Good to know
|Value for money||8.0|
|Distance to city centre||4.1 km|
|"The staff were very friendly and helpful"||(in 22 reviews)|
|"Nice mansion, great staff."||(in 13 reviews)|
|"Incredible staff and beautiful room."||(in 9 reviews)|
|"Lots of mosquitoes in the property."||(in 6 reviews)|
|"We were at the fourth floor and there was no elevator."||(in 6 reviews)|
|"Lots of insects in the room"||(in 5 reviews)|
Time of year
Show reviews that mention
|apartment good||in 2 reviews|
|boutique hotel||in 6 reviews|
|ching||in 3 reviews|
|clean rooms||in 24 reviews|
|close to airport||in 18 reviews|
|excellent service||in 29 reviews|
|far from city||in 10 reviews|
|fourth floor||in 9 reviews|
|friendly staff||in 42 reviews|
|hotel located||in 15 reviews|
|human beings||in 3 reviews|
|la residence||in 3 reviews|
|limited choice||in 8 reviews|
|lots of insects||in 8 reviews|
|personnaly||in 3 reviews|
|range of food||in 6 reviews|
|room bathroom||in 6 reviews|
|staff excellent||in 43 reviews|
|towel and robe||in 3 reviews|
|value for money||in 8 reviews|
A quiet residential location. In fact it is a residence that’s converted to a hotel, giving it a a very homey feel. A unique experience.
The hotel was clean and we were welcomed with an icy lime-aid which was such a nice touch. The staff was a little clueless, but wonderfully sweet. Unfortunately, that's where the good part of our stay ended.
The power went out multiple times. I understand that it's Cambodia, but we really splurged on a luxury hotel for the last two nights of our trip so that we were clean and comfortable and well rested for our flight. Without power, we lost air conditioning, water, and wifi-all things that are needed for preparing for the 40 hour trek home. The staff really did try to help out and brought some water and a bucket so we could take bucket showers. We also ordered breakfast both days and our orders were wrong EVERY TIME. We ordered eggs benny the first day and got eggs florentine-no big deal for me, but my meat eating boyfriend wasn't satisfied. We sent his back and when we got the replacement, it was the same meal with the lettuce taken out. They didn't even add meat and it was cold. Usually we'd just laugh and brush something like this off, but you can't claim to be a luxury hotel and then do stuff like this. Our coffee orders were also wrong both mornings. Just an overall huge disappointment.
The staff were sweet & very willing but they were all very young students with no experience & barely a word of English, no French or any language other than their own. The “manager” who was adorable & tried hard was not there for 36 hours because he was sitting exams, there were often times in the daytime when I could not find a single member of staff or other human being in the building (not even in the kitchens- I went everywhere looking for anyone at all). The owner was a mysterious, never-present “boss” who had to be consulted at every turn for the tiniest decision (even what wine I was allowed to have for dinner!) yet would not speak to me on the phone, never showed his face, clearly terrified his poor staff to whom I assume he was paying a pittance. My bedroom door was attacked in the night by a gang of five exceeding ply drunk, aggressive Cambodian men who checked into the hotel at 2am in that state with one young mini-skirted prostitute (5 men & one tart) in the room opposite mine and proceeded to try & break down my door for TWO HOURS from 2am to 4am. It was extremely frightening & noisy & violent. I rang down to “Reception” (there was only one young frightened student in charge of the hotel on his own at night) again & again, asking the guy to call the police, which he never did.p (the explanation was, “they are very rich Cambodians so it’s rather difficult”! In the end I had to threaten these drunken, violent men with the police myself by which time most of them had passed out. The student “manager” heard about it when he arrived at 9am or 10am next morning, asked me what had happened, rang the “boss”, apologised profusely & in an abject manner, said they were going to upgrade me into a much better “presidential” room on the floor below which they did BUT TGEN CHARGED ME THE FULL RATE FOR THAT FAR MORE EXPENSIVE ROOM!
