Niagara-on-the-Lake inns

Pros: The location; the historic nature of the property; staff were very welcoming; breakfast tray delicious and a delight with freshly baked muffins and coffee before our official breakfast an hour later

Cons: We knew the room was small which was fine but the beds themselves were way too soft; a lot of light came in through the transom window from the large hallway lights and left the room quite bright thereby making it harder to enjoy our sleep; no instructions on how to lower heat on the gas fireplace or turn it off in the library as it got quite warm in there; no emergency contact information left anywhere - it felt as if no one stayed the night from the management side, only guests.

Pros: Breakfast was exceptional and all staff were extremely nice.

Cons: It did get a little warm in the rooms even with the windows open.

Pros: Food was delicious, tones of things to do in the property as well

Cons: N/A

Pros: The gourmet breakfast and the friendly staff made our stay extra special. (Bonus: They play jazz on the radio in the breakfast room.) The fireplace in the room is nice touch.

Cons: The bed was a little too soft for our tastes, although I know that is subjective. The room could have used one more chair. One chair is not sufficient for two persons in a room.

Pros: We loved everything about this place. We had wonderful executive room, very spacious and comfortable. We were feeling like at home. And the breakfast! A DREAM. Prior to main breakfast we received every morning fresh coffee to our preference with orange juice and fresh home made muffins. This was already delicious, but than we joined the fresh prepared breakfast. Fresh fruit salad, home made cinnamon buns or croissants, waffels or pancakes with bacon and eggs and of course Maple sirup. I have never had such a great breakfast. People are so nice there and again the living room and the breakfast. The location is just 10 minutes to Niagara Falls and just few minutes away to wineries. The Village Niagara on the Lake is must to visit. Thank you so much for the hospitality. If we are back in Canada in this area, we definatelly will come back.

Pros: We arrived late due to a delayed flight. We were greeted with a friendly face and check-in was fast/easy. Room was very well decorated- Hudson Bay Canadiana, rustic chic. Very quiet, clean and comfortable bed. Bath tub was gorgeous and facilities modern and great. Breakfast was delicious. Can’t wait to return

Pros: The rooms are beautiful. It is very quiet. The staff is friendly and it is in a great location.

Pros: Canterbury Inn is a short drive to historic downtown and many of the wineries. Our room was very pleasant. The back garden is closed for the winter but appears to be a wonderful spot to relax with a glass of wine.

Pros: It is in a great location. It is about a half hour's walk into the centre of the town. Room was impeccably clean. Bed was firm as were the pillows. Furniture was a bit dated but functional and fine. Our room # 1 had a fireplace and a lovely rocking chair.Breakfast was good- fresh fruit, coffee, juice, pastries, toast, cereal, real scrambled eggs and honey ham.Great water pressure in the shower, Ample closet space. Quiet.

Pros: Location and amenities.

Cons: More flexibility for breakfast hours.

Pros: Location, ambience, staff.

Cons: No.

Pros: Restaurant for breakfast and dinner were excellent

Cons: Room was very small.

Pros: Food was amazing, breakfast was really really good. Also graduation dinner was very tasty (although badly served), compliments to the Chef!

Cons: Flew from Europe into Canada for my son's graduation. Asked the hotel to help organise the graduation dinner, was met by a stone wall. No help with decorations, to provide set menu for guests involved full payment in advance, could not provide any personalisation, could not even provide a cake. Here is a phone number to order a cake, but we will charge you 60 CAD for serving it in our hotel. Hotel provided private dining room they had available. When guests sat down for dinner, preordered appetisers were placed on table without being served, no cutlery was provided for us to serve it ourselves, neither were plates provided. When waiter was asked if we could have plates and be served, he pointed out the side plates for bread. I understand if we went to a franchise restaurant that service could be so poor, but we are talking about a 150 CAD per head dinner. After it was decided that the service is atrocious we wanted to refuse to tip. Hotel said no, and corrected the bill with 15% service charge with a rule made up on the spot how service charge is automatic for groups of 6 people or more??? Other problems: hotel does not match photos on website (I know this is usually the case, but there is at least some resemblance), my elder son's card was charged 3000 CAD for authorisation (money still not returned), whole hotel is falling apart (you need a shoulder push to open bathroom door) and it needs major renovation and mattresses replacement. Cleanliness was definitely another issue, lots of room for improvement I was very disappointed.

Pros: We found the staff consistently friendly and professional. Quite the impressive bonus. Also, ready availability (walking distances) to food and theatre venues.

Cons: Our room was shockingly small--no desk, poor paint job, cramped setting. A marked disappointment given the expense for the room. We have been coming to the Shaw Festival since the early years of Paxton Whitehead--some time for sure--and accommodations have, not surprisingly, varied according to price and location, but the cost of the room at the Charles given its limitations strikes us as disproportionate.

Cons: Room too small and needs some updating.

Pros: Location and accommodations. We have an Electric Vehicle, and made use of the very convenient on site charging station!

Cons: It was all good!

Pros: Rooms were comfortable, breakfast was excellent Location was amazing

Cons: Gardeners in the morning

Pros: Breakfast was very good that was only meal we had . Prices a little high but we expected this

Cons: We liked everything