Hoi An Phu Quoc Resort

We stayed 16 nights here, below are listed whatwe did not find correct 1 Pool was Green in colour and Half Empty 2 The rooms were very dirty and when cleaned our litter bakets the cleaning maid through all over the baloncy which was a garden at the back of our room. 3 on arrival we had from prevoius guest in the bathroom razor and tooth brush on the window ledge. these objects stayed in the same pace until we departed. 4 the bed linnen was changed ONCE only . 5 the furnishings in the room were old and out of order, such as our wardrobe did not close so we used a map of the area to be able to close the doors, the walls were marked with blood probably from moskitos. The safe box was out of order even though from reception they came to fix but not possible. 6 The breakfast was Asian style and cold where food sould have been hot no covers on any of the food platters which made flies present. Ahealth hazzard especially in such warm tempratures.

The beakfast and the location were good. Also the whole place was nice and cozy because it was quite small. That's what we were looking for.

We made reservation because of swimming pool and when we arrived the pool was broken. Cancelation was ok even we were paid it already but we got back so old dollars we could not use those in Phu Quoc.

We stayed with our adult kids ( not an option in your survey). Whole complex needed talc with peeling paint etc and looked neglected. Staff ok, but no one spoke English!( or French). Ordered taxi from ferry to collect us which didn't arrive. Not a good start. Rooms big but aged, mouldy ceilings, very little warm water. No internet in rooms. C Earners forgot towels and free water! Gardeners and other staff noisily 'gobbling' phlegm near breakfast, pool area. As for pool, a complete catastrophy. We noticed a tinged green pool on arrival which turned to pea soup during our stay. No attempts were are to rectify problem. This was a massive disappointment as we booked specifically for the pool use as hotel 10 min walk to beach. We got a one day discount, but frankly not enough. Good local restaurants and lots to do on island.

As above.