(Ctd) saying they shoukd never have allowed those violent drunks to check in at 2am, let alone with a prostitute they were then going to fight over! I did eventually get that night free for me & my son but not without arguing (via the invisible boss & à myriad phone calls) for two days. This hotel is a beautiful building, the food is good, the staff sweet & very willing, but without English or any other European language, & without any experience, they could not possibly do anything one would expect of a 5-star hotel such as change one’s ticket, check flights, book another hotel, or even know what wine they had or what the price of any bottle might be (again calls to the boss required!). This is a 3-star hotel in a lovely old building on a highway in the middle of nowhere in the grimmest suburbs. It is also insanely expensive in a town where all other hotels are incredibly cheap!
The service exceeded expectation. Great staff, comfortable accommodations and free airport car service! I'll stay again.
Staff very pleasant as all Khmer are even when giving bad news! They were obviously very embarrassed about the whole situation and gave me a small gift, but this didnt really make up for a very disappointing and boring last day. Bed was very comfortable. Close to airport. That's the best I can say.
Arrived 7pm on a Saturday after a long drive and a busy working week. Had treated myself to this expensive hotel to relax before long journey home. It is a very opulent house but not a hotel. The fittings are all very luxurious but the experience was a continuous let-down. Nowhere nearby to walk, eat or drink. Also difficult for tuk tuk drivers to find. Would have been happy to relax in the hotel room but the Tv was not working..only one khmer channel available... Apparently impossible to fix for the whole 24 hours of my stay. I was the only guest which meant there were few staff on duty. No lift and my room was on top floor. No pool. No balcony. No spa. No kettle in room, just a complicated coffee machine which only made espresso. No minibar. Room ok except for the broken tv but it was not very big and nowhere to lay suitcase to unpack except on the bed. No information in the room about what was available. (Maybe because nothing is!) Downstairs seating area wasn't comfortable (all wooden seats) and very hot as no aircon except in bedroom. Although I was the only guest staying on both days I had to pay extra $70 for late checkout to use my room till 8pm. But I later discovered at 6.30pm that I could not get a meal before going to airport as chef had gone home and would take too long for him to come back and cook before I left. Could not get a glass of wine, unless I bought the whole bottle. No tonic available for gin and tonic!. Finally asked for beer...staff had to go out on a moped to buy some! After this I decided to go early to the airport to get some food and a stiff drink....the car had to stop on the (very short) way to get petrol.... Really a big disappointment and not the kind of relaxing stay I hoped for...and reading other reviews suggests this has all happened before. Way way too expensive for what is being offered.....there are much better places for much less. So be warned.
With a stay at Mane La Résidence, you'll be centrally located in Phnom Penh, within a 10-minute drive of Sovanna Shopping Center and Wat Phnom. Featured amenities include complimentary wired Internet access, a business center, and express check-in. A roundtrip airport shuttle is complimentary (available 24 hours).
based on 26 reviews
Value for money
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FAQs when booking at Mane La Résidence
Where is Mane La Résidence located?
Mane La Résidence is located at St. 1, Borey Tokyo 999, Sangkat Teuk Thlar, Khan Sen Sok # 901 C, St. 1St. 1, Borey Tokyo 999, Sangkat Teuk Thlar, Khan Sen Sok # 901 C, St. 1,, 4.1 km from the centre of Phnom Penh. City Mall is the closest landmark to Mane La Résidence.
When is check-in time and check-out time at Mane La Résidence?
Check-in time is 14:00 and check-out time is 12:00 at Mane La Résidence.
Does Mane La Résidence offer free Wi-Fi?
Yes, Mane La Résidence offers free Wi-Fi.
Does Mane La Résidence offer free parking?
Yes, Mane La Résidence offers free parking.
Does Mane La Résidence offer free airport shuttle service?
Yes, Mane La Résidence offers free airport shuttle service.
How far is Mane La Résidence from the airport?
Mane La Résidence is 4.2 km from Phnom Penh Pochentong. Mane La Résidence is 114.3 km from Svay Rieng.
Can you bring pets to Mane La Résidence?
No, pets are not allowed at Mane La Résidence.
Does Mane La Résidence have a pool?
No, Mane La Résidence does not have a pool on-site.
Reviews about Mane La Résidence
Most popular landmarks
- City Mall 3.5 km
- Olympic Stadium 3.7 km
- BS Department Store 4.4 km
- Tuol Sleng Genocide Museum 4.6 km
- Psar Thmei 4.7 km
- Tuol Tom Pong Market 4.7 km
|Phnom Penh Pochentong||4.2 km|
|Svay Rieng||114.3 km|