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Valentin Imperial Maya - Adults Only

Valentin Imperial Maya - Adults Only

9.3
Excellent

Based on 2,394 reviews
 
Carretera Federal 307 Chetumal, 77710 Playa del Carmen, Quintana Roo, Mexico
  +52 984 206 3660
Valentin Imperial Maya - Adults Only - Playa del Carmen, Quintana Roo, Mexico
Check-in
Check-out
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TripAdvisor $72
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Rooms

Check-in
Check-out

Superior rooms

$65+

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Bed type
Provider
Nightly Base Price
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$65 per night
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$72 per night
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$72 per night
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$740 per night
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$86 per night

Deluxe rooms

$306+

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Nightly Base Price
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$306 per night
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$358 per night
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$364 per night
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$400 per night
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$410 per night
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$412 per night
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$436 per night
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$444 per night
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$452 per night
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$455 per night
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$471 per night
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Unknown
$485 per night
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$487 per night
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Unknown
$496 per night
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Unknown
$514 per night
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Unknown
$530 per night
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$530 per night
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$538 per night
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$540 per night
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$562 per night
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$710 per night
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$871 per night

Double rooms

$671+

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$671 per night
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$738 per night

Standard rooms

$387+

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$387 per night
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$514 per night
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$536 per night

Luxury rooms

$412+

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Nightly Base Price
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$412 per night
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$507 per night

Reviews

Pros

Traveller rating

169
12
5
2
0

Time of year

Traveller type

Show reviews that mention

+
pool with swim-up
wish is fulfilled
riviera maya
main pool
beautiful resort
food was good
mexican restaurant
staff were friendly
beautiful grounds
beautiful beach
cbs abc
medical services
  • Excellent
    Dec 2016
    10.0

    Great service

    Prompt, courteous, responsive staff. Wide range of different restaurants that were all excellent. Spacious room, excellent room service, very good housekeeping. Everyone was friendly and helpful.

    Nothing. We truly found nothing we didn't like.

  • Okay
    Feb 2016
    4.8

    Groups over 8 and/or LGBT, Gay, Same-sex couples s

    This resort has a wonderful beach, sandy and clean of debris. The grounds are well manicured and clean. We stayed for a week while the resort was at 80% capacity; however, our group didn't struggle to find benches on the beach. We enjoyed the party pool and the relaxing pool. Most of the staff was polite and provided good service.

    The resort is not ideal for groups over 8, unfortunately we had a group of 9 people. More than once a concierge said we could be seated as group but the restaurant staff refused or objected, eventually allowing us to be seated together. It should be mentioned at one point we were told we would have to purchase 3 bottles of wine to be seated together after the concierge had confirmed a party of 9 would not be problematic. Housekeeping was poor, we had a dead centipede in our restroom all week, I was curious how long it would take to sweep the floors. There are only two buffet restaurants opened for lunch and breakfast. LGBT, GAY FRIENDLY, SAME-SEX COUPLES ISSUES Our group of 9 consisted of my relatives and their spouses, my single brother, and my parent and I - we are a gay couple. There were a few same-sex couples at the resort. Our check out notice was addressed to Mr. & Mrs. [LASTNAME]. The hotel has both of our information, they knew we didn't share a last name and should have been able to determine we are both males. However, it was a former letter - at best the drafter was lazy and sloppy, at worst homophic. We did hold hands in public and did not get any grief from other guests. However, a limited number of staff members did treat us differently after learning of our presences (e.g. ignoring us or actively avoiding interactions). Our last evening we had a reservation at the Hibachi grill, please note this is the only restaurant that will take reservations. In short, during the course of the meal our waiter engaged my partner and I in small talk with questions regarding our relations (i.e. Are you cousins or brothers?). This conversation took place in spanish, we were the only two of our party that spoke and understand the language. We clarified the nature of our relationship, boyfriends. He stated in spanish: "Really? Are you serious? Why?" We responded: "We are in love." He then stated: "Really? Why?" The tone of the conversation was dismissive and condescending. Fortunately for him and the restaurant manager this occurred at the end of the meal and we did not want to ruin our group's experience, which had been positive until that point although they were not aware of the specifics of the conversation. It has been a few days since that dinner and upon reflection it greatly diminishes my experience at Valentin Imperial Maya and we have decided we will not be returning. If you are considering this resort and are or have LGBT individuals traveling with you or a group of over 8, keep searching. I am writing a letter to the Director General, I will update if or when I receive a response.

  • Excellent
    Oct 2015
    9.7

    Nice and very clean with a lot of choices to eat at very nice restaurants and concierge was very helpful with anything we needed.

    Check in took almost a hour finally had to speak up to get waited on. A couple behind us was checked in before us because he was getting impatient. Then when we did get to check in the room we booked a Golden Junior Suite was unavailable they offered a upgrade for only one night and asked us move rooms the second day to which I told them was unacceptable and asked for the manager and miraculously a Golden Junior Suite was available. Felt like it was a sales pitch trying to get us to just pay for a upgrade all week. Also not a lot of entertainment at night, shows end around 8 to 9 but bars stay open til 2am.

  • Excellent
    Oct 2015
    10.0

    Best resort ever

    Great food, we couldn't believe thas we are eating in hotel and not a resteront. We realy enjoyed the pools, we have a pool next to our suite that was quite but the main pool are great too. The staff are very nice.

  • Excellent
    Sep 2015
    10.0

    Service, food, pool, rooms.

    Coffee is bad. Fruit juice for drinks bad.

  • Excellent
    Sep 2015
    10.0

    Had a lovely time!

