Niagara Lodge & Suites

thank you for letting us play cards in the breakfast room unlit late but I'm sorry that is the only good thing

WELL it will take more then a minute no hot tub lock out of your room not once but twice once in are wet swim suits in the hall then he told us he will have it fixed when come back so got lock out with wet pant because need to pee bad and run up to the room and was lock out he was so rude to us because we ask for a new room he told us they was booked up but 10mins later we got move I was in tears please pay the extra $$ and get a clean lunch room and not so rude person up date and clean the walls in all area ,teach the front desk(him) not to rude

The staff was pleasant

pretty run down place. when we checked in I saw housekeeping next door so I went to tell her that we needed a box of Kleenex in the room because the Kleenex holder was empty & she said that there was no more. I was a little surprised with her answer but she seemed quite fine telling me that. out dated place, elevator made us decide to take the stairs after going up to our room & it was creaking & clanking & groaning.

Proximity to Niagara Falls

Housekeeping was terrible! Room was dirty every day.

The free breakfast was good

The apperance of the room needs to be fixed up. Hole in tiles around the jetted tub, holes under sink in the bathroom, no where for toilet paper to be hung so it sits on the back of the toilet(unsanitary). Needed to change sheets stains on both sets. Workers used same gloves they cleaned in to change out the food.

Prince

Bedbugs

Location, location, location... this hotel has easy access to the Niagara Falls tourist spots.

The buildings were run-down, the room was dark.

location and price

breakfast

The staff was nice

I booked the room 12 days before my arrival. I called hotel a night before my arrival to tell I will come late in the night of my arrival. Then when we arrived at 11:50, July 2nd, they gave us their worst room- as the staff said, it was the last room. I could book such a bad quality room for a much lower price on 6/20/2010! What was the benefit of booking 12 days ahead?

Fair for the price.