Mom and son getaway
Arcade pool and gym, and door staff, was excited to have dinner in lounge watching hockey game but a bit of a disappointment
We dont go out much so were very much looking forward to a relaxing dinner. It took over an hour to get 2 appetizers (crab dip and poa platter) while people around us arrived, ordered full mains after us, received meals and ate before we received ours. only explanation was that it was busy but doesn't explain others getting they're meals, same waitress. Also charged for 2nd pop my son never received. Left Hungary and thirsty. I know mistakes happen and usually never complain but didn't seem to get much empathy and put a damper on our rare outting
They provided a rubber mat for the tub very quickly.
The maids were inconsistent. One day they gave us shampoo etc. and one day they didn't.
Beauty and relaxation
Atmosphere was incredible
Was suggested that we upgrade our room for $30 so that we could have underground parking. Our truck did not fit in the parking so we had to park outside. We were not given any reimbursement for this. We would not have upgraded if we knew the truck wouldn't fit. The staff person was not even apologetic. We loved the hotel however would have thought there would have been something you could do to come sate not being able to park even though we paid for it.
Escape to Brookstreet, Ottawa's leading four-diamond hotel, conference, golf, spa and dining destination. Romantic retreats, girls weekends, spa or golf vacations or just getaways with friends and family, starting from just $175 per night. B Together, B Rejuvenated, B Indulged, B Family - book today! Enjoy free WiFi, live jazz seven nights a week and complimentary family activities on weekends, including crafts, movie nights, scavenger hunts, baking, story time, and much more.
Based on 672 reviews
Policies vary by room type and provider.
Enter the email associated with your account in the field below and we'll email you a link to reset your password.
Please check your email for a link to reset your password.