    Everything

    The only thing I didn't like was the coffee at breakfast. All coffee at other restaurants was great. I truly enjoyed everything.

  • Excellent
    Jun 2015
    9.7

    Romantic Paradise

    What a perfect place for a romantic vacation! The suites are wonderful, the pools are beautiful, the grounds are spectacular, and the beach is clean and beautiful. The beach it's located on is gorgeous- calm and warm ocean water with marine life swimming along side you. The atmosphere is very romantic, and it was perfect for our honeymoon.

  • Excellent
    May 2015
    10.0

    The staff, food, hotel rooms, pool, beach

    Please hand out a map print out of the grounds on arrival or in the room. Will reduce the initial calls for shuttles instead of exploring/walking.

  • Excellent
    Sep 2014
    9.6

    This resort is very nice. The serve you top shelf liquor. The staff is insanely nice and attentative. Most of the food was excellent. The beach was had white sand that was soft and a great strip of ocean with no rocks. The pool was huge with two swim up bars. The rooms a pretty high end, and the clean inning service would clean it 4 times a day if you let them. Overall, this resort is probably a 3.5-4 star resort, but because the price is so great it makes you feel like your at a 5 star.

    There were only a few things I didn't like, 1. The steaks were weird. They defintely cut too much cost there. 2. The tv in my room was pretty outdated. Flat screens are cheap these days and I think they should upgrade. 3. They have a lot of "premium reserved seating" by the pool. It's a little annoying cause 90% of them are empty, and then no regular seats are available.

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About

Overview

Enjoy vast blue waters, white sandy beaches, and all-inclusive features at Valentin Imperial Maya. The adults-only resort in Riviera Maya is ideal for a romantic getaway or destination wedding as the staff here will cater to its guests’ every need. Valentin Imperial Maya is located in Playa del Secreto along the Caribbean Sea. It is a 20-minute drive from Cancun Airport and 25 minutes from the famed Playa del Carmen. Guests have easy access to water sports, including kayaking, jet-skiing, and snorkeling. Day excursions to Tulum and Chichen Itza Mayan ruins are a top choice on the itineraries of many guests. Accommodations at Valentin Imperial Maya offer luxury at its finest. Guests can choose from lodgings like the Deluxe Junior Suite with a private terrace and single hydro-massage tub, the Golden Swim-Up Junior Suite with terraced pool access, full-marble bathroom, and pillow menu, or the Imperial Privilege Suite with indoor and outdoor jacuzzis, and dining and living rooms, with all suites including complimentary Wi-Fi, and many being designed with accessibility in mind. Valentin Imperial Maya’s on-site activities and amenities are world-class. Guests can enjoy luxury spa treatments, a cutting-edge fitness center, shopping boutiques, billiards in the playroom, luggage storage, and 24-hour front desk services. For incredible Asian-fusion cuisine, guests can enjoy meals at Taman Sari. For locally-inspired Mexican cuisine crafted by master chefs, guests can visit La Hacienda while crave-worthy buffet meals for breakfast and beyond is offered at Le Marché. The Sports and Music Bar is an oasis for cold cocktails and live entertainment while Sunrise and Sunsert crafts tropical cocktails for guests to enjoy right on the beach. A taste of paradise is a sure thing when staying at Valentin Imperial Maya, whether guests go as couples, solos, or groups.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.3 Excellent

Based on 2,394 reviews

9.4

Vibe

9.3

Breakfast

8.5

Room

7.3

WiFi

Things to know

  • Friendly atmosphere
  • Recreation staff is nice
  • Friendly service
  • Pleasant hotel grounds

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Complimentary breakfast
Fitness centre
Free Wi-Fi
Increased accessibility
ATM on-site
Business centre
Car hire
Concierge service
Currency exchange on-site
Gift shop
Laundry facilities
Laundry service
Meeting/Banquet facilities
Room service
Bicycle hire
Spa
Hot Tub
Outdoor pool
Restaurant
Bar/Lounge
Beauty salon
Express check out
Cable or satellite TV
Air-Conditioned
24 Hour Front Desk
Safe
Sauna
Pets not allowed
Free parking
Free long-term parking
Pool table
Private beach
Steam room
Storage available
Free valet parking
Wedding services
Outdoor tennis
Non-smoking rooms available
Terrace/Patio
Towels
Soap and shampoo provided
Adults Only
Internet
Scuba diving
Snorkelling
Airport Shuttle (Surcharge)
Massage
Hairdryer
Coffee shop
Designated smoking area
Lift

Photos

Valentin Imperial Maya - Adults Only - Playa del Carmen - Balcony Balcony (2)
Valentin Imperial Maya - Adults Only - Playa del Carmen - Bathroom Bathroom (3)
Valentin Imperial Maya - Adults Only - Playa del Carmen - Beach Beach (2)
Valentin Imperial Maya - Adults Only - Playa del Carmen - Bedroom Bedroom (7)
All photos (26)
Lounge (1)
Spa (1)
Front desk (1)
Restaurant (1)
Pool (1)
Balcony (2)
Bedroom (7)
Building (2)
Patio (1)
Lobby (1)
Beach (2)
Living room (1)
Gym (1)
Bathroom (3)
Hotel amenity (1)
All photos (26)

Location

Most popular landmarks

  • Playa Paraíso 1.7 km
  • Playa Maroma 3.9 km
  • Parque Natural Tres Ríos 9.5 km
  • El Camaleón Mayakoba Golf Club 12.2 km
  • Mamita's Beach Club 19.5 km
  • Muelle Navega 19.9 km

Playa del Carmen travel guide

Learn about Playa del Carmen on KAYAK