Gran Hotel Tourbillon Cataratas

The worst experience / La peor experiencia

I would STAY AWAY from this hotel at all costs. Do not be fooled by the "4 star" rating or the photos. On our first day, we asked the front desk where we can exchange currency and how we can get from the hotel to Iguazu Falls. The front desk pointed us over to a table they have set up in the lobby with looked organized with brochures and a man sitting there ready to "help" you. We had been exchanging 1 USD for 15 Pesos for the past week in Buenos Aires. He assured us that in Iguazu, the standard rate was 1USD for 14 pesos. We were skeptical but we needed cash for our day in Iguazu. He also told us that the only way to get to Iguazu Falls was by taxi, which cost 350 pesos. We took his word for it since he worked inside the hotel lobby, and later found out that we could have took a bus instead for only 80 pesos! Also, as soon as we got to the park we saw a sign that had exchange rates at 1USD for 15 pesos!! We confronted him about both of these things the next day and he got nervous and pretended he didn't know otherwise. What a PETTY CROOK, skimming a few extra bucks from hotel guests. In addition, the hotel room and hallway had a chemical smell to it, the breakfast was a bunch of cheap bread and cheese, we checked the air conditioner filters and they looked like they have not been changed in years, I can go on and on. The front desk would not give us the crook's name later on when we asked. STAY AWAY FROM THIS PLACE.