Executive Mammee Bay Hotel

The location was the only positive. It was within 2 miles of the venue for my cousin's wedding. I could actually walk to and from if I wanted to.

We did not get what we paid for. We paid for two double rooms. When we arrived, there was no one to check us in, and when they did turn up, they said "there are problems with the rooms we booked and they would have to move us." They put us in a run down three bedroom apartment with a kitchenette in a building in the middle of an open area away from the rest of the main property. And when we complained, they said we will just charge you what was agreed upon, as if they were doing us a favour by putting us in an apartment rather that the two rooms. The staff was flippant and dismissive. No one explained what amenities were available to us on the property. We were not offered breakfast, even though it was included in the room rate. There were no working deadbolts on the exterior doors, so the apartment was not secure. During the night, there was a strange man seated on a bench outside the apartment who seemed to be some form of security. Some windows would not open. The apartment was extremely dusty, including the furniture and beds. Only one small bar of soap was provided for us all to share between three bathrooms for our entire stay. No one from housekeeping came to attend to the rooms or the apartment during our stay. There were holes in the ceiling. There were mice or rats running through the ceiling during the night, and with the holes in the ceiling, this was a major concern. No breakfast was provided even though this was included in the room rate. There was no microwave even though this was included in the room rate. There was no running hot water in any of the three bathrooms or the kitchenette, and the fixtures in the showers were broken making it difficult to turn the very cold water off and on. When we went to report the hot water issue, there was no one available and we had to incur roaming charges to use our mobile phones to call a posted number. When the lady turned up to investigate the hot water, she said "it's not that cold."

The whole place was a disappointment. The bathroom was in need of multiple repairs. The room was dirty, the comforter was old and seemed like it had never been washed. The person checking us in did not know what he was doing - he forgot the key so the process took twice as long, as after he walked us to our room we had to wait for him to walk all the way back for it and bring it to the room.

NOT GOOD

THE APPEARANCE OF THE ROOM, IT WAS DIRTY UPON ARRIVAL AND EQUIPMENT IN ROOM WAS EXTREMELY DUSTY.