Flavorful. Of course the pizza stunk but pizza isn’t the point of México.

    Service was terrible. There was a frustrating error at least 1-2 times a day during our stay and while everyone is human and mistakes happen, no one took responsibility for those errors. Day 1: During the long sales pitch (I mean “check-in”) we were offered an upgrade to a swim-out room. We’d wanted that anyway but they’d been full so we were happy to pay for the upgrade. A 10 min walk and two elevators later we say to the bell hop: “wait why are we going up again? How is a swim-up room upstairs?”... turns out we were told and SOLD the wrong thing. Not a swim up room and there are none available. No one ever called or came to us to apologize and they still charged us for the upgrade. (Comping the $200 upgrade would have been an easy and relatively cheap way to apologize for the error- our company does things like that without the customer asking... because... customer service.) Day 2: a) our room is never cleaned. Until I go to the front desk to complain at 8:30 pm. b) Rico - the sales pitch guy (I mean “personal concierge”) calls. Acts like nothing happened yesterday and when I bring up the room issue he says it was everyone else’s fault and I can come down to talk to the manager if I want. Sigh. He tries to sell me stuff. I remind him he promised to look into special options for my wife’s birthday. He clearly didn’t do it. And forgot. So he says he will call me back. 15 min later he called back and says “It’s all arranged.” I have to push to get him to say what. His grand “gift” at an all-inclusive resort? A piece of chocolate cake. My wife doesn’t like cake and is allergic to chocolate. I say we don’t want that and we are very disappointed. No thank you. c) We hang our Do Not Disturb sign out while our kids nap. And then: “Hola? Hello?” Bang, bang, bang. I go to see what emergency would force someone to ignore the DND sign... it’s a hotel employee delivering... the piece of chocolate cake. Yup. d) when he gets sent back with the cake and the message that we are upset we hear nothing. e) ironically that one 2 hour window when the DND sign was on is used as the reason why our room was never cleaned and also why something we’d purchased the day before was never delivered. Day 3: a) we reserve a cabana over the ocean. Beautiful. And no service. For 4.5 hours. I go to the bars and ask for service 3 times. I get us all our drinks and food and bring them out myself. On the 3rd request I complain until I find someone who promises to bring something specific out. It comes...20 min later. And the person bringing it is clearly the server for our cabana and there is no apology- not even a “anything else?” b) Rico sees us in the lobby and comes over to ask us how we liked the birthday surprise. (Seriously). He says there should have been a banner too. Oh great. Again everyone else’s fault. Day 4: Bellhop, scheduled to come get our bags at 9:45, is a no-show. We lug six bags, stroller, 2 kids all through hotel. Employees don’t help. No return trip here

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About

Overview

Azul Beach Resort is a tropical destination tucked away in beautiful Riviera Maya. A refined and intimate atmosphere, white sandy beaches, and crystal clear water surround this luxury hideaway. Some rooms feature swim-up pool access and balconies. Free breakfast is available or room service can be called for a cozy morning in. A fitness center is available onsite as well as a pool.

Just a short walk up the beach from the resort are plenty of bars and restaurants. Spend a casual evening with friends dining at Blue, a family-style restaurant feeling Mexican cuisine and International delights. Dine al fresco with picture perfect views of the Riviera Maya at Chil, and Latino, a bistro featuring Latin American Cuisine in a casual yet trendy atmosphere. Take a trip to Taiwan at Tainan, a restaurant and bar featuring cuisine with an Asian influence and end the night at Agavero Tequila Lounge.

Take advantage of the family-friendly amenities from daytime activities for smaller children or clubs and things to do for teens and young adults. While the children are occupied, take in the crystal clear waters with a morning yoga session on the beach or get adventurous and snorkel through colorful reef and fish right along the edge of the beach. Swim with dolphins, or keep things simple and take part in an aqua aerobics class.

Spend the evening outside under the crystal clear skies watching live authentic Mexican performances, live music and many other forms of entertainment. Get a couples massage right on the beach under the moonlight and get whisked away to pure relaxation. Go to another place and savor all of the luxury services offered at Azul Beach Resort in the Riviera Maya.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.9 Excellent

based on 440 reviews

10.0

Wellness

10.0

Bar

8.3

Vibe

6.8

Room

Things to know

  • Friendly atmosphere
  • Professional service
  • Friendly service

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Wi-Fi
Fitness centre
Disabled access
ATM on-site
Business centre
Concierge service
Gift shop
Laundry facilities
Laundry service
Spa
Child pool
Outdoor pool
Bar/Lounge
Beauty salon
Hairdryer
Air-conditioned
Coffee shop
24-hour front desk
Babysitting/child care services (surcharge)
Pets not allowed
Parking (surcharge)
Designated smoking area
Storage available
Free valet parking
Wedding services
Terrace/Patio
Linens
Towels
Grill
Rooftop
Currency exchange on-site
Meeting/Banquet facilities
Room service
Golf
Restaurant
Safe
Lift

FAQs when booking at Azul Beach Resort Riviera Maya

Where is Azul Beach Resort Riviera Maya located?

Azul Beach Resort Riviera Maya is located at Carretera Cancún Puerto Morelos Km 27.5, 7 km from the centre of Puerto Morelos. Arrecife de Puerto Morelos National Park is the closest landmark to Azul Beach Resort Riviera Maya.

When is check-in time and check-out time at Azul Beach Resort Riviera Maya?

Check-in time is 15:00 and check-out time is 12:00 at Azul Beach Resort Riviera Maya.

Does Azul Beach Resort Riviera Maya offer free Wi-Fi?

No, Azul Beach Resort Riviera Maya does not offer free Wi-Fi.

Does Azul Beach Resort Riviera Maya offer free parking?

No, Azul Beach Resort Riviera Maya does not offer free parking.

Does Azul Beach Resort Riviera Maya offer free airport shuttle service?

No, Azul Beach Resort Riviera Maya does not offer free airport shuttle service.

How far is Azul Beach Resort Riviera Maya from the airport?

Azul Beach Resort Riviera Maya is 14.9 km from Cancun. Azul Beach Resort Riviera Maya is 44 km from Cozumel.

Can you bring pets to Azul Beach Resort Riviera Maya?

No, pets are not allowed at Azul Beach Resort Riviera Maya.

Does Azul Beach Resort Riviera Maya have a pool?

Yes, Azul Beach Resort Riviera Maya has a pool on-site.

Photos

Azul Beach Resort Riviera Maya - Puerto Morelos - Bedroom All photos (28)
Azul Beach Resort Riviera Maya - Puerto Morelos - Bedroom Bedroom (6)
Azul Beach Resort Riviera Maya - Puerto Morelos - Bar Bar (2)
Azul Beach Resort Riviera Maya - Puerto Morelos - Pool Pool (3)
Azul Beach Resort Riviera Maya - Puerto Morelos - Restaurant Restaurant (5)

Location

Most popular landmarks

  • Arrecife de Puerto Morelos National Park 2.3 km
  • Crococun Zoo 4.8 km
  • Puerto Morelos Lighthouse 6.9 km
  • Puerto Morelos Town Square 7 km
  • Dr. Alfredo Barrera Marin Botanical Garden 8.8 km
  • Bonanza Ranch 16.1 km

Getting Around

Cancun 14.9 km
Cozumel 44 km

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Hotels Mexico Quintana Roo Puerto Morelos Azul Beach Resort Riviera Maya