Prices are in New Zealand Dollars.

Azul Beach Resort Sensatori Mexico, By Karisma- Todo Incluido

Carretera Cancún-Puerto Morelos Km. 27.5, Mza. 37 SM. 12, Bahía Petempich, 77580 Puerto Morelos, Quintana Roo, Mexico
+52 998 872 8080

rate per night


based on 35 reviews
Azul Beach Resort Sensatori Mexico, By Karisma- Todo Incluido - Puerto Morelos, Quintana Roo, Mexico
Mon 1/3
Tue 2/3
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Provider Nightly total
Snaptravel $281 $349

Good to know

Value for money


Distance to city centre

6.9 km

Location rating


Nearest airport


Distance to airport

15.0 km


Mon 1/3
Tue 2/3

Luxury rooms


Bed type
Total stay + taxes & fees

Standard rooms


Bed type
Total stay + taxes & fees


Traveller rating


Time of year

Traveller type

Show reviews that mention

  • Good
    Jan 2019

    Beautiful resort undercut by terrible service at ever level

    The resort and grounds are beautiful and immaculate. The amount of work it must take to keep the sand raked, the pools clean, every cabana and chair covered in a fresh towel cushion all day and night... very impressive. The food was also good. Much better than the last all-inclusive we tried. Lots of vegetarian stuff. Very fresh. Flavorful. Of course the pizza stunk but pizza isn’t the point of México.

    Service was terrible. There was a frustrating error at least 1-2 times a day during our stay and while everyone is human and mistakes happen, no one took responsibility for those errors. Day 1: During the long sales pitch (I mean “check-in”) we were offered an upgrade to a swim-out room. We’d wanted that anyway but they’d been full so we were happy to pay for the upgrade. A 10 min walk and two elevators later we say to the bell hop: “wait why are we going up again? How is a swim-up room upstairs?”... turns out we were told and SOLD the wrong thing. Not a swim up room and there are none available. No one ever called or came to us to apologize and they still charged us for the upgrade. (Comping the $200 upgrade would have been an easy and relatively cheap way to apologize for the error- our company does things like that without the customer asking... because... customer service.) Day 2: a) our room is never cleaned. Until I go to the front desk to complain at 8:30 pm. b) Rico - the sales pitch guy (I mean “personal concierge”) calls. Acts like nothing happened yesterday and when I bring up the room issue he says it was everyone else’s fault and I can come down to talk to the manager if I want. Sigh. He tries to sell me stuff. I remind him he promised to look into special options for my wife’s birthday. He clearly didn’t do it. And forgot. So he says he will call me back. 15 min later he called back and says “It’s all arranged.” I have to push to get him to say what. His grand “gift” at an all-inclusive resort? A piece of chocolate cake. My wife doesn’t like cake and is allergic to chocolate. I say we don’t want that and we are very disappointed. No thank you. c) We hang our Do Not Disturb sign out while our kids nap. And then: “Hola? Hello?” Bang, bang, bang. I go to see what emergency would force someone to ignore the DND sign... it’s a hotel employee delivering... the piece of chocolate cake. Yup. d) when he gets sent back with the cake and the message that we are upset we hear nothing. e) ironically that one 2 hour window when the DND sign was on is used as the reason why our room was never cleaned and also why something we’d purchased the day before was never delivered. Day 3: a) we reserve a cabana over the ocean. Beautiful. And no service. For 4.5 hours. I go to the bars and ask for service 3 times. I get us all our drinks and food and bring them out myself. On the 3rd request I complain until I find someone who promises to bring something specific out. It comes...20 min later. And the person bringing it is clearly the server for our cabana and there is no apology- not even a “anything else?” b) Rico sees us in the lobby and comes over to ask us how we liked the birthday surprise. (Seriously). He says there should have been a banner too. Oh great. Again everyone else’s fault. Day 4: Bellhop, scheduled to come get our bags at 9:45, is a no-show. We lug six bags, stroller, 2 kids all through hotel. Employees don’t help. No return trip here

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Azul Beach Resort is a tropical destination tucked away in beautiful Riviera Maya. A refined and intimate atmosphere, white sandy beaches, and crystal clear water surround this luxury hideaway. Some rooms feature swim-up pool access and balconies. Free breakfast is available or room service can be called for a cozy morning in. A fitness center is available onsite as well as a pool.

