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Valentin Imperial Maya - Adults Only

Valentin Imperial Maya - Adults Only

9.4
Excellent

Based on 2,155 reviews
 
Carretera Federal 307 Chetumal, 77710 Playa del Carmen, Quintana Roo, Mexico
  +52 984 206 3660
Valentin Imperial Maya - Adults Only - Playa del Carmen, Quintana Roo, Mexico
Check-in
Check-out
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Rooms

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Luxury rooms

$431+

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$431 per night
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$530 per night

Standard rooms

$404+

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$404 per night
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Unknown
$536 per night
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$560 per night

Double rooms

$700+

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$700 per night
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$771 per night

Superior rooms

$68+

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$68 per night
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$75 per night
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$75 per night
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$773 per night
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$90 per night

Deluxe rooms

$320+

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$320 per night
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$374 per night
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$380 per night
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$418 per night
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$428 per night
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$430 per night
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$455 per night
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$464 per night
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$472 per night
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$475 per night
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$492 per night
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$507 per night
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$509 per night
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$518 per night
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$537 per night
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$554 per night
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$554 per night
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$562 per night
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$564 per night
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$587 per night
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$742 per night
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$909 per night

Reviews

Traveller rating

160
12
5
2
0

Time of year

Traveller type

Show reviews that mention

+
pools
drinks are watered
lazy river
mexican restaurant
food was great
staff very friendly
great ocean
cbs abc
eager to help
controlling lights
ideal for groups
beautiful grounds
inclusive resort
salty for our taste
great ocean views
  • Excellent
    Dec 2016
    10.0

    Great service

    Prompt, courteous, responsive staff. Wide range of different restaurants that were all excellent. Spacious room, excellent room service, very good housekeeping. Everyone was friendly and helpful.

    Nothing. We truly found nothing we didn't like.

  • Okay
    Feb 2016
    4.8

    Groups over 8 and/or LGBT, Gay, Same-sex couples s

    This resort has a wonderful beach, sandy and clean of debris. The grounds are well manicured and clean. We stayed for a week while the resort was at 80% capacity; however, our group didn't struggle to find benches on the beach. We enjoyed the party pool and the relaxing pool. Most of the staff was polite and provided good service.

    The resort is not ideal for groups over 8, unfortunately we had a group of 9 people. More than once a concierge said we could be seated as group but the restaurant staff refused or objected, eventually allowing us to be seated together. It should be mentioned at one point we were told we would have to purchase 3 bottles of wine to be seated together after the concierge had confirmed a party of 9 would not be problematic. Housekeeping was poor, we had a dead centipede in our restroom all week, I was curious how long it would take to sweep the floors. There are only two buffet restaurants opened for lunch and breakfast. LGBT, GAY FRIENDLY, SAME-SEX COUPLES ISSUES Our group of 9 consisted of my relatives and their spouses, my single brother, and my parent and I - we are a gay couple. There were a few same-sex couples at the resort. Our check out notice was addressed to Mr. & Mrs. [LASTNAME]. The hotel has both of our information, they knew we didn't share a last name and should have been able to determine we are both males. However, it was a former letter - at best the drafter was lazy and sloppy, at worst homophic. We did hold hands in public and did not get any grief from other guests. However, a limited number of staff members did treat us differently after learning of our presences (e.g. ignoring us or actively avoiding interactions). Our last evening we had a reservation at the Hibachi grill, please note this is the only restaurant that will take reservations. In short, during the course of the meal our waiter engaged my partner and I in small talk with questions regarding our relations (i.e. Are you cousins or brothers?). This conversation took place in spanish, we were the only two of our party that spoke and understand the language. We clarified the nature of our relationship, boyfriends. He stated in spanish: "Really? Are you serious? Why?" We responded: "We are in love." He then stated: "Really? Why?" The tone of the conversation was dismissive and condescending. Fortunately for him and the restaurant manager this occurred at the end of the meal and we did not want to ruin our group's experience, which had been positive until that point although they were not aware of the specifics of the conversation. It has been a few days since that dinner and upon reflection it greatly diminishes my experience at Valentin Imperial Maya and we have decided we will not be returning. If you are considering this resort and are or have LGBT individuals traveling with you or a group of over 8, keep searching. I am writing a letter to the Director General, I will update if or when I receive a response.

  • Excellent
    Oct 2015
    9.7

    Nice and very clean with a lot of choices to eat at very nice restaurants and concierge was very helpful with anything we needed.

    Check in took almost a hour finally had to speak up to get waited on. A couple behind us was checked in before us because he was getting impatient. Then when we did get to check in the room we booked a Golden Junior Suite was unavailable they offered a upgrade for only one night and asked us move rooms the second day to which I told them was unacceptable and asked for the manager and miraculously a Golden Junior Suite was available. Felt like it was a sales pitch trying to get us to just pay for a upgrade all week. Also not a lot of entertainment at night, shows end around 8 to 9 but bars stay open til 2am.

  • Excellent
    Oct 2015
    10.0

    Best resort ever

    Great food, we couldn't believe thas we are eating in hotel and not a resteront. We realy enjoyed the pools, we have a pool next to our suite that was quite but the main pool are great too. The staff are very nice.

  • Excellent
    Sep 2015
    10.0

    Service, food, pool, rooms.

    Coffee is bad. Fruit juice for drinks bad.

