Thon Hotel Gyldenløve

The location of the hotel is great, a few steps away from tram and in the middle of the shopping street of Oslo. The room was small but comfortable. It comes with a hairdryer, iron and iron board.

The worst part was the morning shower, I didn't get hot water, called reception several times to notify this issue. Communicating with the reception wasn't easy but when I managed the instruction consisted of leaving the water running, thing that never worked. They offered to change me to a room with a proper shower, they told me someone was coming to the room to give me the key to the new room. I waited for 15 min, nobody came. Went to have breakfast, which by the way is way too simple, and went personally to reception only to be notified an electrician was working on the problem. I asked for the promised room only to get a "we don't have anything available because seem like a general problem". In this regard is understandable that an unplanned problem like this might happen from time to time, but the way the staff managed was awful. Made promises they couldn't keep, didn't update so I could take the necessary measures, and overall, almost made me lose the appointment for which I came to Oslo. The remote control in the room didn't work. I call for a replacement that never arrived.