Good to know
Distance to city centre
|Phnom Penh Pochentong|
Distance to airport
|"Very friendly and helpful staff."||(in 91 reviews)|
|"Fantastic service and value for money."||(in 20 reviews)|
|"Excellent friendly service and superb location."||(in 107 reviews)|
|"Bed comfortable but sheets old and stained."||(in 4 reviews)|
|"Need to provide drinking water"||(in 3 reviews)|
|"Room was very small and dark."||(in 34 reviews)|
Time of year
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Arrived at 2 am and guesthouse locked. Finally opened by surly reception. Room was not the same as booked but too tired to complain after climbing 4 stories to get to room. Obviously no one helped to carry the luggage. No toothpaste and no toothbrush. Mattress was hard, aircon not cold. Thin blanket. Don't waste your money. Pay a bit more for another guesthouse or hotel. You won't regret it.
We recently booked a room at this guesthouse for 4 nights. We arrived & checked in at 7:00pm on the 1st night then went to sleep at 10:00pm. During the night, my wife & I kept feeling something were crawling all over our bodies but since we were so tired from our previous trip, we didn't get up & kept on sleeping but at about 3:00am, I couldn't stand it anymore so I got up & turned on the lights. We were in shocked & my wife jumped off the bed when we saw bedbugs crawling all over the bed, on both of our pillows & underneath the blanket. There must have been over a hundred of them. I'm still having goosebumps while typing this review. Anyway, I took pictures & video taped the bedbugs then immediately ran downstairs & notified the person working at the counter while he was sleeping. He gave me another key for the room next door but my wife & I were so afraid to the point that we didn't even want to sit on the bed so we stayed up the rest of that night & I sent a text to the owner. The next morning, we checked our bodies & my wife's got the worst of it as both of her shoulders were covered with hundreds of bit marks about the size of a roll of toilet paper. Again I took pictures of my wife's shoulders then went downstairs to talk to the owner of the place & showed her all the pics. To my surprise, she knew & acknowledged about the bedbugs & apologized for what had happened to us. She then offered us a deluxe room on the 2nd floor w/ a balcony but by then my wife & I have already decided to check-out so we declined the offer. What a nightmare & I sure hope it won't ever happen again.
The location is simply an attraction and the staff were very helpful despite limited English.
The vicinity of the hotel is so dirty, the lounge area is small and unclean
They may have nice rooms, but be aware that Velkommen has tiny, dark, creepy, isolation type of rooms too (perhaps most of them..), which feels like solitary confinement, for 20 us a night. Be sure you get a good room or dont go! And no wifi in the room. Staff is lovely though.
Nice location, comfortable environment in the hotel. People are nice there. One of the best places for this terrible trip in Cambodia.
With a stay at Velkommen Guesthouse - Phnom Penh, you'll be centrally located in Phnom Penh, steps from Riverside and within a 10-minute walk of Phnom Penh Night Market. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request).
based on 631 reviews
Things to know
- Friendly service
- Spacious rooms
Policies vary by room type and provider.
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Reviews about Velkommen Guesthouse - Phnom Penh
Most popular landmarks
- Wat Ounalom 308 m
- Phsar Chas 0.4 km
- Night Market 0.4 km
- National Museum of Cambodia 0.6 km
- Riverfront Park 0.8 km
- Preah Barum Reachea Veang Chaktomuk Serei Mongko 0.8 km
|Phnom Penh Pochentong||9.7 km|
|Svay Rieng||109.7 km|