  • Excellent
    Sep 2015
    10.0

    Had a lovely time!

    Everything

    The only thing I didn't like was the coffee at breakfast. All coffee at other restaurants was great. I truly enjoyed everything.

  • Excellent
    Jun 2015
    9.7

    Romantic Paradise

    What a perfect place for a romantic vacation! The suites are wonderful, the pools are beautiful, the grounds are spectacular, and the beach is clean and beautiful. The beach it's located on is gorgeous- calm and warm ocean water with marine life swimming along side you. The atmosphere is very romantic, and it was perfect for our honeymoon.

  • Excellent
    May 2015
    10.0

    The staff, food, hotel rooms, pool, beach

    Please hand out a map print out of the grounds on arrival or in the room. Will reduce the initial calls for shuttles instead of exploring/walking.

  • Excellent
    Sep 2014
    9.6

    This resort is very nice. The serve you top shelf liquor. The staff is insanely nice and attentative. Most of the food was excellent. The beach was had white sand that was soft and a great strip of ocean with no rocks. The pool was huge with two swim up bars. The rooms a pretty high end, and the clean inning service would clean it 4 times a day if you let them. Overall, this resort is probably a 3.5-4 star resort, but because the price is so great it makes you feel like your at a 5 star.

    There were only a few things I didn't like, 1. The steaks were weird. They defintely cut too much cost there. 2. The tv in my room was pretty outdated. Flat screens are cheap these days and I think they should upgrade. 3. They have a lot of "premium reserved seating" by the pool. It's a little annoying cause 90% of them are empty, and then no regular seats are available.

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About

Overview

Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star *Adults Only * 18+ All-Inclusive Resort is located just 25 minutes from Cancun International Airport in the Riviera Maya.

Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in México. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulúm, Cobá, and Chichen Itzá, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya.

Escape into a world where your every wish is our command. Come indulge yourself….you deserve it!

Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices.

Valentin Imperial Maya - Adults Only

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.4 Excellent

Based on 2,155 reviews

9.4

Breakfast

9.2

Vibe

8.2

Room

5.2

WiFi

Things to know

  • Professional service
  • Recreation staff is nice
  • Friendly service
  • Pleasant hotel grounds

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Complimentary breakfast
Fitness centre
Free Wi-Fi
Increased accessibility
ATM on-site
Business centre
Car hire
Concierge service
Currency exchange on-site
Gift shop
Laundry facilities
Laundry service
Meeting/Banquet facilities
Room service
Bicycle hire
Spa
Hot Tub
Outdoor pool
Restaurant
Bar/Lounge
Beauty salon
Express check out
Cable or satellite TV
Air-Conditioned
24 Hour Front Desk
Safe
Sauna
Pets not allowed
Free parking
Free long-term parking
Pool table
Private beach
Steam room
Storage available
Free valet parking
Wedding services
Outdoor tennis
Non-smoking rooms available
Terrace/Patio
Towels
Soap and shampoo provided
Adults Only
Internet
Airport Shuttle (Surcharge)
Hairdryer
Coffee shop
Designated smoking area
Lift

Photos

Valentin Imperial Maya - Adults Only - Playa del Carmen - Balcony Balcony (2)
Valentin Imperial Maya - Adults Only - Playa del Carmen - Bathroom Bathroom (3)
Valentin Imperial Maya - Adults Only - Playa del Carmen - Beach Beach (2)
Valentin Imperial Maya - Adults Only - Playa del Carmen - Bedroom Bedroom (7)
Valentin Imperial Maya - Adults Only - Playa del Carmen - Beach Beach (2)
Valentin Imperial Maya - Adults Only - Playa del Carmen - Bedroom Bedroom (7)
Valentin Imperial Maya - Adults Only - Playa del Carmen - Front desk Front desk (1)
Valentin Imperial Maya - Adults Only - Playa del Carmen - Gym Gym (1)
Valentin Imperial Maya - Adults Only - Playa del Carmen Hotel amenity (1)
Valentin Imperial Maya - Adults Only - Playa del Carmen - Living room Living room (1)
Valentin Imperial Maya - Adults Only - Playa del Carmen - Lobby Lobby (1)
Valentin Imperial Maya - Adults Only - Playa del Carmen - Lounge Lounge (1)
Valentin Imperial Maya - Adults Only - Playa del Carmen - Patio Patio (1)
Valentin Imperial Maya - Adults Only - Playa del Carmen - Pool Pool (1)
Valentin Imperial Maya - Adults Only - Playa del Carmen - Restaurant Restaurant (1)
Valentin Imperial Maya - Adults Only - Playa del Carmen - Spa Spa (1)
All photos (25)
Lounge (1)
Spa (1)
Front desk (1)
Restaurant (1)
Pool (1)
Balcony (2)
Bedroom (7)
Building (1)
Patio (1)
Lobby (1)
Beach (2)
Living room (1)
Gym (1)
Bathroom (3)
Hotel amenity (1)
All photos (25)

Location

Most popular landmarks

  • Paraiso beach 1.7 km
  • Maroma Beach 3.9 km
  • Tres Ríos Nature Park 9.5 km
  • El Camaleón Mayakoba Golf Club 12.2 km
  • Mamita's Beach Club 19.5 km
  • Navega Pier 19.9 km

Playa del Carmen travel guide

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