Location wasn't bad, staff was nice
Carpet really dated, red stains on a clean wash rag, pipes and duct work in walls made a lot of noise,. Workers for the renovation started working about 7am on Sunday morning, with the noise couldn't sleep in
Our rooms was not ready by check-in time at 3pm. We was told to return at 4pm. At 6:30 we checked in and one of our rooms wasn't touched. With several attempts wet finally got the room serviced at 7:30pm. The fridge didn't work in 1 room or the microwave in another. I emailed the gm and didn't receive a response.
Pools great, staffs friendly, centrally located
The breakfast was OK, but the really ridiculous part was the housekeeping stocks the rooms with shopping carts on rough concrete… So at 8 o'clock in the morning now you hear shop in carts up and down the hallway I mean… Seriously? Does somebody really have to say this out loud? In the hospitality industry?
Worst rooms ever
They first said I didn't have a reservation even though I was showing him my print off. After he finally decided to give us a room, the room smelled like mold and the bathroom faucet know was on the side of the tub. Went to desk and got another room. This one wasn't much better. Room was extremely stinky. Bathroom didn't look clean. Towels and sheets were dingy and stained. Then my husband pulled back covers and there was a bug in the bed. And elevator has over an inch of standing water in it. Needless to say we left and stayed somewhere else.
I didn't like anything about it
Check in is at 3pm, we arrived at 8pm and had to wait till 11:30pm to get room because they weren't clean yet, door key wouldn't work 2nd night so my family was waiting outside in the cold whil they fiddled around making a new key, Toilet wouldn't flush, surroundings very noisy including the tenants and maids, breakfast was completely horrific.
This was the absolute worst place I have ever stayed at. Bed sheets were stained, mattress was stained. Gross. Room was very musty. No hot water Sat night and was told that there was nothing they could do. They didn't care and the owner was oversees. The maids were fighting and one quit on Sat. Impossible to get towels, not sure why they even came in the room. Carpet is so stained an nasty. I didn't even get to let my 1 year old play with toys on the floor. Had to keep her on the bed. You know how hard that is. I know it is winter months but the pool was green and I could tell it hadn't been maintained in a long while. In our room there was a block of wood attached to the door for the lock. If I were you I sure would NOT list this business on my site.
The room was clean.
There was a metal stripping hanging half off the door so we could see daylight under the door. The pool was in need of repair it wasn't well taken care off. The hot tub was broken with nasty stagnant water sitting in it. There was no ice bucket, they gave cups with no plastic over them. It reminded me more of an apartment building instead of an hotel. There were more people who lived in the hotel than there were was guest. The ones who lived there had their clothes hanging all over the balcony their bikes chained to the railing. It was a mess. Worst hotel we've ever stayed in. We won't ever be back that's for sure.
Close to attractions
Dirty room, ac did not work
Terrible terrible terrible!
We didn't want to sleep in the beds because the room was extremely dirty. The building was literally falling apart. Spend a little more money & stay somewhere else.
front desk personal we very rude
I booked a 2 queen bed room and they put me in a single bed my son is 17 and had to sleep on the floor. I Tried to show the lady my receipt but she said I booked a single. Which was a lie. Never again would I stay there and would never suggest anyone stay there.
With a stay at Americana Inn & Suites in Pigeon Forge, you'll be within a 10-minute drive of Dollywood and Lumberjack Feud. Free self parking is available onsite.
Based on 3,157 reviews
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