Hi-Lo Hotel Autograph Collection

The restaurant CRAFTpdx was really good. Bartender is a true mixologist. Elevators were quite, smooth and clean. Also appreciated the tap to unlock room key.

No free wi-fi unless you sign up for Marriott’s Autograph club. Very thin walls, photo is of our “city view...” Loud street racing woke us up a few times. No parking, must find a spot in a dirty parking garage and pay roughly 20 bucks for overnight parking, and then walk at least two blocks to hotel. We choose a room that was advertised to have a bathtub, but no tub. When I called the front desk, staff was unwilling or unable to remedy the situation. The entire glass shower door was dirty and the shower flooring, (2in square glass tiles) were cracked and chipped in multiple places, causing myself and my fiancé to carefully check with our fingers for any loose glass before stepping into the shower. The shower wand bracket was so loose that it could’ve easily fallen on us, so we avoided that side of the shower. Lucky, there was no loose glass on the floor. Complimentary Breakfest is only for some, I noticed the staff gave some residents free (complimentary) Breakfest cards, however I didn’t get one and I don’t know why. Room was poorly stocked, I reserved a room for two, yet we only received one bath robe and one set of bath towels. When I checked out, I told the receptionist about the lack of advertised bathtub and lack of mini fridge. She bluntly replied that I have to request the mini fridge and apologized under her breath. We paid an up charge for a room with a view, tub, and high floor. We got the top floor, but you can see our view from the photo. I feel like this is not a four star hotel and that I was misled on booking.com’s advertisement. Will most likely use another travel site for our next adventure, and steer clear from Marriott’s Autograph Collection from now on.

Room, facilities, staff.

Great hotel - always love staying here but don't Valet your car. They lost the key fob to our rental car and we had to wait several hours for them to look for it and find another solution for us to get home. They did rectify it by covering the costs of transportation home but it was a huge inconvenience. Surprised as they are normally one of the best hotels in Seattle. Happy we got home safe and sound.