|"Delicious fresh cooked breakfast.Thank you."||(in 126 reviews)|
|"Perfect central location, great friendly staff."||(in 200 reviews)|
|"Lovely art deco style hotel."||(in 5 reviews)|
|"Car parking was a nightmare."||(in 23 reviews)|
|"Bad customer service by the hotel manager."||(in 52 reviews)|
|"Car parking was a nightmare"||(in 22 reviews)|
The location,and ambiance and artdeco style
On arrival having booked two rooms,told they only had one emphasis on my arrangement not their administration/management.Taking one hour to serve meal from ordering with no apology.Cleaning trolley outside room with toillet roll on floor and linen when going down for breakfast
Central city location, convenient for Norwich nightlife.
Mould around the shower enclosure and fittings, not expected in a hotel of this standard.
Very comfortable bed! It was divine! Lovely big bathroom and very, very clean. Breakfast was great. We were there for our friends wedding and the whole weekend went off very well. Nothing was too much trouble and the staff were very helpful.
The location was very good for our visit. The staff extremely helpful.
Lack of a trouser press in the rooms
Wonderful staff that go the extra mile.
Lack of attention to detail - this hotel could be so much better as it is in a perfect location for Norwich city centre, something much needed in Norwich. Some examples of very many shortcomings that I would expect without question in a hotel of this standard - only one bath robe (probably unwashed as there was a tissue in the pocket), toiletries not replenished on two night stay, bin not emptied despite having a discarded sandwich in it, we were not made to feel particularly welcome after a long and tiring drive, rear entrance to hotel from car park gives bad impression as not very well kept etc etc etc... Our room looked tired and in need of some maintenance. Door handle, toilet roll holder falling off, grubby marks on carpets/furniture etc.Staff don't appear well trained - we were not even asked on departure whether everything was ok and of we had had a good stay. Surely this wouldn't be too much trouble?
room was comfortable and location was excellent
reception was small and not obvious
We liked the friendliness and helpfulness of the staff, the style of the hotel and decor. We liked the small details that were different from so many large chain hotels, ie the furniture, the provision of a 'real' long leaf tea (not tea bags) real coffee etc. in the room...food in the restaurant was excellent.
The room could do with a small table, tray etc and a longer lead on the kettle so we didn't have to put the kettle on the floor to reach a socket and didn't have to put the tea/coffee pot on their furniture with the risk of leaving water marks etc. ....small points really.
Located within walking distance of Norwich Bus Station, St Giles House offers guests a convenient base when in Norwich. It is close to Virgin Money, dining options and shops.
The hotel features a spa, with a range of massage treatments and beauty therapy. Complimentary wireless internet is provided for those who want to stay online while travelling.
St Giles House has 23 unique rooms that are accompanied by a variety of essential facilities to ensure guests have an enjoyable stay. Honeymoon suites are also available.
The hotel is conveniently situated for discovering the city, with Norwich Castle and St John the Baptist Cathedral just a short walk away. Norwich Cathedral is within walking distance.
based on 1,127 reviews
Policies vary by room type and provider.
St. Giles House is located at 41-45 St Giles Street, 1.2 km from the centre of Norwich. Strangers Hall Garden is the closest landmark to St. Giles House.
Check-in time is 15:00 and check-out time is 11:00 at St. Giles House.
Yes, St. Giles House offers free Wi-Fi.
No, St. Giles House does not offer free parking.
No, St. Giles House does not offer free airport shuttle service.
St. Giles House is 5.2 km from Norwich Arpt. St. Giles House is 89 km from Cambridge.
No, pets are not allowed at St. Giles House.
No, St. Giles House does not have a pool on-site.