Great customer service!!!
Nothing at all
Found crumbs in my bed and hair on the towels. Just mentioned it and they cleaned right away and we're friendly
Dog feces everywhere never cleaned up, stepped in s*** twice!
Rooms were clean & comfortable
I was visiting from Massachusetts
I love that they have a social hour with free drinks
The location was a bit far from Downtown Phoenix and the airport
Close to the airport. Breakfast was included and there were plenty of items to choose from including fruit, yogurt, eggs and sausage.
The walls were very thin and we could hear the people talking next door. When we turned the fan on it smelled of mold and sweat.
Comfortable and clean!
Nice beds, very comfy
Nice place to stay
The room had everything I needed to make my stay comfortable.
I tried the breakfast and couldn't go back. I had to find other alternatives for breakfast.
Rooms were very nice and modern, front desk staff was curtious and efficient, all staff was friendly
Breakfast was awesome. Super friendly and professional staff. Didnt like the room decor. Nice pool area and great jacuzzi.
I got three bug bites and I'm pretty sure they came from the room.
When my husband went to use bathroom the water in toilet was brown, then after flushing the toilet kept running he had to stick his hand in toilet to get it to stop. Meanwhile I had called for pillows and they said we had to come to get it at desk ourselves because the person was doing happy hour. After the third time he just fixed it We figured no one available. In the morning he is doing room sweep to make sure we had everything he held up a sock and comb from under bed that was not ours. When addressed to front staff she said well I would refund you something but you are a prepay. I stopped going to best western year sis ago for poor quality, we decided to give another try... Won't do that again.
The room was good. The breakfast was good. The service was great!
The shower was tight with the water.
The Best Western InnSuites Hotel Phoenix Hotel & Suites. Welcome to the newly renovated Best Western InnSuites Phoenix Hotel & Suites, offering easy access to great shopping and attractions in Phoenix or Scottsdale. Our award-winning hotel offers modern, comfortable accommodations along with first-class hotel amenities and the friendliest, family-oriented staff in town, all at an incredible value! Located just 10 miles from Phoenix Sky Harbor Airport, our guests can benefit from the convenience of proximity while avoiding the noise often associated with airport hotels. The Best Western InnSuites Phoenix Hotel & Suites is also located near Biltmore Fashion Park, Paradise Valley Mall, and Downtown Phoenix/Scottsdale business and shopping districts. Hotel guests can enjoy the adjacent Piestewa Peak - Phoenix Mountain Reserve including over 27 miles of hiking/biking trails. For the sports enthusiasts, we are centrally located near all spring training baseball fields, Talking Stick Resort Arena, home of the Phoenix Suns, and Chase Field, home of the Arizona Diamondbacks. For the guest traveling on business/healthcare, we are conveniently located near all major central and northern Phoenix business districts with nearby hospitals including John C. Lincoln Health Network, Mayo Clinic, and Phoenix Children's Hospital®. We provide our guests’ comfortable accommodations equipped with large flat screen TV’s, high-speed internet, single serve coffee makers, microwaves, refrigerators, and Posturepedic® mattresses with triple sheeting. Guests can start the day off right with a full, hot breakfast with menu items that rotate daily. Need to relax after a long, strenuous day? Enjoy two complimentary drinks at our manager’s reception or take a swim in our spacious pool. Guest comfort and satisfaction is our top priority at the Best Western InnSuites Phoenix Hotel & Suites.
Based on 1,446 reviews
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