Phuphaya Resort

Only bed was good and the facade of the resort.

EVERYTHING. No phone provided inside the room. The lock from the Sliding door in the balcony is broken. The floor underneath the bed is not properly cleaned and even the bathroom is the same. Staffs at the reception area mostly doesnt know any customer service. I suggest they strongly need to undergo for a proper training. Not being helpful and having attitude while dealing with customers. Always saying “ no” even without trying to see other alternative way to help. One example is I requested just for a one sachet of sugar to give me as I was having a stomach issue on my second night, straight away the staff on duty said no & that they do not have. How on earth they dont have when I can see a lot of it during their breakfast service in the morning for the time we stayed there!!!??!! Secondly is when we tried to ask for their idea or help if any private bus or any certain of vehicle can do a private transportation service for us on our way back, immediately the receptionist again said she dont know. Such a rubbish service. The staff who immediately took our bags was showing bluntly expecting for a tip as he stayed few minutes in our room on the day we checked in. And because he didnt get anything from us, he slammed the door as closed it. Really frustrating to see this kind of behavior from them! I wonder why they got a rate of 4 star when they dont even fall on that category. I will understand if they are categorized as 1 or 2 stars , in that case I wouldnt even get disappointed. Even they are lacking for some of the normal standard requirements by the time the resort was established, what ‘s important is the customer service. It’s very clear that they don’t want to have any business. Because they already left a bad experience to people who are on their first time visit to their place.