River's Edge Hotel

Room was comfortable.

Place was far from anything (shopping, business district, major transportation). Also, phone was broken and showerhead didn't work well.

the hotel staff did a very nice job of accommodating some specific requests, in collaboration with the hotel restaurant.

contacting hotel personnel by phone was a chore - I was shuttled back and forth between the front desk and reservations until I found the right person.

The food at the adjoing Aquariva restaurant was superb, as was the service in the restaurant. Limited ambience for a weekend night, however, the great views more than compensate.

The staff lacked execution and follow through. Front desk forgot to make the dinner reservation for the evening of my birthday. The sauna did not function early mornings even though the 'spa' opened at 6am. Despite the beauty therapist being a wonderful conversationalist, the facial I recieved did not deliver on the content information for that facial. A mask applied before cleansing, a gloopy cream to cleanse with steam blowing onto my face for a good 30mins and then a toner to 'close' the pores for a $100+. A week later still no response from the Reception Manager or Salon Manager, as advised by front desk. Not a note from the hotel that it was actually my birthday during my visit there. Extremely poor customer service on all account

The staff were very friendly, helpful and knowledgeable. The hotel offers transportation to and from anywhere within a certain distance at no additional charge. We used the "towncar service" to go to a mall and we were picked up when done shopping. No driving or battling traffic in a strange city. The spa and excercise facilities were very nice and well kept. I would most definitely stay here again.

Would like to have a refrigerator in the room.