South Palms Resort Panglao

The location is absolutely wonderful. Our villa was right on the beach and breathtaking. There was a lovely pool and massage cabins on the beach which were excellent.

Breakfast was very good. However, despite many things on offer, yogurt was basic and sweetened and there was no honey the first day. Not what I would really expect from a hotel at this level. There was a mix up with one of my massage bookings and the reception staff blamed the masseuse which was unreasonable of them. The most disappointing fact was that there were loungers all over the beach, but none of them had any kind of mattresses on them. As I have a bad back, this meant that none of them were usable. There were also loungers a bit like short bean bags, but again with a bad back, no support for the head and neck or long legs. The furniture was also very shabby and looked as though it badly needed replacing. This is not what I expect at a beach resort of this calibre. We also felt that the concierge and his support team were wearing uniforms which weren't clean and also looked very shabby. Considering the amazing location of this hotel, this is all very easy to remedy, but a great shame that the management haven't done something about it earlier.