Best Western Plus Mountain Melodies Inn & Suites

Not worth the money

The back parking lot.

The dirty room, moldy shower curtains, stains on towels, cops admitting to finding needles in someone's room and then just leaving his phone number and leaving. How about one of the front desk clerks taking a bottle of wine to someone's room the next night? Wonder how much they paid for that room. I visit Pigeon Forge TN every year. I have never had such an encounter.

Unacceptable customer service!

Didn't not like the service we paid for. We may have well just thrown our money out the window while wasting our time and gas driving home.

We booked a room through Kayak. We received our confirmation number and when we showed up for our room the staff said Kayak made a mistake and they were booked up for the night. We called to get our money back and was given the run around. I felt like we were scammed out of our money. By the way the whole freaking town was booked and you guys claimed rooms were available at other hotels per your website. Very inaccurate information First run around was the computers were down for maintenance. How convent! We would have to call after 3 am. Called the next day and was told we had to wait til Monday. Well still waiting on our refund. Very poor service! I have the mind about going to the better business bureau. We will see when we actually receive our refund.

Mold in seveeal rooms we looked atand smell of cig

Nothing, non of light switches worked in room. We had a two room suit and master had no heat or A/C at all. Trim falling off balcony. Mold in bathroom and bedroom. Water stains on ceiling. Toilet paper stuffed in bathroom ceiling around fire sprinkler head. None of the light switches worked properly. Smell of cigarettes in non smoking rooms. Would no concider staying here Ana in even if it was free.

Nothing, non of light switches worked in room. We had a two room suit and master had no heat or A/C at all. Trim falling off balcony. Mold in bathroom and bedroom. Water stains on ceiling. Toilet paper stuffed in bathroom ceiling around fire sprinkler head. None of the light switches worked properly. Smell of cigarettes in non smoking rooms. Would no concider staying here Ana in even if it was free.

Problems

Well, when I booked the rooms I hit non smoking on both of them and got one non and one smoking, my sister heard the man in the room beside us watching porn or having sex all day, were we had to park at the end of the night was a little shady due to right in the corner of the garage you seen a ripped up mattress like a homeless person lived there, and me and my brother got stuck outside since we didn't have the key and the whole time you could hear across the hall people having sex.

Won't go back

The beds the service everything

You get what you pay for

Staff was helpful and friendly. Cheap prices.

The bathtub was literally three feet from the bed. Breakfast was bad. Very stale doughnuts and cereal. Staff was nice but extremely unprofessional.