Just a short walk up the beach from the resort are plenty of bars and restaurants. Spend a casual evening with friends dining at Blue, a family-style restaurant feeling Mexican cuisine and International delights. Dine al fresco with picture perfect views of the Riviera Maya at Chil, and Latino, a bistro featuring Latin American Cuisine in a casual yet trendy atmosphere. Take a trip to Taiwan at Tainan, a restaurant and bar featuring cuisine with an Asian influence and end the night at Agavero Tequila Lounge.

Take advantage of the family-friendly amenities from daytime activities for smaller children or clubs and things to do for teens and young adults. While the children are occupied, take in the crystal clear waters with a morning yoga session on the beach or get adventurous and snorkel through colorful reef and fish right along the edge of the beach. Swim with dolphins, or keep things simple and take part in an aqua aerobics class.

Spend the evening outside under the crystal clear skies watching live authentic Mexican performances, live music and many other forms of entertainment. Get a couples massage right on the beach under the moonlight and get whisked away to pure relaxation. Go to another place and savor all of the luxury services offered at Azul Beach Resort in the Riviera Maya.



Free parking
Free airport shuttle
Free Wi-Fi
Pet friendly

8.0 Excellent

based on 35 reviews









Check in


Check out



Policies vary by room type and provider.


ATM on-site
Babysitting or child care
Business centre
Entire unit located on ground floor
Car hire
Wake-up service
Entire unit wheelchair accessible
Wi-Fi available in all areas
Daily housekeeping
Family rooms
Concierge service
Cribs available
Entertainment staff
Currency exchange on-site
Feather pillow
Fire extinguisher
Gift shop
Hammam (Turkish bath)
Laundry facilities
Ironing service
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Fold-up bed
Free toiletries
Garden view
Shops (on site)
Room service
Smoke alarms
Contactless check-in/check-out
Tour desk
Face masks for guests available
Hypoallergenic pillow
Physical distancing in dining areas
Board games/puzzles
Game room
Physical distancing rules
Property is cleaned by professional cleaning companies
Process in place to check health of guests
Hot tub
Child pool
iPhone dock
Outdoor pool
Evening entertainment
Key card access
Kids meals
Kid-friendly buffet
Hand sanitiser in guest accommodation and key areas
Beauty salon
Express check-out
Fitness centre
Screens or physical barriers placed between staff and guests in appropriate areas
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
Kids' club
Non-feather pillow
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitised
Airport shuttle (surcharge)
Delivered food is securely covered
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning service
Plunge pool
Pets not allowed
Free parking
Picnic area
Table tennis
Pool towels
Staff follow all safety protocols as directed by local authorities
Pool view
Water park
Pool with a view
Pool table
Private beach
Private bathroom
Private check-in/check-out
24-hour front desk
Designated smoking area
Steam room
Storage available
Shuttle service (additional charge)
Night club
Private pool
Free valet parking
Spa and wellness centre
Wedding services
Outdoor tennis
Non-smoking rooms available
Beach towels
Safety deposit box
Sea view
Seating area
Pool bar
Shower cap
Accessible by lift
First-aid kit
Snack bar
Socket near the bed
Alarm clock
Sofa bed
Spa bath
Body soap
Bottle of water
Swimming pool toys
Breakfast in the room
Bridal suite
Tea/coffee maker
Tile/marble floor
Toilet paper
Towels/sheets (extra fee)
Cleaning products
Coffee machine
Upper floors accessible by lift
Dining area
Walk-in shower
Wardrobe or closet
DVD player
Water slide

FAQs when booking at Azul Beach Resort Sensatori Mexico, By Karisma- Todo Incluido

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Most popular landmarks

  • Arrecife de Puerto Morelos National Park 2.3 km
  • Crococun Zoo 4.8 km
  • Puerto Morelos Lighthouse 6.9 km
  • Puerto Morelos Town Square 7 km
  • Dr. Alfredo Barrera Marin Botanical Garden 8.8 km
  • Bonanza Ranch 16.1 km

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