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|Distance to city centre||0.6 km|
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Bed is HARD. aircon broke half way through the night. Rooftop is a delapidated. 'pool' is empty. bar is non existent. No lift - had to carry bags up three flights of stairs.
They tried very hard not to make the room that I found online available. They tried to put me in an inferior standard room when I was showing them the online larger/nicer room for a low price that I wanted and that showed available. Eventually they cleaned the room quickly and made it available
I really liked how helpful some of the employees where they offered to take our baggage upstairs since we stayed in the third floor and they have no elevators. The views of the ocean were beautiful not the beach since it had Sargassum.The pool was very clean and in the rooftop.
It was only stairs if you use a wheelchair it would be a bad idea to book there all the rooms are on the second floor and up. There where some noises caused by some plastics sheetings that they had on top of the hotel and when it was windy they would be really noise since they would fly around we talked with a clerk to see if they could do something about them putting them somewhere else but he said there was nothing he could do and we had to hear those thing slam all over the place when we were trying to sleep.I didn’t like that since they are having a problem with Sargassum as they were trying to clean the beach they had a mountain of this dead algae very close to the hotel and the smell was intolerable you would have to keep your room really cold all the time for you not to be having to smell it that much. We couldn’t even use our balcony or the pool that was on the rooftop because of this smell of dead fish being so close that it was uncomfortable, which I know is not the fault of the hotel but it was a major issue during our stay.
I liked the location , and staff was friendly …
trash truck came and picked up trash at 3am ……. pool on the roof was dirty and there was a lot of bird droppings everywhere
Location and view
Very nice location. Big room with nice view.
With a stay at Kay Hotel in Playa del Carmen (Downtown), you'll be steps from Playa del Carmen Main Beach and Quinta Avenida. This hotel is 0.2 mi (0.3 km) from Playa del Carmen Maritime Terminal and 0.6 mi (1 km) from Mamitas Beach Club.
Make yourself at home in one of the 15 guestrooms. Cable television is provided for your entertainment.
This hotel offers wheelchair access.
Business, Other Amenities
Featured amenities include wired Internet access (surcharge), a 24-hour front desk, and luggage storage.
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FAQs when booking at Kay Hotel
Where is Kay Hotel located?
Kay Hotel is located at Calle 2 Norte, entre 5a Avenida y Zfm in Centro, 0.6 km from the centre of Playa del Carmen. Playa principal de Playa del Carmen is the closest landmark to Kay Hotel.
When is check-in time and check-out time at Kay Hotel?
Check-in time is 15:00 and check-out time is 12:00 at Kay Hotel.
Does Kay Hotel offer free Wi-Fi?
No, Kay Hotel does not offer free Wi-Fi.
Does Kay Hotel offer free parking?
No, Kay Hotel does not offer free parking.
Does Kay Hotel offer free airport shuttle service?
No, Kay Hotel does not offer free airport shuttle service.
How far is Kay Hotel from the airport?
Kay Hotel is 0.8 km from Playa Del Carmen. Kay Hotel is 18.9 km from San Miguel de Cozumel.
Does Kay Hotel have a pool?
No, Kay Hotel does not have a pool on-site.
Most popular landmarks
- Playa principal de Playa del Carmen 234 m
- Calle Quinta Avenida 274 m
- Yucatek Divers 297 m
- Parque 28 de julio 0.5 km
- Aviario Xaman Ha 0.9 km
- Muelle Navega 1 km
|Playa Del Carmen||0.8 km|
|San Miguel de Cozumel||18.9 km|